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Autochat - Proactive Live Chat logo

Autochat - Proactive Live Chat

Develop by Shopify
Free plan available

Proactive Messaging | Live Shopper Insights | 24x7 Support

Automated messaging
Proactive messaging
Live shopper insights
Contextual engagement
Real-time activity

About Autochat - Proactive Live Chat

Launched Apr 27, 2020

Categories

Built by Shopify

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Introduction Video

Description

Autochat helps online stores sell more by proactively engaging and supporting customers

Autochat helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey. This is achieved via several modern features that Autochat offers like - Proactive Messaging - Use Contextual Rules based on various data points like user history, campaign, session activity, etc. to automatically trigger real time messages. Live Shopper Insights - See all live shopping sessions on your online store with business insights like cart, order history, etc.

Autochat helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey. This is achieved via several modern features that Autochat offers like - Proactive Messaging - Use Contextual Rules based on various data points like user history, campaign, session activity, etc. to automatically trigger real time messages. Live Shopper Insights - See all live shopping sessions on your online store with business insights like cart, order history, etc. more
  • Contextual & Automated Messaging features let you engage customers.
  • More effective and efficient support. Customer information available during chat
  • See real-time timeline of customer activity with chat. Be aware of the context.

Pros

  • Proactive messaging helps engage customers by using contextual rules based on data points
  • Live shopper insights provide detailed information on shopping sessions, enhancing support capabilities
  • Real-time customer activity timeline helps provide context-aware support
  • 24x7 support assists in addressing customer needs anytime
  • Automated messaging features improve efficiency in customer engagement

Cons

  • May require integration with existing e-commerce platforms, which could be complex
  • Businesses might need training to effectively utilize all features and insights
  • Potential dependency on app for customer engagement strategies could arise

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