Customer reviews: Auction Today

<h3>What Merchants Think</h3> <p>The general feedback from merchants using the "Auction Today" app highlights a largely positive experience. Users appreciate the app's functionality and the support team, with many reviewers mentioning the efficient and patient customer service, particularly from team members like Sam and Shakil. Despite a few challenges with initial setup and some feature limitations, the app is well-received for its capability to facilitate auctions on Shopify with ease.</p> <h3>Key Strengths</h3> <ul> <li>Excellent and responsive customer service, especially mentioned are Sam and Shakil.</li> <li>User-friendly interface that is easy to install and use.</li> <li>Ability to customize auctions and flexibility to meet specific business needs.</li> <li>Quick setup and efficient problem resolution by the support team.</li> <li>Detailed support, including assistance with technical issues and feature implementations.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Some features are still under development, leading to occasional bugs.</li> <li>Reports of confusion among customers regarding bidding processes and auction increments.</li> <li>Issues with automatic bidding not functioning as expected.</li> <li>Concerns about the need for more automatic and basic features in lower subscription plans.</li> <li>A few mentions of customer support being unresponsive at times.</li> </ul> <h3>Final Thoughts</h3> <p>"Auction Today" is a highly regarded app for running auctions on Shopify, praised mainly for its exceptional customer support and user-friendly design. While there are areas needing improvement, particularly in feature execution and support responsiveness, the overall positive reviews suggest that with continual development and support enhancements, "Auction Today" will continue to be a valuable tool for e-commerce merchants seeking robust auction functionality.</p>

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Reviews (224)

Overall rating

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What Merchants Think

The general feedback from merchants using the "Auction Today" app highlights a largely positive experience. Users appreciate the app's functionality and the support team, with many reviewers mentioning the efficient and patient customer service, particularly from team members like Sam and Shakil. Despite a few challenges with initial setup and some feature limitations, the app is well-received for its capability to facilitate auctions on Shopify with ease.

Key Strengths

Excellent and responsive customer service, especially mentioned are Sam and Shakil.
User-friendly interface that is easy to install and use.
Ability to customize auctions and flexibility to meet specific business needs.
Quick setup and efficient problem resolution by the support team.
Detailed support, including assistance with technical issues and feature implementations.

Common Concerns

Some features are still under development, leading to occasional bugs.
Reports of confusion among customers regarding bidding processes and auction increments.
Issues with automatic bidding not functioning as expected.
Concerns about the need for more automatic and basic features in lower subscription plans.
A few mentions of customer support being unresponsive at times.

Final Thoughts

"Auction Today" is a highly regarded app for running auctions on Shopify, praised mainly for its exceptional customer support and user-friendly design. While there are areas needing improvement, particularly in feature execution and support responsiveness, the overall positive reviews suggest that with continual development and support enhancements, "Auction Today" will continue to be a valuable tool for e-commerce merchants seeking robust auction functionality.

Robert Terkla

Sep 16, 2024 on Shopify

I switched over from a different auction app and I am glad I made the switch. Extremely helpful

Underoath

Sep 16, 2024 on Shopify

Fantastic app with a lot of features to customize your auction. Great customer support, very friendly and speedy!

Sportauction

Sep 16, 2024 on Shopify

The app offers the best auction functionality out there from what I have seen so far. Evenly important, the customer service support is great. They are unbelievably fast with their response. They are flexible and open to discuss and adapt to solutions that suite your business case within what is technically reasonable. Great app, great support!

Discount McGee

Sep 12, 2024 on Shopify

Auction Today is a very good app to use with my Shopify store and tech support responded fast and solved the problem when I ran into problems. Shakil was my tech support agent and helped me out big time. I definitely recommend this app.

Guitar Kit Shop

Sep 09, 2024 on Shopify

the service and support is great! fast and professional! this app is nice! we recommend it to you!

GeoGuessr

Sep 08, 2024 on Shopify

The team at Auction Today have gone up and beyond to help us go live with our new shop. With an almost 24/7 support they have been very patient with all our questions.

WazzaVerse

Aug 24, 2024 on Shopify

Shakil was super helpful to get my issue resolved within a couple of mins. I couldn't get the widget to show on my theme but he was patient and understanding of my problem and also asked if there was anything else he can do to support. This is the level of support you want from top companies like Auction Today. Thank you again :)

Aranda | South Africa

Aug 12, 2024 on Shopify

Great App. Customer support is quick and very thorough. Very helpful and strongly recommend Auction Today if you are looking for an online auction App.

Lish Cooke Art

Aug 09, 2024 on Shopify

I was originally having trouble getting the auction block to load, but a quick couple messages to customer service had the problem resolved very speedily! Thank you so much! I can’t wait to use this, instead of hosting auctions on instagram!

Official Pix

Aug 04, 2024 on Shopify

So far, perfect. Also the support team is extremely quick to answer any questions.

Grazing Tables Auction Company

Jul 28, 2024 on Shopify

Great customer support and fast, easy set up!

Make it Glassy

Jul 26, 2024 on Shopify

Perfect! Thank you Very much Shakil !You made me help perfect

Julian Llouve

Jul 25, 2024 on Shopify

I tried many auction apps before this one.. however they all lack support. today i am so grateful to receive the best help ever. thanks so much SHAKIL !!!!

angeltype

Jul 15, 2024 on Shopify

Support was very helpful in making the app work to my liking with my store. We had to customize a few things but they did it very quickly for me. The auction feature is working great as well. So far so good!

Sturgis Motorcycle Museum Hall Of Fame

Jul 15, 2024 on Shopify

One of the easier apps to work with within Shopify. They have thorough tutorials on their site but when I ran into something in the backend that was giving us trouble their customer service was prompt and thorough. Shakil was very courteous and helped me quickly. Def recommend using Auction Today for your auction needs on Shopify.

Taylor Joelle

Jul 11, 2024 on Shopify

Good customer service

Yaeli Vogel

Jul 11, 2024 on Shopify

Amazing customer service and the app is extremely easy to use and well thought out!

MyRacehorse Shop

Jul 02, 2024 on Shopify

Quick and friendly support!

Murmurs

Jul 01, 2024 on Shopify

Customer service is amazing!!! Very quick and helpful.

Licit Glass

Apr 28, 2024 on Shopify

Encountered a challenge while setting up the app on the website (Our Issue not apps). The support team swiftly resolved the issue within 15 minutes of our request. Grateful for the diligent efforts of the support team in ensuring smooth functionality of their app. Definitely planning to recommend Auctions Today to others.