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Customer reviews: PluginHive Australia Post Ship

Develop by PluginHive

Reviews (99)

Overall rating
4.9

What Merchants Think

The "Australia Post Rates & Labels" app receives largely positive feedback from merchants, who appreciate its ease of use, time-saving features, and excellent customer support. Many highlight the helpfulness and responsiveness of the support team, which contributes to a smooth onboarding process and effective issue resolution. While most users are satisfied, the app does face critique mainly concerning billing and unexpected procedures for integrating with other platforms.

Key Strengths

  • Easy to use and setup, requiring minimal technical expertise.
  • Responsive and helpful customer support, often available via Zoom calls.
  • Streamlined process for printing Australia Post labels.
  • Saves time on managing shipping and label tasks.
  • Support staff's patience and clarity in instructions.

Common Concerns

  • Issues with billing, such as being charged for a full month after a short trial.
  • Unexpected prompts to upgrade Shopify accounts, leading to account complications.
  • Some difficulties in hearing instructions during setup sessions.
  • Occasionally intrusive customer service communications, including unexpected calls.

Final Thoughts

Overall, the "Australia Post Rates & Labels" app is highly regarded for its functionality and customer support, being a valuable tool for businesses looking to streamline their Australia Post operations. Its ease of integration and time-saving capabilities are frequently highlighted. However, potential users should be aware of the possible challenges related to billing and integration advice. When considering the app, merchants may benefit from closely reviewing the setup requirements and ensuring that support communications align with their preferences.

Sahana Byron Bay

Aug 24, 2025  on Shopify

Have been using this app for while now and it has really made our process so much more efficient and the customer service is excellent. I highly recommend this app for any Shopify business.

Sanctus

Aug 08, 2025  on Shopify

Easy and Great service from Priyanka Mukhia

Muun Skincare from Seoul

Aug 01, 2025  on Shopify

great customer service & help from Priyanka!

Fishing Station

Jul 29, 2025  on Shopify

Great app. Completely streamlined our Aust Post labelling experience, saving hours each week of manual entry. Excellent and responsive support team.

Zela Wellbeing

Jul 25, 2025  on Shopify

Priyanka was very good at explaining to me, the label generation is very easy, and so to is the entire platform

The Iron Spray

Jun 27, 2025  on Shopify

Priyanka was an amazing person to help us solve issues we had with our Aus Post app - she was so thorough and took her time making sure we were doing the right then and explained everything in detail to ensure we understood where we went wrong and how we can fix it. She has taken so much stress and uncertainty off our shoulders and i feel so grateful to have been connected to her. Priyanka, thank you for your help and really caring for us. We will definitely reach out to her specifically with any other issues we may face.

NFG CLOTHING

Jun 27, 2025  on Shopify

Spoke to priyanka and she helped me a lot and was very friendly

Ember Adventure Gear PTY LTD

Jun 18, 2025  on Shopify

Very helpful - easy to deal with, appreciate the help :)

The GF Lolly Co.

May 30, 2025  on Shopify

Keerthi from Support has walked me through how to use this app. I've been using other apps such as AMP/Australia Post by Addition, for 3+ years and was wanting to find another app due to significant price increases in the other app I was using. The prices offered in this app are very fair and the bulk label processing is a very good feature. The walk-through with Keerthi has been very productive and smooth, the app is very configurable too.

OMNI SOURCE PTY LTD

May 30, 2025  on Shopify

It was an amazing experience with PlugInHive; it indeed was a PlugInAwesome. Priyanka’s command over the subject and her expertise in communication made the seemingly alien technology a piece of cake. She demystified it the way not many can do, Keep it up Priyanka! And thank you for accommodating us in terms of time, we were connecting from three different continents.

Barefoot Healing

May 28, 2025  on Shopify

Priyanka was amazing. Everything was configured super quickly with her help. Thank you!

Racing Supplies

May 23, 2025  on Shopify

Good service so far & helpful support

My Store

May 21, 2025  on Shopify

Fantastic Service. I booked a time with the agent, and he was very patient with me as I'm not very good a tech stuff. My shopify store now links directly with Aust Post. Happy Days! Thank you

ANOMIE

May 20, 2025  on Shopify

Customer service is exceptional, helped me with every complication i came across with aus post

Maple Movement

May 20, 2025  on Shopify

Priyanka was very helpful solving an issue. Thanks

PRIVAPLAY

May 14, 2025  on Shopify

Helpful staff with clear instruction.

ONTOP

May 08, 2025  on Shopify

Super helpful support team and very user friendly

DeckSand Floor Sanding

May 05, 2025  on Shopify

A great extension and great customer support, would highly reccomend.

M!NE Clothing

Apr 28, 2025  on Shopify

i got all the information i needed, they were very helpful with answering all my questions, highly recommended!

Apex Pioneer

Apr 15, 2025  on Shopify

Thanks Sibi!

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