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Customer reviews: PluginHive Australia Post Ship

Develop by Shopify

Reviews (127)

Overall rating
4.9

What Merchants Think

The "Australia Post Rates & Labels" app receives largely positive feedback from merchants, who appreciate its ease of use, time-saving features, and excellent customer support. Many highlight the helpfulness and responsiveness of the support team, which contributes to a smooth onboarding process and effective issue resolution. While most users are satisfied, the app does face critique mainly concerning billing and unexpected procedures for integrating with other platforms.

Key Strengths

  • Easy to use and setup, requiring minimal technical expertise.
  • Responsive and helpful customer support, often available via Zoom calls.
  • Streamlined process for printing Australia Post labels.
  • Saves time on managing shipping and label tasks.
  • Support staff's patience and clarity in instructions.

Common Concerns

  • Issues with billing, such as being charged for a full month after a short trial.
  • Unexpected prompts to upgrade Shopify accounts, leading to account complications.
  • Some difficulties in hearing instructions during setup sessions.
  • Occasionally intrusive customer service communications, including unexpected calls.

Final Thoughts

Overall, the "Australia Post Rates & Labels" app is highly regarded for its functionality and customer support, being a valuable tool for businesses looking to streamline their Australia Post operations. Its ease of integration and time-saving capabilities are frequently highlighted. However, potential users should be aware of the possible challenges related to billing and integration advice. When considering the app, merchants may benefit from closely reviewing the setup requirements and ensuring that support communications align with their preferences.

Mable Direct

Jan 30, 2026  on Shopify

These guys are fantastic! Even at 8.30pm on a friday, I submitted a support request and got a phonecall from a real human within a few minutes and we had my system integration up and running a few minutes later. I can not speak more highly of this team and the quality of their work.

AUSBIOLABS

Jan 21, 2026  on Shopify

Saved me hours every day fulfilling orders, highly recommend this if you have mypost business. Also great customer support

pipiswimwear

Jan 19, 2026  on Shopify

customer service response was very fast, great support for Australian shopify operator. good alternative now that sendle is not working

Coo-Wee

Jan 15, 2026  on Shopify

Very good. Clear and knows exactly where to go. I would recommend Sibi from PluginHive. Thank you :)

Team Elite

Jan 14, 2026  on Shopify

Great app, solved a lot of issues for us in regards to rates & bulk sending! Very good customer service!

Nungar

Dec 10, 2025  on Shopify

Very pleased with the onboarding support! Manohar made the process extremely easy and was flexible with setting up the meeting time. Very knowledgeable as well.

Tidy Tails And Toes Travel Solutions

Nov 27, 2025  on Shopify

Very Helpful thankyou very much Sibi Firoz. i appreciate you making things. easy for me with Plugin hive app and getting it all set up.

360 Wave Family

Nov 14, 2025  on Shopify

This app is very straightfoward. live rates so the pricing is dynamic based on customer's location. Priyanka helped me with onboarding and she is very patient and knowledgable. She definitely deserves a promotion!

ABW Foods Australia

Nov 09, 2025  on Shopify

The team has been wonderfully helpful throughout the onboarding process. Highly recommended. Especially Sibi! Thank you

Qalbi

Nov 07, 2025  on Shopify

Sibi was amazing and patient on the call and he answered all my silly questions. Although we must not forget the app is powerful enough to reduce your time squiggling around several different apps to fulfill your order.

DUKES

Nov 04, 2025  on Shopify

Manohar was a fantastic help an answered all of my questions. He helped me get set up efficiently and i am confident in my abilities now.

CAMARA

Oct 10, 2025  on Shopify

Thank you so much for your help Manohar and Team. I have received an excellent service. Manohar has been very helpful and patient with knowing I'm not Tech savy. Thaknk you so much. I'm happy that i can print Aus Post lables now on shopify.

Herd and Harvest Farm

Oct 06, 2025  on Shopify

I am brand new to using shopify, building a store and anything ecommerce. The customer support team has been amazing, sending videos and guides to walk me through certain roadblocks and even jumping on a free zoom with me! Have felt supported by PluginHive from beginning to end.

Splash Sally

Oct 06, 2025  on Shopify

great app and service. if you need help you can book a call with them by sending them an email, its super easy and they help you with any problems you have. great service

Barra Pro

Sep 24, 2025  on Shopify

Training was very good and informative. The instructor was very pleasant and showed really good knowledge of the product.

MARROK

Sep 16, 2025  on Shopify

Manohar's assistance in finalising my setup was terrific. He was friendly, helpful, patient and provided easy-to-follow instructions. Thanks for the support.

Sahana Byron Bay

Aug 24, 2025  on Shopify

Have been using this app for while now and it has really made our process so much more efficient and the customer service is excellent. I highly recommend this app for any Shopify business.

Fishing Station

Jul 29, 2025  on Shopify

Great app. Completely streamlined our Aust Post labelling experience, saving hours each week of manual entry. Excellent and responsive support team.

Zela Wellbeing

Jul 25, 2025  on Shopify

Priyanka was very good at explaining to me, the label generation is very easy, and so to is the entire platform

The Iron Spray

Jun 27, 2025  on Shopify

Priyanka was an amazing person to help us solve issues we had with our Aus Post app - she was so thorough and took her time making sure we were doing the right then and explained everything in detail to ensure we understood where we went wrong and how we can fix it. She has taken so much stress and uncertainty off our shoulders and i feel so grateful to have been connected to her. Priyanka, thank you for your help and really caring for us. We will definitely reach out to her specifically with any other issues we may face.

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