We had cause to need a recovery but had never used Rewind before. They responded to our request within about an hour. Fortunately, we resolved the issue internally and didn't need to recover in the end but they (Bianca) followed up on this with a lovely email. This has given us a very good impression of Rewind so far.

Brittney has been wonderful in helping us integrate Rewind into our Shopify sites! She provides quick responses and thorough communication on how to setup Rewind and select the best plan for our business. Really appreciate all of her help!

Great app and even better support! I had a problem with the restore process and got a fast response from Brittney! All is well.

Not possible to download the created back up :( you have to write to support by email.. why? If we talking about personal data - you can do it through shopify directly in a few click.

We’re currently preparing for a system transition as we update our Shopify site, and Brittney Durston from Rewind has been an absolute standout throughout this process. From the start, Brittney provided thoughtful, detailed guidance that helped us understand what to expect and how to prepare effectively. She offered clear advice on best practices and troubleshooting strategies to help us avoid potential issues before they arise. Her proactive approach and depth of knowledge have given us real peace of mind as we move into this next phase. Even though we're still in the preparation stage, Brittney’s support has already made a significant impact. She’s professional, responsive, and truly invested in helping her clients succeed. We’re grateful for her partnership and highly recommend her and the Rewind team!

I had problems with the new installation and choosing a pricing plan. Biance helped me very quickly and competently. Everything was great, thank you very much.

Brittney Durston, a Customer Support Specialist, was quick to respond kindly to my request for a JSON export of my website.

No issues with the product, but it's one of those Shopify expenses grows as you scale. I would avoid and try to find to find something that doesn't feel entitled to a royalty of your hard work.

Installed 3 years ago as a way to make sure I sleep at night but never had a need for it, and personally was slightly questioning the monthly cost. Yesterday we had an issue with an app uninstalling badly from our store resulting in us losing some functionality. An initial restore got most things sorted, reached out to the team and within 2 hours a full restore of other parts was done by the team and everything is up and running again.

Fantastic service! Very easy app that makes us feel assured that our store, orders and customer data is correctly backed up. Also great customer service :)

We are very pleased with the level of care we received from the app regarding the restoration of our product metafields. Stephan and Ahmad are a credit to your company and were very quick to reply to all questions and queries which put our mind at rest. Will definitely be recommending this app to other developers and stores we work closely with.

We had a terrible experience with this app. On go-live day, most of our data did not come across from our sandbox to the live store, so the team had to populate it manually.

I’ve never had to use the Rewind app, fortunately, but having it running in the background provides an immense sense of peace of mind for our business. I highly recommend it.

Initially, we were concerned about unexpected charges, but after reaching out, the team was incredibly transparent and quick to clarify everything. They provided excellent customer service and handled the situation fairly. Really appreciate their responsiveness and willingness to resolve things smoothly. A top-notch service!

I just installed the app yesterday so I cannot comment about the backups yet but so far customer service is quick to respond and they're very helpful!

I've been using them for years, but never needed to do a back up until last week. It was a very specific backup that I couldn't do myself, but customer support helped after two or three emails.

I have had Rewind installed since 2020 and I've never had a reason to use it until recently when there was an issue with deleted items in our store. The restore process was so smooth and easy, and the customer support was top-notch — responsive, and patient with all my questions. Stephan, in particular, was outstanding and helped me get set up with another feature of our plan that I had not been using before. Highly recommend this app!

App is very intuitive and the team has been assisting us through the process of choosing the right plan based on our needs. 100% recommended!

I have been using The Rewind Backup app for a while now. It gives me peace of mind to know that if I mess up a theme by changing the wrong setting I will be able to roll it back to last (daily) backup. I can also easilly backup manully if I know I am about to try a change that might not go as expected. It s well for the money to keep our store save!

Bianca with customer support was very helpful and patient and walked us through the entire process. We feel more secure knowing all of our data is backed. We had a malicious freelancer delete everything once, and we never want to be left without an option to back it up ever again. We also customize our code occasionally, and sometimes things go wrong, with Rewind we feel at ease. Thanks!