All my store fonts changed overnight, and when I asked Shopify as to why, they said the Rewind app had made the change to my site: "Rewind Backups is a backup and restore application, and it should not be making active changes like changing your website's fonts. However, sometimes third party app coding can effect the theme fonts and design." Very worrying that Rewind can completely change the look of your site without you even wanting it. I contacted Rewind 24 hours ago and have not heard back. Their customer support is way too slow when you have issues, especially when our monthly charges have increased from $3 to $19!

1. prices got higer, but ok. Everythings getting more expensive 2. i tried to import a csv and tested it first. With a few products. Some of them have variants. After I saw the import failed and the variants are gone, I restored it with rewind. After that, the variants were back, but with wrong inventory. After asking AI how to backup and restore the inventory amount etc. as well, it says it´s not possible at all. But on the website it says, this tool does backup the inventory as well. So, higher prices for less than promised. Now I am not sure if i can rely on other things as well... lets see what the support can tell here.

I would strongly caution anyone considering this app. After years of paying for their service, I discovered I had been overcharged more than 50% above the publicly listed plan price for nearly 80 months. The company never informed me of this “silent” price change, and when I raised the issue, they insisted it was correct — despite their own archived website and Shopify App Store listings proving otherwise. To make matters worse, they recently announced yet another price increase, even though the first one was never communicated transparently. Their explanations shifted, citing plans that simply never existed, which only undermines confidence further. This kind of billing practice feels dishonest and predatory, especially toward long-time customers who trusted them. After this experience, my trust in this company is completely gone. There are other backup apps available on Shopify that offer the same features at the advertised prices — I’d recommend exploring those instead.

This app has saved us BIG TIME on at least two occasions. The restore process is delightfully easy. Fantastic app. Can't recommend it enough.

We’ve been using Rewind Backups for about a month, and it’s been a great experience so far. We accidentally uploaded a SKU spreadsheet to the wrong store, but thanks to Rewind we were able to quickly revert and avoid any issues.

I wanted insurance that all my long hours building a replacement Shopify store would not be lost. Rewind just worked in the background with a weekly reassuring backup summary email. Until I trusted some AI liquid coding advice too blindly and needed to restore three different templates. The process was self explanatory, easy to understand without any need for documentation or contact with support. When it came time to replace my site, things became a bit tangled with my confusion and Shopify's back-end. Everything was finally straightened out but my new store was not able to be backed up via Rewind anymore. After a few very prompt, patient, support emails, it was suggested a zoom call would be the best way forward. It was nice to put a face to Stephan, who had mainly been supporting my issues, and that remote support session put things right; all very friendly and professional. I'm now looking forward to quiet background backups once again, where I get my work done but secure in knowing if something happens I've got a tested recourse. Thank you everybody at Rewind.

There are other better options. Some of our SKUs got corrupted due to an incorrect file upload. The back-up restore feature did not work.When we contacted support, there was no response. When they need to increase your plan and charge more money, they seem to have enough resources for that. This app has proved to be useless to us. Find someone else.

Great app. Highly recommend. This is a lifesaver and Stephan was able to help me with my problems. 10/10

Were very supportive and helpful during our data migration. Very happy with the service and the security of knowing our data is backed up.

A week ago, while connecting Shopify to JTL Wawi using the JTL Connector app, I lost all my product data. I was extremely frustrated. The JTL Connector app overwrote all the product data in Shopify with empty rows. A complete disaster! I honestly don't understand why JTL doesn't have a built-in security mechanism for this. Anyway... Luckily, I had recently activated Rewind Backups. When I used the last backup to restore, I was disappointed to discover that Rewinds doesn't save or restore automated backups of the product meta fields I had spent a long time and painstakingly creating. Oh no! My frustration was even greater. Was all the data really lost? When I contacted Rewinds Support, wondering if there was any way to salvage my many meta fields, I immediately received extremely friendly assistance. A huge THANK YOU to Bianca and Stephan. Within 5 days, all the lost data was restored. Hallelujah! As I subsequently learned, automated restoration of meta fields is currently not possible with Rewind's backup. Rewind requires manual intervention. But they do it brilliantly. So, anyone who loses their data (especially product meta fields) but has a Rewind backup should take a deep breath and contact the support team. Miracles still happen. Dear Rewind team, thank you so much for the amazing help. Absolutely fantastic! Thanks for everything. Best regards.