I always install this app in my personal projects, and I also have my clients install it. I believe it is essential for any serious business to have an automatic backup of everything, so that they can recover a very recent version of only what is necessary at any given time. Best wishes to the team!

We recently required support for a highly complex technical issue. The service we received was exceptional in every regard. The team was immediately available for a call to diagnose the situation, demonstrating a high level of responsiveness and expertise. Most impressively, they developed a custom solution to address our specific requirements, a gesture that far exceeded our expectations. The implementation was flawless and resolved our issue completely and efficiently. This level of dedication and technical capability is rare. We are thoroughly impressed and grateful for their outstanding support. A truly five-star experience.

All my store fonts changed overnight, and when I asked Shopify as to why, they said the Rewind app had made the change to my site: "Rewind Backups is a backup and restore application, and it should not be making active changes like changing your website's fonts. However, sometimes third party app coding can effect the theme fonts and design." Very worrying that Rewind can completely change the look of your site without you even wanting it. I contacted Rewind 24 hours ago and have not heard back. Their customer support is way too slow when you have issues, especially when our monthly charges have increased from $3 to $19!

Terrible experience with Rewind I’ve had this app for over 4 years and honestly, it’s been nothing but disappointing. In all that time, I only needed to use it once—and it failed completely. Their response? An apology and two months of free credit, which didn’t come close to covering the huge amount of work we lost. To make matters worse, they quietly increased the subscription from $3 to $19 without ever notifying us. We ended up paying this massive price hike without even knowing. On top of that, the app is full of bugs. Just yesterday, our store (surface-2-air-sports.myshopify.com) couldn’t even connect because of an ERR_BLOCKED_BY_RESPONSE error. Bottom line: Do not waste your money on Rewind. It’s unreliable, overpriced, and not worth the risk.

The only time I ever needed to revert to a back-up due to a coding mix-up, I learned it was not automatic and I needed to contact someone to do it. With response times taking 2 days each time, it was quite frustrating. You can imagine, when you need to revert your website due to a coding error, you want it to revert asap. I ended up just hiring a coder to fix it. That said, I decided to continue using the app as a fail-safe, just in case. However, with their recent announcement that they are taking a *100%* price increase (yes, 100%) next month, I am moving on to another backup app. I get the cost of business is going up, but for an app with no COGs, no Tariffs, etc, a 100% increase is ridiculous. Bye bye.

1. prices got higer, but ok. Everythings getting more expensive 2. i tried to import a csv and tested it first. With a few products. Some of them have variants. After I saw the import failed and the variants are gone, I restored it with rewind. After that, the variants were back, but with wrong inventory. After asking AI how to backup and restore the inventory amount etc. as well, it says it´s not possible at all. But on the website it says, this tool does backup the inventory as well. So, higher prices for less than promised. Now I am not sure if i can rely on other things as well... lets see what the support can tell here.

I would strongly caution anyone considering this app. After years of paying for their service, I discovered I had been overcharged more than 50% above the publicly listed plan price for nearly 80 months. The company never informed me of this “silent” price change, and when I raised the issue, they insisted it was correct — despite their own archived website and Shopify App Store listings proving otherwise. To make matters worse, they recently announced yet another price increase, even though the first one was never communicated transparently. Their explanations shifted, citing plans that simply never existed, which only undermines confidence further. This kind of billing practice feels dishonest and predatory, especially toward long-time customers who trusted them. After this experience, my trust in this company is completely gone. There are other backup apps available on Shopify that offer the same features at the advertised prices — I’d recommend exploring those instead.

Not worth it. We have paid for over 3 years and never needed to use it once. Canceled due to a 533% price increase (from $3 to $19/month), with no noticeable improvement in value. Sudden price hikes like this break trust, especially for a "just-in-case" app. Hope this feedback helps others make an informed decision.

This app has saved us BIG TIME on at least two occasions. The restore process is delightfully easy. Fantastic app. Can't recommend it enough.

We’ve been using Rewind Backups for about a month, and it’s been a great experience so far. We accidentally uploaded a SKU spreadsheet to the wrong store, but thanks to Rewind we were able to quickly revert and avoid any issues.

I wanted insurance that all my long hours building a replacement Shopify store would not be lost. Rewind just worked in the background with a weekly reassuring backup summary email. Until I trusted some AI liquid coding advice too blindly and needed to restore three different templates. The process was self explanatory, easy to understand without any need for documentation or contact with support. When it came time to replace my site, things became a bit tangled with my confusion and Shopify's back-end. Everything was finally straightened out but my new store was not able to be backed up via Rewind anymore. After a few very prompt, patient, support emails, it was suggested a zoom call would be the best way forward. It was nice to put a face to Stephan, who had mainly been supporting my issues, and that remote support session put things right; all very friendly and professional. I'm now looking forward to quiet background backups once again, where I get my work done but secure in knowing if something happens I've got a tested recourse. Thank you everybody at Rewind.

There are other better options. Some of our SKUs got corrupted due to an incorrect file upload. The back-up restore feature did not work.When we contacted support, there was no response. When they need to increase your plan and charge more money, they seem to have enough resources for that. This app has proved to be useless to us. Find someone else.

Great app. Highly recommend. This is a lifesaver and Stephan was able to help me with my problems. 10/10

Were very supportive and helpful during our data migration. Very happy with the service and the security of knowing our data is backed up.

A week ago, while connecting Shopify to JTL Wawi using the JTL Connector app, I lost all my product data. I was extremely frustrated. The JTL Connector app overwrote all the product data in Shopify with empty rows. A complete disaster! I honestly don't understand why JTL doesn't have a built-in security mechanism for this. Anyway... Luckily, I had recently activated Rewind Backups. When I used the last backup to restore, I was disappointed to discover that Rewinds doesn't save or restore automated backups of the product meta fields I had spent a long time and painstakingly creating. Oh no! My frustration was even greater. Was all the data really lost? When I contacted Rewinds Support, wondering if there was any way to salvage my many meta fields, I immediately received extremely friendly assistance. A huge THANK YOU to Bianca and Stephan. Within 5 days, all the lost data was restored. Hallelujah! As I subsequently learned, automated restoration of meta fields is currently not possible with Rewind's backup. Rewind requires manual intervention. But they do it brilliantly. So, anyone who loses their data (especially product meta fields) but has a Rewind backup should take a deep breath and contact the support team. Miracles still happen. Dear Rewind team, thank you so much for the amazing help. Absolutely fantastic! Thanks for everything. Best regards.

After doing a backup, certain in-text images did not get restored. Contacted support, although they were nice, could not fix the issue and said that Rewind Backups does not include these images. I had to manually fix many, many product pages and put these images back. Then, a few weeks later these images were again removed, without doing a backup. Again, this is costing us many hours of manual work to restore these images. We had a paid subscription and expected better performance. If you are looking for an app that restores ALL aspects of your site, including all images, then don't use this app.

The support team is incredibly kind and responsive, always ready to help. The app is easy to use and extremely valuable, especially when mistakes happen while uploading products or making changes to the store. A real lifesaver for anyone managing a Shopify store!

We just integrated with the Rewind app and have already had a chance to use it! The customer support team is incredibly kind and responsive. The tool is set up well and easy to use. We're grateful to have this added layer of support and security!

The team are fantastic - they've been so responsive and helpful in helping us get going with over 20+ stores! The piece of mind knowing they're backing up is amazing; with so many products, orders, content - and a large team engaging in the site management - it's great to know the backups will be there should we ever need them.

App did not backup and restore Variant data and metafields. The AI Chat and help files inform of API limitations, but other Apps can do it. Look elsewhere and save yourself the pain of data loss.