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Customer reviews: AOV Free Gift BOGO Buy X Get Y

The Avada Upsell app helps Shopify store owners boost revenue with targeted upsell and cross-sell offers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your business.

Reviews (487)

Overall rating
4.9

What Merchants Think

Merchants overall appreciate the "AOV Free Gift Buy X Get Y+BOGO" app for its simplicity, effectiveness, and exceptional customer service. Many have found that it significantly enhances average order value and customer satisfaction by creating enticing promotional offers. While some face minor issues, the support team's prompt and helpful responses make it a reliable choice for their business needs.

Key Strengths

  • Easy to set up and use.
  • Offers a wide range of customization for promotions.
  • Effective in increasing average order value (AOV).
  • Exceptional customer service with quick, professional assistance.
  • Seamless integration with Shopify stores.
  • Multilingual support and easy translation features.

Common Concerns

  • Occasional bugs and glitches in campaign management.
  • Lack of certain features, such as a cart progress bar widget.
  • Some initial setup confusion for new users.
  • Limited functionality in the free plan version.

Final Thoughts

The "AOV Free Gift Buy X Get Y+BOGO" app is highly recommended by most users due to its effectiveness in enhancing sales through dynamic promotions and free gifts. Its ease of use and customizable options, coupled with an outstanding customer support team, make it a valuable addition for any e-commerce store looking to boost their promotional capabilities and increase average order value. While minor issues exist, the ongoing updates and support promise improvements and feature additions, keeping this app a strong contender in its market.

Organic Oren

Jul 15, 2025  on Shopify

Exceptional!!!! Dana was extremely helpful and wonderful. They were able to help me get set up quickly and was very responsive and understood exactly what I needed. I'm very very happy with this app and the service I experienced with Dana!

Kadeline Boutique

Jul 11, 2025  on Shopify

Customer support is always available 24/7 whenever I need help. I really loved my interaction with MACY, they anticipated on any question I could have haha. And the issue was resolved in a timely manner.

Risenty Store

Jul 09, 2025  on Shopify

I’ve been using this app for over a year now, and it’s been extremely helpful for boosting our AOV. The support team is always responsive and professional. Lydia assisted me this time — she was very patient, answered all my detailed questions, and provided clear explanations on how the tiered gift system works. I really appreciate her friendly and efficient support. Highly recommended!

Chatea Skin

Jul 04, 2025  on Shopify

Easily set up. I did have a bit of an issue trying to find the pop-up due to my browser, but the problem was sorted out quickly, thanks to Dana.

Molecular Botanics

Jul 04, 2025  on Shopify

Excellent app! The design of the widgets is far better than any of the competitors I have seen and the possibilities it offers is great. I also love that they have a free plan up to 1000 per month, so you can play around with it and see if it is for you. Support by Tiffany was also quick and efficient!

Ana Maria Lajusticia

Jul 03, 2025  on Shopify

El soporte fue muy rápido, me orientó en cada paso, escalo el problema y se soluciono en el mismo momento, Audrey y Doris resolvieron el problema muy bien!

House Of Avana

Jul 01, 2025  on Shopify

We subscribed to AOV Free Gift Buy X Get Y BOGO earlier today. Must must must add the customer service is beyond awesome. All products from Avada have great support teams. Macy from the App's team has been assisting us. She responds almost instantly, and if it had not been her detailed help and solutions for all our questions, it would not have been so much fun to use this app.

Enlighten Me

Jun 30, 2025  on Shopify

Works perfectly and great customer service from Susan - responsive, clear answers and the screenshots really help me find the right place.

XOXO Beauty & Cosmetics

Jun 28, 2025  on Shopify

Great app with extreme features, and i would like to thank Macy for her support, really highly recommend

AutAll & Victoria's Laden

Jun 27, 2025  on Shopify

I tested several apps. In my point of view, this app is absolutely the best and perfect integrated in my theme Expanse. If i was not sure about the settings, Dana helped me immediately and in a very profession way. Norbert from Germany

Hannah Banana

Jun 26, 2025  on Shopify

one of the best apps ever on Shopify!!!! and Jasmine is very very helpful. didn't even have to struggle maneuvering the app.

Big Green Egg

Jun 25, 2025  on Shopify

Worked well for our needs. Easy to set up. Would like it to have a POS feature, but not a dealbreaker. Sonny on the support team was knowledgeable and quick to respond!

Moukado

Jun 24, 2025  on Shopify

It was easy to insatll thanks to a quick and complete live assitance with screenshots from DANA. Thanks a lot! Defenetely recommend!

Sturdy Sports

Jun 24, 2025  on Shopify

Susan was a great help. She was very proactive, professional & good knowledge in her responses. We have been using this app for 8 months, and it works great !

Cosmicbae

Jun 24, 2025  on Shopify

Super easy to set up, Susan from the support team was very helpful. She was quick, friendly, and to the point!

Luminessa Jewelry

Jun 23, 2025  on Shopify

Great app, it's the only one that responds to exactly what I need, support is top notch Hana was really helpful and patient, responded to all my requests

myFirst Global

Jun 22, 2025  on Shopify

Great support (Tiffany). She provide me the support I need when got some issue with the app. Recommended.

K&R Nail

Jun 16, 2025  on Shopify

Great app and excellent customer service, Kyle helped me work out an issue related to currency conversion patiently, thank you!

TheHolyCardCompany

Jun 16, 2025  on Shopify

Had difficulties trying to get a buy one get double for free... AOV had great customer support and helped me get all my problems resolved

Tyvli

Jun 13, 2025  on Shopify

One of the best apps and its so cool that they propose a free option for 2 campaigns. I hope it will stay like that. Special thanks to Audrey, she is nice and responsive. Best regards

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