Reviews: BIK Instagram, Whatsapp, Email

Customer reviews: BIK Instagram, Whatsapp, Email

Reviews (99)

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What Merchants Think

The "BIK Instagram, Whatsapp, Email" app has received extensive praise from its users, particularly for its ease of use, seamless integration, and the significant improvements it brings to marketing and customer relationship management. Merchants appreciate the app's ability to streamline communication across multiple platforms, as well as its robust customer support. The BIK team, including individuals like Sarangi, Rajat, Akansh, Vidushi, and Flossy, have been frequently commended for their helpfulness and responsiveness.

Key Strengths

Seamless integration with WhatsApp, Instagram, SMS, and emails.
User-friendly interface that simplifies marketing and CRM processes.
Streamlined automation features for customer engagement and marketing campaigns.
Robust support team that is responsive and accommodating.
Real-time insights and detailed analytics to optimize strategies.
Effective onboarding process and ongoing support.

Common Concerns

Issues with post-trial communication and plan upgrades.
Confusion around pricing and plan features.
Some difficulty in setting up complex automation without assistance.

Final Thoughts

Overall, "BIK Instagram, Whatsapp, Email" is well-regarded as a transformational tool for e-commerce and marketing businesses. Its ability to integrate multiple communication channels into a single platform, coupled with excellent customer service, makes it a valuable resource for enhancing customer engagement and driving growth. While there are some concerns about post-trial support and plan costs, the app's positive impact on business operations generally outweighs these issues.

Zishta

Apr 05, 2025 on Shopify

We've been using BIK for more than a year. I enjoy using the App for our day to day Customer affairs. Features I'm happy about: 1. Smooth functioning. Easy to interact with the customers over messages over WhatsApp 2. The Support team is very prompt in responding and assisting. 3. Journeys are easy to be created from scratch and modify anytime. 4. Shopify integration is seamless, making it easy to share the product details. Suggestions: 1. Feature to search using a keyword in the chats. 2. A feature to close the Spam tickets without sending CSAT 3. The appearance of IG, WA, FB and Email can be tailored to stand out, as customer behavior varies across all four platforms

Zishta

Mar 31, 2025 on Shopify

We've been using BIK for more than a year. I enjoy using the App for our day to day Customer affairs. Cons: 1. There is no feature to search using a keyword in the chats. This feature could help a lot. 2. Template block is required before sending CSAT. Based on experience, the hit rate is very less due to this block. Direct CSAT is what can drive the Hit rate and capture customer feedbacks. Same applies to NPS as well. Pros: 1. Smooth functioning. Easy to interact with the customers over messages over WhatsApp 2. The Support team is very prompt in responding and assisting. 3. Journeys are easy to be created from scratch and modify anytime. 4. Shopify integration is seamless, making it easy to share the product details. Suggestions: 1. A feature to close the Spam tickets without sending CSAT 2. The appearance of IG, WA, FB and Email can be tailored to stand out, as customer behavior varies across all four platforms

wearetto

Nov 19, 2024 on Shopify

The platform has been efficient to solve for our prelimiary requirements and the team has also been helpful in accomodating requests and answering queries. Even if direct solutions to some aren't available, a workaround is proposed. Especially when it comes to WhatsApp marketing, it has given us room to experiment.