Reviews: Rewind Backups

Customer reviews: Rewind Backups

Reviews (610)

Overall rating

4.4

5

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4

1
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2
2

2
1

14

What Merchants Think

Overall, merchants appreciate "Rewind Backups" for its reliable service and exceptional customer support. The app is praised for providing peace of mind with its robust backup functionality, which many users find essential for safeguarding their data. However, some users express concerns about certain limitations and billing practices.

Key Strengths

Exceptional customer service, particularly from specific team members like Brittney and Bianca.
Intuitive interface that is easy to integrate and operate.
Provision of peace of mind through regular automatic backups.
Responsive support team available even on weekends.
Helpful in resolving specific issues like restoring deleted items quickly.

Common Concerns

Occasional issues with billing transparency and refund processes.
Backup processes may not include all settings, such as metafields.
Difficulties with specific backup tasks, such as easily downloading full backups.
Reported issues with restoring variant images correctly in large product catalogs.

Final Thoughts

"Rewind Backups" receives strong recommendations for its reliability and top-notch customer support, making it a valuable asset for Shopify merchants who prioritize data security and convenience. Despite a few concerns regarding billing and specific backup limitations, the app remains widely endorsed for its core functions and responsive service.

Boostology

Oct 02, 2025 on Shopify

All my store fonts changed overnight, and when I asked Shopify as to why, they said the Rewind app had made the change to my site: "Rewind Backups is a backup and restore application, and it should not be making active changes like changing your website's fonts. However, sometimes third party app coding can effect the theme fonts and design." Very worrying that Rewind can completely change the look of your site without you even wanting it. I contacted Rewind 24 hours ago and have not heard back. Their customer support is way too slow when you have issues, especially when our monthly charges have increased from $3 to $19!

VANA

Sep 27, 2025 on Shopify

1. prices got higer, but ok. Everythings getting more expensive 2. i tried to import a csv and tested it first. With a few products. Some of them have variants. After I saw the import failed and the variants are gone, I restored it with rewind. After that, the variants were back, but with wrong inventory. After asking AI how to backup and restore the inventory amount etc. as well, it says it´s not possible at all. But on the website it says, this tool does backup the inventory as well. So, higher prices for less than promised. Now I am not sure if i can rely on other things as well... lets see what the support can tell here.