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Customer reviews: BestChat: AI Chatbot+Live Chat

Develop by BestChat
<h3>What Merchants Think</h3> <p>The "BestChat: AI Chatbot+Live Chat" app has generally received favorable reviews from merchants, with many appreciating its AI capabilities and user-friendly interface. Users are impressed by its ability to enhance customer interactions and provide accurate responses, although concerns about customer service and notification issues have been raised. Overall, BestChat is seen as a valuable tool for businesses seeking to improve customer engagement and service efficiency.</p> <h3>Key Strengths</h3> <ul> <li>Advanced AI features that improve customer interactions and provide accurate responses.</li> <li>Easy setup and user-friendly interface.</li> <li>Ability to handle a wide range of queries autonomously.</li> <li>Support for training the AI to better cater to specific business needs.</li> <li>Cost-effectiveness compared to similar solutions in the market.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Inconsistent customer support responsiveness.</li> <li>Notification issues, particularly on mobile platforms, leading to missed chats.</li> <li>Some language translation glitches affecting multilingual capability.</li> <li>Occasional difficulties in AI to live chat transition.</li> <li>Lack of specific language options like Arabic.</li> </ul> <h3>Final Thoughts</h3> <p>The "BestChat: AI Chatbot+Live Chat" app is highly regarded for its robust AI capabilities and ease of use, making it an excellent choice for businesses looking to enhance customer service. While there are areas for improvement, particularly in customer support and notification reliability, the app's strengths in AI-driven interactions and affordability make it a favored solution. Continued development in addressing merchant concerns will further solidify its position in the market.</p>

Reviews (213)

Overall rating
4.7

What Merchants Think

The "BestChat: AI Chatbot+Live Chat" app has generally received favorable reviews from merchants, with many appreciating its AI capabilities and user-friendly interface. Users are impressed by its ability to enhance customer interactions and provide accurate responses, although concerns about customer service and notification issues have been raised. Overall, BestChat is seen as a valuable tool for businesses seeking to improve customer engagement and service efficiency.

Key Strengths

  • Advanced AI features that improve customer interactions and provide accurate responses.
  • Easy setup and user-friendly interface.
  • Ability to handle a wide range of queries autonomously.
  • Support for training the AI to better cater to specific business needs.
  • Cost-effectiveness compared to similar solutions in the market.

Common Concerns

  • Inconsistent customer support responsiveness.
  • Notification issues, particularly on mobile platforms, leading to missed chats.
  • Some language translation glitches affecting multilingual capability.
  • Occasional difficulties in AI to live chat transition.
  • Lack of specific language options like Arabic.

Final Thoughts

The "BestChat: AI Chatbot+Live Chat" app is highly regarded for its robust AI capabilities and ease of use, making it an excellent choice for businesses looking to enhance customer service. While there are areas for improvement, particularly in customer support and notification reliability, the app's strengths in AI-driven interactions and affordability make it a favored solution. Continued development in addressing merchant concerns will further solidify its position in the market.

Turbo Tint Cedar Park

Mar 06, 2025  on Shopify

This is great way for customers to interact without having to be constantly present! It nailed our offerings. Couldn't be happier.

Magniluv Official Store

Feb 28, 2025  on Shopify

basically easy to customise all the settings, and many useful functions which enhanced AI feature, recommended for newbie

Angels Apoth-a-fairy

Feb 07, 2025  on Shopify

This has helped my customers a lot and I'm glad it shows you each interaction because it helps me add more information to questions I wouldn't have thought of that my customers are asking. It's easy to use too!! I love it! so thankful <3

smart pattern making

Jan 12, 2025  on Shopify

As promised, here is my updated review. First, I gave them a ( 3) stars for asking me for a review without using their service. Now, is ( 1 )start due to nobody responding to any of my 2 emails I sent 3 days ago to costumer service. Costumer service is very important. If you have a service or want to gain new customers it is imperative that you respond quickly otherwise, you leave a bad impression for potential customers and users in general.

