Reviews: Rewind Backups

Customer reviews: Rewind Backups

Reviews (1,029)

Overall rating

4.8

5

38
4
3

1
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1

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What Merchants Think

Overall, merchants appreciate "Rewind Backups" for its reliable service and exceptional customer support. The app is praised for providing peace of mind with its robust backup functionality, which many users find essential for safeguarding their data. However, some users express concerns about certain limitations and billing practices.

Key Strengths

Exceptional customer service, particularly from specific team members like Brittney and Bianca.
Intuitive interface that is easy to integrate and operate.
Provision of peace of mind through regular automatic backups.
Responsive support team available even on weekends.
Helpful in resolving specific issues like restoring deleted items quickly.

Common Concerns

Occasional issues with billing transparency and refund processes.
Backup processes may not include all settings, such as metafields.
Difficulties with specific backup tasks, such as easily downloading full backups.
Reported issues with restoring variant images correctly in large product catalogs.

Final Thoughts

"Rewind Backups" receives strong recommendations for its reliability and top-notch customer support, making it a valuable asset for Shopify merchants who prioritize data security and convenience. Despite a few concerns regarding billing and specific backup limitations, the app remains widely endorsed for its core functions and responsive service.

Mayura

Nov 24, 2024 on Shopify

I am new to shopify. I came from Wordpress/Woocommere and was looking for an all-in-one migration and back up-app like you have in Wordpress. I tested this one but the backup did not contain all the settings I needed. In the 7th day of my trial, there was suddenly the bill of 79 euros. Oops, I was planning to cancel, but not clear how to stop the subscription. I contacted shopify, but now by coincidence I was too late. In fact I do not need the app for the upcoming month at all, because my shop is pending and not ready to go online yet. I contacted Rewind, told them all of this and asked for a refund. Their response was, I was out of the trial period, so they can just charge me. I think this was not really emphatic, rules are rules, but sometimes people are beginners and make mistakes. I answered them to reconsider, because I read previous reviews that they do sometimes refund if someone is not satisfied. I am still waiting for their answer. If things change I will update.

Mind. Body. Soul.

Jun 24, 2024 on Shopify

i uninstalled and im still being charged monthly

International Beauty Services & Supplies

May 28, 2024 on Shopify

If you have thousands of products, do not rely on this. Our store has thousands of products, I accidentally deleted some, so i used this app to restore all products to a date before I deleted the products. For some reason this app changed the assigned variant image for hundreds if not thousands of products to display the wrong image. I havent been able to check how many products this app has messed up. Update: in response to their response. I went back and forth with their support for a while, the end result was them telling me they could not reproduce the isssue, no fix.