Belco helps merchants manage customer support across multiple communication channels in one shared inbox. Conversations from live chat, email, phone, and messaging channels are centralized and enriched with real-time order and customer data. Agents can assign conversations, apply tags, use automation rules, and collaborate internally to handle support requests efficiently and consistently.

• Unified inbox for chat, email, phone, and messaging channels
• Real-time order and customer data in every conversation
• Conversation assignment and internal team collaboration
• Automation rules, tagging, and workflow management
• AI-assisted reply suggestions for faster responses