Customer reviews: Auction Today

<h3>What Merchants Think</h3> <p>The general feedback from merchants using the "Auction Today" app highlights a largely positive experience. Users appreciate the app's functionality and the support team, with many reviewers mentioning the efficient and patient customer service, particularly from team members like Sam and Shakil. Despite a few challenges with initial setup and some feature limitations, the app is well-received for its capability to facilitate auctions on Shopify with ease.</p> <h3>Key Strengths</h3> <ul> <li>Excellent and responsive customer service, especially mentioned are Sam and Shakil.</li> <li>User-friendly interface that is easy to install and use.</li> <li>Ability to customize auctions and flexibility to meet specific business needs.</li> <li>Quick setup and efficient problem resolution by the support team.</li> <li>Detailed support, including assistance with technical issues and feature implementations.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Some features are still under development, leading to occasional bugs.</li> <li>Reports of confusion among customers regarding bidding processes and auction increments.</li> <li>Issues with automatic bidding not functioning as expected.</li> <li>Concerns about the need for more automatic and basic features in lower subscription plans.</li> <li>A few mentions of customer support being unresponsive at times.</li> </ul> <h3>Final Thoughts</h3> <p>"Auction Today" is a highly regarded app for running auctions on Shopify, praised mainly for its exceptional customer support and user-friendly design. While there are areas needing improvement, particularly in feature execution and support responsiveness, the overall positive reviews suggest that with continual development and support enhancements, "Auction Today" will continue to be a valuable tool for e-commerce merchants seeking robust auction functionality.</p>

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Reviews (224)

Overall rating

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5

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What Merchants Think

The general feedback from merchants using the "Auction Today" app highlights a largely positive experience. Users appreciate the app's functionality and the support team, with many reviewers mentioning the efficient and patient customer service, particularly from team members like Sam and Shakil. Despite a few challenges with initial setup and some feature limitations, the app is well-received for its capability to facilitate auctions on Shopify with ease.

Key Strengths

Excellent and responsive customer service, especially mentioned are Sam and Shakil.
User-friendly interface that is easy to install and use.
Ability to customize auctions and flexibility to meet specific business needs.
Quick setup and efficient problem resolution by the support team.
Detailed support, including assistance with technical issues and feature implementations.

Common Concerns

Some features are still under development, leading to occasional bugs.
Reports of confusion among customers regarding bidding processes and auction increments.
Issues with automatic bidding not functioning as expected.
Concerns about the need for more automatic and basic features in lower subscription plans.
A few mentions of customer support being unresponsive at times.

Final Thoughts

"Auction Today" is a highly regarded app for running auctions on Shopify, praised mainly for its exceptional customer support and user-friendly design. While there are areas needing improvement, particularly in feature execution and support responsiveness, the overall positive reviews suggest that with continual development and support enhancements, "Auction Today" will continue to be a valuable tool for e-commerce merchants seeking robust auction functionality.

Littyville®️

Dec 10, 2024 on Shopify

Had a great experience with customer support helping me to get the auction details to show at the product level without having to click ijnto the product. They took the time to add code to my theme!

KOBDSGN

Dec 08, 2024 on Shopify

good

EUNTIQUE

Dec 05, 2024 on Shopify

I absolutely love this auction app! It's user-friendly, efficient, and makes bidding so much fun! =)

ボルダーオパール販売専門店｜OPAL D TAKI

Dec 03, 2024 on Shopify

This is the app that I was looking for. The customer service quality that the support team provides is more than awesome. I can keep using this app without any worries.

METAclivity

Dec 01, 2024 on Shopify

My issues were resolved efficiently! Easy to use.

CAMPA

Nov 30, 2024 on Shopify

I had a little trouble getting the app/widget to show up on my website but I jumped on a chat through the App with them and they were able to fix it up right away and even made some improvements for me to make it look a bit better. A++ Service. I hope we can make better use of their app in the future.

AJH

Nov 26, 2024 on Shopify

Pretty easy to use for beginners and customer support incredibly responsive and helpful. This was the this auction plug in I tried and was by far the easiest and set up was much quicker.

The Buffalo Wool Co.

Nov 26, 2024 on Shopify

Just installed and so far everything is excellent. The App works very well, easily customized.. but what stands out is the service from the Auction Today team. They are fast, efficient and got me the help and advice I needed. Truly excited about what this is gonna be able to do for us. Highly Recommend!

Hoosier Art Salon Gallery

Nov 20, 2024 on Shopify

I just uploaded my first auction and it has been pretty easy to use so far! The customer service was extremely helpful in helping me understand the way it all works! They have been so absolutely helpful with all my questions at all hours! The site is easy and has so many options available. If you have any questions or your auction doesn't look the way you want, just contact customer service and they'll walk you through it or get it done for you!

Plantthatplant

Nov 19, 2024 on Shopify

Sam at Auction Today was incredibly helpful in getting me started with my auctions. He guided me through the setup process with clear instructions and valuable tips. His patience and dedication made everything so much easier. Thanks to Sam, I feel confident and ready to succeed. Highly recommended!

AquaGemCorals

Nov 17, 2024 on Shopify

a little tough to get setup but sam from support has been very helpful on getting it straight for me

Underwater Archives

Nov 11, 2024 on Shopify

Amazing app, great service. Does everything it's supposed to and more.

SILKROAD

Nov 10, 2024 on Shopify

Auction Today is working great！ strong recommend!

Enkay

Nov 05, 2024 on Shopify

This app was very easy to install and setup and the Customer Service far exceeds anything we have experienced on the App Store. Sam in particular was super helpful in getting some very tricky code to implement.

Workplace Supplies NI

Nov 04, 2024 on Shopify

Very helpful and knowledgeable and took the time to explain everything to me

Tiffany's Ceramics

Nov 01, 2024 on Shopify

Very Patient Customer Service ... I am not tech savvy .. I was trying out a few different auction apps and somehow got myself in a mess .. was ready to give up and tried to delete only to make a bigger mess .. Then the Help Arrived. I was frustrated and rude and did not deserve the Awesome Help they Provide! Figured out what I did wrong and showed me how to do it correctly .. 100% Recommend !! Now I Can Easily Create Auctions !! Just What I Needed !! Thank You !!

STOXX THRIFT & VINTAGE

Oct 29, 2024 on Shopify

very friendly and helpful service, definitely recommend

Logitech Club

Oct 26, 2024 on Shopify

Quick response time and clear instruction

Miss Daisy's Consignment & Auction House

Oct 20, 2024 on Shopify

Very easy to use. Im looking forward to buliding this up and see what happens. Sam was very helpful in getting me started! Thank you!

Atomic Furnishing & Design

Oct 17, 2024 on Shopify

I was pretty intimidated by setting up an auction but their support team and chat is AWESOME! Highly recommend.