BestChat: AI Chatbot+Live Chat

Develop by Shopify

$10-$60

/ Month

Free plan available

Integrates with Facebook, WhatsApp, Instagram. Supports bots.

Real-time live chat

Browsing history tracking

Multiple store identification

Chatbot functionality

Pre-set q&a

Multiple language support

Cross-platform compatibility

Extensive integrations

Custom brand display

About BestChat: AI Chatbot+Live Chat

Launched Jan 04, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Boost Your Business with Advanced AI Chatbot & Live Chat

BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as a cutting-edge, smart live chat solution for Shopify.

Intelligent AI chatbots learn products and orders, making chatbots smarter.
AI-driven insights enhance data analysis and support decision-making.
Smooth chatbot to agent takeover ensures seamless live chat support.
24/7 AI assistance chatbots handle routine queries, freeing support agents.
Real-time Shopify integration boosts live chat and eCommerce efficiency.

Pros

Integrates seamlessly with major platforms such as Facebook, WhatsApp, and Instagram
Smart AI chatbot provides round-the-clock (24/7) customer support
Seamless Shopify integration enhances eCommerce operations
Self-learning AI improves customer support by understanding products and orders
Customizable live chat interface for tailored customer interactions
AI-driven insights assist in data analysis and decision-making
Smooth transition from chatbot to live agent ensures uninterrupted support
Multi-lingual service capability
AI help-write function acts as an excellent collaboration assistant
Highly intuitive and user-friendly interface

Cons

No in-depth information available on potential limitations or cons from user comments and description
Dependence on continual updates to keep up with evolving business needs

Top Helpful Reviews

Lansei China

Dec 20, 2025 on Shopify

It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.

Lansei China

Dec 19, 2025 on Shopify

Promising immediate reshipment without consent or notification - causing big customer frustration and financial loss.

NoxLumin

Aug 20, 2025 on Shopify

Wow, this app is amazing! Seriously, the AI is so clever—it actually understands all my product descriptions and then gives customers these great, easy-to-read summaries with the right product links. It saves me so much time! The only thing that would make it better is a way to handle discount codes. Right now, it just makes up a fake one, like "Example10" which isn't usable. I still have to go into the backend and manually create the code "Example10" myself. If I could set up some real, working discount codes for the AI to give out, this app would be unstoppable.

Simple Card

Jul 14, 2025 on Shopify

So far so good. I hope that will be updated with some capabilites in the future. Would be nice for AI to be able to create orders and checkout links.

Go Fishing Men

Jul 03, 2025 on Shopify

Setting up was smooth and the features are great! I'm trying it out and I believe this app will help my store drive in sales. So far, no complaints! :)

Custom Plate Pros

Jun 27, 2025 on Shopify

I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of answering emails and phone calls. It learns quickly, took about 3-5 days to learn my entire site and products as well as the most commonly asked questions.

NoxLumin

Jun 23, 2025 on Shopify

不错，AI 很智能，对产品的信息总结和客户的交流表现专业。不过没有设置折扣码的地方，在客户要求提供折扣码时，AI 给了一个不存在的...

Blitz Surf Shop

May 17, 2025 on Shopify

The app gets in the way of customers using the store, way worse on mobile which is where most of my users are coming from. I get the odd message from it but from the niggly blocking of customer functionality I would assume it is increasing my bounce rate and decreasing my conversions

Elysian Wigs

May 16, 2025 on Shopify

Compared to all I've tried. Amazing. This chatbot sounds so natural and is very sympathetic. I love that direct products are shown in the chat. I haven't trained the bot yet but I don't even feel like I need to.