Skin Care By Suzie

Jan 03, 2025  on Shopify

I try a lot of chat app, Always looking for the best for my needs and I have tried a lot of the new AI , Most AI chat are surface level and I found them get most answer wrong when it comes to the skin care we sell on SkinCareBYSuzie.com but Best chat AI is amazing I have yet to find an AI answer that wrong or even could have been better. This has recommended our skin care perfectly it has given a perfectly correct answer when customers have asked to compare products with each other. Concerning the actual chat function with an agent they also work really well

Que Shebley

Jan 01, 2025  on Shopify

this is the second time we try this app in about 2 years span. pros: some of the options have improved and actually work - the AI has improved as well. Cons: lack of customer service - the chat app doesn't work well still and needs much improvements especially taking over from AI on live chats (we lost many customers because of this) - there is a big gap of options in the paid subscriptions and it needs to be setup for better value. For now we will continue to try it until we find a better alternative or unless they fix these issues asap.

Jewellery By Aman

Dec 17, 2024  on Shopify

This app is great. AI can be trained to cater to your site and promptly answer customer questions and queries.

Prodotti Herbalife Online

Nov 18, 2024  on Shopify

Semplicissima da installare. Il Bot impara a memoria tutto il sito (870 pagine) in pochi secondi. E gestisce in totale autonomia i clienti. Lasciando a me il tempo di evadere gli ordini. Cercavo proprio questo. Un Bot che facesse tutto, sponsorizzazione, risposta alle domande (anche le più complesse), marketing, follow up. E lo fa attraverso tutti i sistemi di chat più diffusi

Fitladies

Sep 23, 2024  on Shopify

Ik gebruik de chatbot net 2 dagen en ik ben wel tevreden, hij stuurt mijn klanten naar de juiste pagina's als ze vragen hebben en indien nodig, ga ik de vragen beantwoorden.

Nimall

Sep 09, 2024  on Shopify

We are a startup company from China, and our target market is in the Middle East. Using this software has been incredibly helpful for our business. However, I noticed that Arabic is not currently available as a language option, and I hope this can be improved in future updates. Aside from that, everything else is very user-friendly, and we really enjoy using it.

THERA Nordic UK

Sep 03, 2024  on Shopify

I've been testing this and training it for about 24-hours and I have to say that I am blown away by how good this is. I've been looking for something like this for a while. The ability to train it using natural language (like you would train a human) is amazing.

Mexican Plug

Sep 01, 2024  on Shopify

this is an amazing app to add to your web design. Im not sure all it could do, but with the free plan its already impressing me a lot. highly recommended

DistrictX

Aug 18, 2024  on Shopify

This app seemed to be great at the beginning when i was setting up, but i dont receive any notifications when folks are on the site. The multilanguage ability also has glitches that dont allow me to properly transalte some english to french. Seemd promising at first though

Velozzo

Aug 12, 2024  on Shopify

As a newly established company, we are in a crucial phase of building our brand and attracting our initial customer base, making it essential for us to manage our resources wisely while still offering outstanding service. In this context, I have found that the Best Chat AI plan, priced at a budget-friendly $10.00 per month, stands out as an excellent choice tailored to meet our specific needs. Compared to other chat companies that typically demand higher fees for similar services, this plan provides an affordable yet robust solution that enables us to integrate advanced conversational AI into our customer support strategy without stretching our financial limits. As per our recent implementation of the BestChat service, we at Velozzo Web Base Bicycle Store, have found it to be a remarkably effective solution for enhancing our online customer experience. BestChat has proven its worth by rapidly learning about our extensive inventory of bicycles, accessories, and apparel, and has successfully provided accurate and helpful responses to a wide range of customer inquiries.

The Home Upgrade

Aug 12, 2024  on Shopify

It has been good previously, however after their recent Android app updates, it no longer sends notifications of new chats being opened by visitors . Because of this, a lot of chats go missing. Looks like we will have to switch to a new app that actually send notifications to mobile .

Lamiiche

Aug 09, 2024  on Shopify

This Chat is amazing and continues customer conversations when unavailable to answer the customer or after hours. The Chat has increased sales through conversations and continues to learn to make the experience smooth for the customer.

Briliantz

Aug 07, 2024  on Shopify

Great apps Chat bot is a huge time saver and immediately increases customer satisfaction, I highly recommend it.

The Biskery

Aug 06, 2024  on Shopify

This app's a proper gem! The AI bot is a whizz – super helpful and easy to chat with. And if you need a bit more help, the support team are top-notch and always happy to lend a hand.

Mobility Delivery

Aug 04, 2024  on Shopify

so far so good took a while to find something like this. product recommendations can be a bit off but other than that im happy.

Hotspringsa

Jul 22, 2024  on Shopify

Wow. I cannot believe this! My AI assistant is awesome and responds to questions accurately about my store even before training. I'm grateful and super impressed.

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