Customer reviews: BestChat: AI Chatbot+Live Chat

<h3>What Merchants Think</h3> <p>The "BestChat: AI Chatbot+Live Chat" app has generally received favorable reviews from merchants, with many appreciating its AI capabilities and user-friendly interface. Users are impressed by its ability to enhance customer interactions and provide accurate responses, although concerns about customer service and notification issues have been raised. Overall, BestChat is seen as a valuable tool for businesses seeking to improve customer engagement and service efficiency.</p> <h3>Key Strengths</h3> <ul> <li>Advanced AI features that improve customer interactions and provide accurate responses.</li> <li>Easy setup and user-friendly interface.</li> <li>Ability to handle a wide range of queries autonomously.</li> <li>Support for training the AI to better cater to specific business needs.</li> <li>Cost-effectiveness compared to similar solutions in the market.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Inconsistent customer support responsiveness.</li> <li>Notification issues, particularly on mobile platforms, leading to missed chats.</li> <li>Some language translation glitches affecting multilingual capability.</li> <li>Occasional difficulties in AI to live chat transition.</li> <li>Lack of specific language options like Arabic.</li> </ul> <h3>Final Thoughts</h3> <p>The "BestChat: AI Chatbot+Live Chat" app is highly regarded for its robust AI capabilities and ease of use, making it an excellent choice for businesses looking to enhance customer service. While there are areas for improvement, particularly in customer support and notification reliability, the app's strengths in AI-driven interactions and affordability make it a favored solution. Continued development in addressing merchant concerns will further solidify its position in the market.</p>

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Reviews (213)

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What Merchants Think

The "BestChat: AI Chatbot+Live Chat" app has generally received favorable reviews from merchants, with many appreciating its AI capabilities and user-friendly interface. Users are impressed by its ability to enhance customer interactions and provide accurate responses, although concerns about customer service and notification issues have been raised. Overall, BestChat is seen as a valuable tool for businesses seeking to improve customer engagement and service efficiency.

Key Strengths

Advanced AI features that improve customer interactions and provide accurate responses.
Easy setup and user-friendly interface.
Ability to handle a wide range of queries autonomously.
Support for training the AI to better cater to specific business needs.
Cost-effectiveness compared to similar solutions in the market.

Common Concerns

Inconsistent customer support responsiveness.
Notification issues, particularly on mobile platforms, leading to missed chats.
Some language translation glitches affecting multilingual capability.
Occasional difficulties in AI to live chat transition.
Lack of specific language options like Arabic.

Final Thoughts

The "BestChat: AI Chatbot+Live Chat" app is highly regarded for its robust AI capabilities and ease of use, making it an excellent choice for businesses looking to enhance customer service. While there are areas for improvement, particularly in customer support and notification reliability, the app's strengths in AI-driven interactions and affordability make it a favored solution. Continued development in addressing merchant concerns will further solidify its position in the market.

Kewlus

Jun 13, 2024 on Shopify

So far I'm finding the app very easy to use and the AI fairly refined in the process of learning and answering customers. As AI continues to evolve, businesses like mine will depend more and more on the help that it offers. As long as BestChat keeps up with the demands of the evolving business needs, they will have me as a loyal customer.

Candyshop

Jun 09, 2024 on Shopify

I am thrilled to share my experience with BestChat. This software has brought me numerous benefits and has significantly enhanced my customer service capabilities. The AI functionality is outstanding, helping me to serve, understand, and respond to my customers efficiently. BestChat is truly an excellent tool that has made my work much easier and more effective.

PandaCD

May 27, 2024 on Shopify

BestChat has a great robot that can help me answer product questions and order inquiries 24 hours a day, and it can provide multi-lingual service, which is incredible. The convenient switching between robots and manual customer service allows me to combine humans and machines to provide customer service. I like it very much. Very good ai insghts, able to help me analyze my products and orders, and gave me good sales suggestions The ai help write function is very smart and is simply an excellent collaboration assistant.

AcquistoPOS

Feb 23, 2024 on Shopify

Fantastic app, solved my customer care chat problem. I needed assistance and they were super fast. Thank you

SlimQ-UK

Jan 23, 2024 on Shopify

Quite easy to use, from install to get it up and running. Had a notification problem with my iOS app but customer support was quick and a reinstall solved it.

SYFGIFT禮贈品

Dec 26, 2023 on Shopify

It provides a complete CHAT + CRM solution, and provides various on-line messenger interfaces. More importantly, it provides the file upload function, which is quite powerful and easy to use. The current price is 0 yuan. Everyone, don't miss this opportunity.

kleopatrajewles

Nov 20, 2023 on Shopify

I was looking for that chatbot app for a while, I tried several but none of them were as close to this one. The setup is super easy - there are a lot of useful options and the chatbot is so cool. Thanks a lot guys!

ROCWARE

Nov 09, 2023 on Shopify

It is a very useful app. You can install the reply software on your mobile phone. You can reply to customers in time even if you are not in front of the computer. The relevant reply information can also be customized. It also includes an email reply function. Customers can also reserve email information when they are not online. , in short, it is very useful, worth recommending, worth a five-star rating.