Brittney Durston, a Customer Support Specialist, was quick to respond kindly to my request for a JSON export of my website.

No issues with the product, but it's one of those Shopify expenses grows as you scale. I would avoid and try to find to find something that doesn't feel entitled to a royalty of your hard work.

Installed 3 years ago as a way to make sure I sleep at night but never had a need for it, and personally was slightly questioning the monthly cost. Yesterday we had an issue with an app uninstalling badly from our store resulting in us losing some functionality. An initial restore got most things sorted, reached out to the team and within 2 hours a full restore of other parts was done by the team and everything is up and running again.

Fantastic service! Very easy app that makes us feel assured that our store, orders and customer data is correctly backed up. Also great customer service :)

We are very pleased with the level of care we received from the app regarding the restoration of our product metafields. Stephan and Ahmad are a credit to your company and were very quick to reply to all questions and queries which put our mind at rest. Will definitely be recommending this app to other developers and stores we work closely with.

We had a terrible experience with this app. On go-live day, most of our data did not come across from our sandbox to the live store, so the team had to populate it manually.

I’ve never had to use the Rewind app, fortunately, but having it running in the background provides an immense sense of peace of mind for our business. I highly recommend it.

Initially, we were concerned about unexpected charges, but after reaching out, the team was incredibly transparent and quick to clarify everything. They provided excellent customer service and handled the situation fairly. Really appreciate their responsiveness and willingness to resolve things smoothly. A top-notch service!

I just installed the app yesterday so I cannot comment about the backups yet but so far customer service is quick to respond and they're very helpful!

I've been using them for years, but never needed to do a back up until last week. It was a very specific backup that I couldn't do myself, but customer support helped after two or three emails.

I have had Rewind installed since 2020 and I've never had a reason to use it until recently when there was an issue with deleted items in our store. The restore process was so smooth and easy, and the customer support was top-notch — responsive, and patient with all my questions. Stephan, in particular, was outstanding and helped me get set up with another feature of our plan that I had not been using before. Highly recommend this app!

App is very intuitive and the team has been assisting us through the process of choosing the right plan based on our needs. 100% recommended!

I have been using The Rewind Backup app for a while now. It gives me peace of mind to know that if I mess up a theme by changing the wrong setting I will be able to roll it back to last (daily) backup. I can also easilly backup manully if I know I am about to try a change that might not go as expected. It s well for the money to keep our store save!

Bianca with customer support was very helpful and patient and walked us through the entire process. We feel more secure knowing all of our data is backed. We had a malicious freelancer delete everything once, and we never want to be left without an option to back it up ever again. We also customize our code occasionally, and sometimes things go wrong, with Rewind we feel at ease. Thanks!

I am new to shopify. I came from Wordpress/Woocommere and was looking for an all-in-one migration and back up-app like you have in Wordpress. I tested this one but the backup did not contain all the settings I needed. In the 7th day of my trial, there was suddenly the bill of 79 euros. Oops, I was planning to cancel, but not clear how to stop the subscription. I contacted shopify, but now by coincidence I was too late. In fact I do not need the app for the upcoming month at all, because my shop is pending and not ready to go online yet. I contacted Rewind, told them all of this and asked for a refund. Their response was, I was out of the trial period, so they can just charge me. I think this was not really emphatic, rules are rules, but sometimes people are beginners and make mistakes. I answered them to reconsider, because I read previous reviews that they do sometimes refund if someone is not satisfied. I am still waiting for their answer. If things change I will update.

App does what it says in an easy to understand way. The support, especially Brittney, have been invaluable and respond very quickly when I have had questions.

Reliable service that gives me peace of mind that my data is safe and secure and there for me if I ever need it. Thanks for all the help with setting up my account.

I emailed their support and they were very responsive. Brittney Durston was the associates name that took care of me and she was prompt and very helpful. I have my backup downloaded a day later.

While I wish it was easier to download a backup of my site, with a one click download, as I think it should be. I will say this.... I emailed their support and they were very responsive. Brittney Durston was the associates name that took care of me and she was prompt and very helpful. I have my backup downloaded a day later. That's good customer service.

Returned within a few minutes and we were back and running as if nothing had happened.Straightforward integration and great support.