We migrated from Bigcommerce to Shopify. Since we migrated over a large number of order, there we some questions about fees. Stephan helped me get everything sorted out. We used Rewind on our Bigcommerce store and we are thrilled to be able to continue to use Rewind with Shopify. Great support. Very helpful!!

Don't use this app. It's fine in case of a data crash, but if you want to export your data with less than 6 months of subscription, they flatly refuse. If you want to temporarily stop your activity while keeping your data, it will be impossible...

I always install this app in my personal projects, and I also have my clients install it. I believe it is essential for any serious business to have an automatic backup of everything, so that they can recover a very recent version of only what is necessary at any given time. Best wishes to the team!

We recently required support for a highly complex technical issue. The service we received was exceptional in every regard. The team was immediately available for a call to diagnose the situation, demonstrating a high level of responsiveness and expertise. Most impressively, they developed a custom solution to address our specific requirements, a gesture that far exceeded our expectations. The implementation was flawless and resolved our issue completely and efficiently. This level of dedication and technical capability is rare. We are thoroughly impressed and grateful for their outstanding support. A truly five-star experience.

All my store fonts changed overnight, and when I asked Shopify as to why, they said the Rewind app had made the change to my site: "Rewind Backups is a backup and restore application, and it should not be making active changes like changing your website's fonts. However, sometimes third party app coding can effect the theme fonts and design." Very worrying that Rewind can completely change the look of your site without you even wanting it. I contacted Rewind 24 hours ago and have not heard back. Their customer support is way too slow when you have issues, especially when our monthly charges have increased from $3 to $19!

Terrible experience with Rewind I’ve had this app for over 4 years and honestly, it’s been nothing but disappointing. In all that time, I only needed to use it once—and it failed completely. Their response? An apology and two months of free credit, which didn’t come close to covering the huge amount of work we lost. To make matters worse, they quietly increased the subscription from $3 to $19 without ever notifying us. We ended up paying this massive price hike without even knowing. On top of that, the app is full of bugs. Just yesterday, our store (surface-2-air-sports.myshopify.com) couldn’t even connect because of an ERR_BLOCKED_BY_RESPONSE error. Bottom line: Do not waste your money on Rewind. It’s unreliable, overpriced, and not worth the risk.

The only time I ever needed to revert to a back-up due to a coding mix-up, I learned it was not automatic and I needed to contact someone to do it. With response times taking 2 days each time, it was quite frustrating. You can imagine, when you need to revert your website due to a coding error, you want it to revert asap. I ended up just hiring a coder to fix it. That said, I decided to continue using the app as a fail-safe, just in case. However, with their recent announcement that they are taking a *100%* price increase (yes, 100%) next month, I am moving on to another backup app. I get the cost of business is going up, but for an app with no COGs, no Tariffs, etc, a 100% increase is ridiculous. Bye bye.

1. prices got higer, but ok. Everythings getting more expensive 2. i tried to import a csv and tested it first. With a few products. Some of them have variants. After I saw the import failed and the variants are gone, I restored it with rewind. After that, the variants were back, but with wrong inventory. After asking AI how to backup and restore the inventory amount etc. as well, it says it´s not possible at all. But on the website it says, this tool does backup the inventory as well. So, higher prices for less than promised. Now I am not sure if i can rely on other things as well... lets see what the support can tell here.

I would strongly caution anyone considering this app. After years of paying for their service, I discovered I had been overcharged more than 50% above the publicly listed plan price for nearly 80 months. The company never informed me of this “silent” price change, and when I raised the issue, they insisted it was correct — despite their own archived website and Shopify App Store listings proving otherwise. To make matters worse, they recently announced yet another price increase, even though the first one was never communicated transparently. Their explanations shifted, citing plans that simply never existed, which only undermines confidence further. This kind of billing practice feels dishonest and predatory, especially toward long-time customers who trusted them. After this experience, my trust in this company is completely gone. There are other backup apps available on Shopify that offer the same features at the advertised prices — I’d recommend exploring those instead.

Not worth it. We have paid for over 3 years and never needed to use it once. Canceled due to a 533% price increase (from $3 to $19/month), with no noticeable improvement in value. Sudden price hikes like this break trust, especially for a "just-in-case" app. Hope this feedback helps others make an informed decision.