Reviews: Auction Today

Customer reviews: Auction Today

Reviews (214)

Overall rating

4.9

5

106
4

5
3
2
1

5

What Merchants Think

The general feedback from merchants using the "Auction Today" app highlights a largely positive experience. Users appreciate the app's functionality and the support team, with many reviewers mentioning the efficient and patient customer service, particularly from team members like Sam and Shakil. Despite a few challenges with initial setup and some feature limitations, the app is well-received for its capability to facilitate auctions on Shopify with ease.

Key Strengths

Excellent and responsive customer service, especially mentioned are Sam and Shakil.
User-friendly interface that is easy to install and use.
Ability to customize auctions and flexibility to meet specific business needs.
Quick setup and efficient problem resolution by the support team.
Detailed support, including assistance with technical issues and feature implementations.

Common Concerns

Some features are still under development, leading to occasional bugs.
Reports of confusion among customers regarding bidding processes and auction increments.
Issues with automatic bidding not functioning as expected.
Concerns about the need for more automatic and basic features in lower subscription plans.
A few mentions of customer support being unresponsive at times.

Final Thoughts

"Auction Today" is a highly regarded app for running auctions on Shopify, praised mainly for its exceptional customer support and user-friendly design. While there are areas needing improvement, particularly in feature execution and support responsiveness, the overall positive reviews suggest that with continual development and support enhancements, "Auction Today" will continue to be a valuable tool for e-commerce merchants seeking robust auction functionality.

Creative Card World

May 09, 2025 on Shopify

Tried the other apps and this one is just perfect for auctions! Has all of the features you need!

Fear Not Tarantulas, Inc.

May 08, 2025 on Shopify

I am new to the app so this is actually to rate Sam for the amazing customer service he provided today helping me get it set up on our website. The chat was excellent and he was able to help with all my concerns within minutes.

Electric Deals

May 08, 2025 on Shopify

App is running well. Customer support was easy to access and very prompt. Would recommend

Curious Plant Killer

May 06, 2025 on Shopify

So far it works as intended and was easy to set up. Support was very quick to respond and answered all my questions :)

Soundgas

Apr 29, 2025 on Shopify

Mack was super helpful, knowledgeable and courteous when I reached out for assistance with the app today. He resolved my issue in no time. Thanks

Koi Direct

Apr 28, 2025 on Shopify

Up and beyond helpful

Sydney Roosters Foundation Shop

Apr 13, 2025 on Shopify

Tansy was very helpful with alll my requests. Thank you!!

Approved Textiles

Apr 08, 2025 on Shopify

Amazing customer service!

Tech Tread

Apr 08, 2025 on Shopify

VINOSAS

Apr 07, 2025 on Shopify

This app works great and the support is A+++!! For each problem they have a solution and they will fix it very fast. I'm very happy with this app! Thank you!

AJ Sports

Apr 02, 2025 on Shopify

Helpful and Quick

Abigail Goodman Scarf Boutique

Mar 28, 2025 on Shopify

great app and the support is even better! thanks Sam!

Hall of Fame Collection

Mar 24, 2025 on Shopify

Auction Today is an amazing platform! Their customer support is top-notch—quick, helpful, and super friendly. The site itself is packed with great features that make buying and selling smooth and easy. Highly recommend! Sam, Kets and Mack were all helpful

Hall of Fame Collection

Mar 21, 2025 on Shopify

my man sam was an absolute master at helping me

Extratime

Mar 12, 2025 on Shopify

Very easy to use and very kind Advisors. Thanks Sam!

Goods to your Door

Feb 23, 2025 on Shopify

I am still in the early stages of using the app but when I ran into a technical issue. Sam from live chat walked me through it and helped immensely. I have a lot of faith in using this app going forward!

Cornbred Corals

Feb 20, 2025 on Shopify

I did a live chat with Tansy and she helped me figure out how to use the app to best suit our needs. She was very responsive and knowledgable. Thank you Tansy!

Infinity Forge

Feb 19, 2025 on Shopify

Fast response and great support!

Passionflix

Feb 03, 2025 on Shopify

We had some issues making our auction live at first but their customer service is pretty fast. They have been able to help us get exactly what we wanted from our auctions. Overall, great app and we will use it again.

S.I. Originals

Feb 03, 2025 on Shopify

Does what is has to do, some issues with the widget showing up, but support was quick to help and fix it.