Autochat - Proactive Live Chat

Name: Autochat - Proactive Live Chat Introduction Video
Uploaded: 2024-04-11T16:03:07Z
Duration: 1 min 33 s
Description: Proactive Messaging | Live Shopper Insights | 24x7 Support

Develop by Shopify

Free plan available

Proactive Messaging | Live Shopper Insights | 24x7 Support

Automated messaging

Proactive messaging

Live shopper insights

Contextual engagement

Real-time activity

About Autochat - Proactive Live Chat

Launched Apr 27, 2020

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Autochat helps online stores sell more by proactively engaging and supporting customers

Autochat helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey. This is achieved via several modern features that Autochat offers like - Proactive Messaging - Use Contextual Rules based on various data points like user history, campaign, session activity, etc. to automatically trigger real time messages. Live Shopper Insights - See all live shopping sessions on your online store with business insights like cart, order history, etc.

Contextual & Automated Messaging features let you engage customers.
More effective and efficient support. Customer information available during chat
See real-time timeline of customer activity with chat. Be aware of the context.

Pros

Proactive messaging helps engage customers by using contextual rules based on data points
Live shopper insights provide detailed information on shopping sessions, enhancing support capabilities
Real-time customer activity timeline helps provide context-aware support
24x7 support assists in addressing customer needs anytime
Automated messaging features improve efficiency in customer engagement

Cons

May require integration with existing e-commerce platforms, which could be complex
Businesses might need training to effectively utilize all features and insights
Potential dependency on app for customer engagement strategies could arise