Reviews: BIK Instagram, Whatsapp, Email

Customer reviews: BIK Instagram, Whatsapp, Email

Reviews (131)

Overall rating

4.8

5

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What Merchants Think

The "BIK Instagram, Whatsapp, Email" app has received extensive praise from its users, particularly for its ease of use, seamless integration, and the significant improvements it brings to marketing and customer relationship management. Merchants appreciate the app's ability to streamline communication across multiple platforms, as well as its robust customer support. The BIK team, including individuals like Sarangi, Rajat, Akansh, Vidushi, and Flossy, have been frequently commended for their helpfulness and responsiveness.

Key Strengths

Seamless integration with WhatsApp, Instagram, SMS, and emails.
User-friendly interface that simplifies marketing and CRM processes.
Streamlined automation features for customer engagement and marketing campaigns.
Robust support team that is responsive and accommodating.
Real-time insights and detailed analytics to optimize strategies.
Effective onboarding process and ongoing support.

Common Concerns

Issues with post-trial communication and plan upgrades.
Confusion around pricing and plan features.
Some difficulty in setting up complex automation without assistance.

Final Thoughts

Overall, "BIK Instagram, Whatsapp, Email" is well-regarded as a transformational tool for e-commerce and marketing businesses. Its ability to integrate multiple communication channels into a single platform, coupled with excellent customer service, makes it a valuable resource for enhancing customer engagement and driving growth. While there are some concerns about post-trial support and plan costs, the app's positive impact on business operations generally outweighs these issues.

Nutrispray

Jan 31, 2026 on Shopify

Absolutely horrible experience with our Brand Nutrispray. - They take 3 months advance, since they know their customer support and onboarding is horrible. Brand cannot get this money back. - Their onboarding team is horrible - Took 2 weeks and still couldnt onboard our journey messages - The marketing promises made by Mr Prem Kisan were all false. We said the 1 thing important to us was customer support and Onboarding support. They put a largely incompetent team that would setup calls after work hours - They seem to be understaffed. We requested Twice for a change in Support manager, unfortunately no one was allocated. DONOT GO TO BIK. Its a complete loss of your 3 month amount.

Name Strings

Sep 04, 2025 on Shopify

Extremely disappointing experience with Bik Marketing. They have no transparency in their processes and a very poor customer relationship management team. The moment a problem arises, they completely wash their hands off the situation instead of taking responsibility. As a customer, you’re left stranded with no support. I would strongly advise others to be cautious before relying on them.

LovelyLingerie.in

Apr 26, 2024 on Shopify

Very poor service. I installed and used it for 1 month, after trial ended, no one from their team mail/msg us. Our customer stopped getting delivery confirmation msg. When I talk to them on customer care, they were lazy replies, after 24hrs they said I have to opt fro $200 plan, before that we have set auto billing method, they said you have to increase limit and later said $200 pre-paid plan. If you are serious d2c brand, don't use them.

stores directory

Apr 23, 2024 on Shopify

Not free, only $250, don't waste your time