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Customer reviews: Australia Post Rates & Labels

Develop by PluginHive

Reviews (87)

Overall rating
4.8

What Merchants Think

The "Australia Post Rates & Labels" app receives largely positive feedback from merchants, who appreciate its ease of use, time-saving features, and excellent customer support. Many highlight the helpfulness and responsiveness of the support team, which contributes to a smooth onboarding process and effective issue resolution. While most users are satisfied, the app does face critique mainly concerning billing and unexpected procedures for integrating with other platforms.

Key Strengths

  • Easy to use and setup, requiring minimal technical expertise.
  • Responsive and helpful customer support, often available via Zoom calls.
  • Streamlined process for printing Australia Post labels.
  • Saves time on managing shipping and label tasks.
  • Support staff's patience and clarity in instructions.

Common Concerns

  • Issues with billing, such as being charged for a full month after a short trial.
  • Unexpected prompts to upgrade Shopify accounts, leading to account complications.
  • Some difficulties in hearing instructions during setup sessions.
  • Occasionally intrusive customer service communications, including unexpected calls.

Final Thoughts

Overall, the "Australia Post Rates & Labels" app is highly regarded for its functionality and customer support, being a valuable tool for businesses looking to streamline their Australia Post operations. Its ease of integration and time-saving capabilities are frequently highlighted. However, potential users should be aware of the possible challenges related to billing and integration advice. When considering the app, merchants may benefit from closely reviewing the setup requirements and ensuring that support communications align with their preferences.

Matcha Lane

Feb 06, 2025  on Shopify

We have been using the app for a month now and it is fantastic. It saves so much time and is super easy to use. The customer service is very responsive and helpful at any time too. I would recommend this app to anyone needing a solution to their Aus Post label printing needs.

Zeya

Feb 06, 2025  on Shopify

Sibi was both very patient and informative, I really appreciate how he went through all the steps with me. Being a notice to technology is not easy, but Sibi has made the process easy

Creative Styling Systems

Feb 04, 2025  on Shopify

Allryte

Dec 17, 2024  on Shopify

Very informative and good introduction to the app over call. Sibi was a great help!

6 Oz. Bakery

Nov 25, 2024  on Shopify

Great app. Love that it makes it easy for aust post to connect. Great support staff and onboarding process. Appreciate the fact that I can talk to person to get help.

Otherside.

Nov 24, 2024  on Shopify

Really helpful and saves a lot of time

House of Walton

Nov 19, 2024  on Shopify

Thankyou for helping me to solve how to generate the labels.

Plus Outdoor

Nov 12, 2024  on Shopify

great app, does the job and the support team is very quick if any error occurs.

The Vilm

Nov 12, 2024  on Shopify

Easy to install and very helpful staff.

Whitsunday Herbal

Nov 09, 2024  on Shopify

Wow! is all i can say, definitely worth having, super simple. They are based in India, clear to understand and very patient. SUPER HAPPY!

The Flea

Nov 04, 2024  on Shopify

I would highly recommend this app. It was easy and the help provided over the zoom call to get it set up was amazing.

ShellBells Reborn Creations

Oct 29, 2024  on Shopify

Thank you very much, Sibi showed me how to set up my shipping profiles, He was very detailed and answered all my questions. It very quick to set up help as I booked this appointment lastnight to get my store back up and running.

CRAFT2U

Oct 28, 2024  on Shopify

great service and support

MaaiDesign Fabrics

Oct 22, 2024  on Shopify

Great customer service, proactively contacted me and showed me the full set up over zoom.

Kidz & Bellz

Oct 20, 2024  on Shopify

The app was too easy to download, had at least a dozen questions on set up, Touseef was a ledgend, hey knew what to do and answered all my queeries in a matter of minuites,very knowledgeable support, loving this app already, great job Touseef ⭐️⭐️⭐️⭐️⭐️

Covered by Hazal

Sep 05, 2024  on Shopify

Thanks to Keerthi, she was a great help and i really understand everything with her.

Bionic Gloves Australia

Aug 27, 2024  on Shopify

Excellent. Customer service quick efficient and very helpful

OmAyur Wellness

Aug 18, 2024  on Shopify

Incredible service. Very happy with Sibi!

The Silver Store

Aug 09, 2024  on Shopify

Excellent customer support given in timely manner to help set up our app and link to our e-parcel account.

yaamats

Jul 18, 2024  on Shopify

the customer support team was wonderful and helped a lot. the app makes shipping stress a lot easier.

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