We just integrated with the Rewind app and have already had a chance to use it! The customer support team is incredibly kind and responsive. The tool is set up well and easy to use. We're grateful to have this added layer of support and security!

The team are fantastic - they've been so responsive and helpful in helping us get going with over 20+ stores! The piece of mind knowing they're backing up is amazing; with so many products, orders, content - and a large team engaging in the site management - it's great to know the backups will be there should we ever need them.

App did not backup and restore Variant data and metafields. The AI Chat and help files inform of API limitations, but other Apps can do it. Look elsewhere and save yourself the pain of data loss.

We had cause to need a recovery but had never used Rewind before. They responded to our request within about an hour. Fortunately, we resolved the issue internally and didn't need to recover in the end but they (Bianca) followed up on this with a lovely email. This has given us a very good impression of Rewind so far.

Brittney has been wonderful in helping us integrate Rewind into our Shopify sites! She provides quick responses and thorough communication on how to setup Rewind and select the best plan for our business. Really appreciate all of her help!

Great app and even better support! I had a problem with the restore process and got a fast response from Brittney! All is well.

Not possible to download the created back up :( you have to write to support by email.. why? If we talking about personal data - you can do it through shopify directly in a few click.

We’re currently preparing for a system transition as we update our Shopify site, and Brittney Durston from Rewind has been an absolute standout throughout this process. From the start, Brittney provided thoughtful, detailed guidance that helped us understand what to expect and how to prepare effectively. She offered clear advice on best practices and troubleshooting strategies to help us avoid potential issues before they arise. Her proactive approach and depth of knowledge have given us real peace of mind as we move into this next phase. Even though we're still in the preparation stage, Brittney’s support has already made a significant impact. She’s professional, responsive, and truly invested in helping her clients succeed. We’re grateful for her partnership and highly recommend her and the Rewind team!

I had problems with the new installation and choosing a pricing plan. Biance helped me very quickly and competently. Everything was great, thank you very much.

Brittney Durston, a Customer Support Specialist, was quick to respond kindly to my request for a JSON export of my website.