Pretty good, customer support is always great, however the pricing may not be ideal for people just starting. Great app though!

Is a great app.. I love it, the customer service is amazing too. Ricky from customer support is fast, efficient and great at what he does.. couldn't recommend it more!

As an unpaid user, so far I like this tool. It has helped me understand how small things like image sizes really impact performance.

Pamela has been amazing at supporting me set up this app and explaing what the google structured data stuff was!

I love this app - so much that I upgraded before my trial was over. All experiences with customer service have been wonderful. Tiana has been very helpful with going above and beyond to have their tech team collab on my site to optimize the speed and make sure it's fully functioning as best as it can. Everything has great so far.

Brian was awesome! Super helpful support from Brian! He answered all my questions quickly and made the whole process feel easy. Really appreciated how patient and friendly he was. Thanks again, Brian

Support team is patient and willing to go the extra mile. Im semi-technical and concerned not getting full use of the product. They're helping me through it -- and looking forward to results.

O atendente Ricky me ajudou na minha demanda de forma muito atenciosa, buscou resolver de forma prática e me ajudou forma ágil.

We had a problem with our site, not sure what caused it, but the team at AVADA fixed it overnight and we are eternally grateful, thanks again the team at alphaskins.com.au

The Avada SEO Suite has been a huge time saver for my store. I especially love the Image Optimization feature – with just one click I was able to add and optimize ALT text for all of my product, collection, and blog images. It made a task that would have taken hours so simple. The app is easy to use and very effective. A special thanks to Kevin from support, who was super helpful and quick to guide me through the process.

Suporte muito bom. Ricky foi muito atencioso e teve paciencia e rapidez para me auxiliar. Estou satisfeita com o atendimento.

I love this Avada SEO Optimizer, this app does more than speed and SEOs. this app helps with Google search engines, Breadcrumbs, Image problems, Key word fixes, and Google structure data. That can get tricky if you do not know what you are doing. If you don't know what that is, this helps marking up your website content so AI and search engines (Microsoft, Google, Bing and others) can better understand it. This can boost your site's ranking in search results and enhance visibility in features like Google Knowledge Panels and Google Maps. You won't be lost in the web like most other websites. AI is here, might as well make it your friend. I also had some help along the way from "Ricky from Avada." Very quick to answer my questions and concerns. Told me step by step on how to get there. and showed screenshots in case you need a picture of it. He made my life easier as I Struggle endlessly with Google console; that's now the least of my worries. So, Thank you Ricky!

My support experience with “Nim” was frustrating. Even after several requests for quicker replies, responses arrived after long gaps. I shared my checklist and screenshots and asked what else I should do, but I didn’t receive actionable, step-by-step guidance. On a paid plan, waiting this long without results isn’t acceptable. I’ve wasted time; I’m canceling my subscription and uninstalling the app. I hope response times and the quality of guidance improve.

Beyond the features and the module that offers so much value for the price, the service and support are simply perfect! A level of service that goes above and beyond all expectations!

I had an issue on my website that was causing a lot of trouble, and Tobias stepped in and helped me resolve it quickly and efficiently. He was responsive, knowledgeable, and made sure the problem was fully rectified. Thanks to his support, my website is now working perfectly again. I truly appreciate his expertise and professionalism. Highly recommend Tobias if you need someone reliable to fix technical issues!

Great customer service from Tiana and the team. Very quick responses and addresses my issues in lightning speed. Highly recommend.

When they say you have a SEO team working for you they really mean it. I have had great experience with all the people I have interacted with. Pamela and June were outstanding.

Tienen muy buena atención al cliente y ayudan a resolver los errores que tiene la página o tienda virtual.

Amazing Customer Service, everyone is expert and trying to find solution. but the app needed improvement with things example: content research, Automation AI in Description, Integration with Gempages build last but not least is needed accurate score to show that is effecting SEO in Google

Great customer service from Tiana! I’m still learning the app, but I already appreciate how responsive and helpful they’ve been.