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Customer reviews: Auction Today

Develop by Shopify
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Reviews (241)

Overall rating
4.9

What Merchants Think

The general feedback from merchants using the "Auction Today" app highlights a largely positive experience. Users appreciate the app's functionality and the support team, with many reviewers mentioning the efficient and patient customer service, particularly from team members like Sam and Shakil. Despite a few challenges with initial setup and some feature limitations, the app is well-received for its capability to facilitate auctions on Shopify with ease.

Key Strengths

  • Excellent and responsive customer service, especially mentioned are Sam and Shakil.
  • User-friendly interface that is easy to install and use.
  • Ability to customize auctions and flexibility to meet specific business needs.
  • Quick setup and efficient problem resolution by the support team.
  • Detailed support, including assistance with technical issues and feature implementations.

Common Concerns

  • Some features are still under development, leading to occasional bugs.
  • Reports of confusion among customers regarding bidding processes and auction increments.
  • Issues with automatic bidding not functioning as expected.
  • Concerns about the need for more automatic and basic features in lower subscription plans.
  • A few mentions of customer support being unresponsive at times.

Final Thoughts

"Auction Today" is a highly regarded app for running auctions on Shopify, praised mainly for its exceptional customer support and user-friendly design. While there are areas needing improvement, particularly in feature execution and support responsiveness, the overall positive reviews suggest that with continual development and support enhancements, "Auction Today" will continue to be a valuable tool for e-commerce merchants seeking robust auction functionality.

Loja da In-Libris

Dec 10, 2025  on Shopify

Acabei de instalar a app e tenho a dizer que a assistência é fantástica e eficaz. Muito bom.

Whitetop Arts

Dec 09, 2025  on Shopify

I just started using the Auction Today app. The customer service is unsurpassed, the best I have ever experienced, period. I am not tech savvy; the support team went above and beyond to assist me with setting up the app and my auction.

JaneAusten.co.uk

Dec 08, 2025  on Shopify

dealt with css customisation quickly

Tnet Shop

Dec 05, 2025  on Shopify

extremely patient and helpful with resolving my issue

Haleh Mashian

Nov 28, 2025  on Shopify

Sam was very prompt and helped me out immediately. Solved the issue so fast too. Very accommodating and patient. Super kind and always willing to help. This is actually the second time I was helped by Sam and the first time I was frustrated and annoyed but Sam kept composure and made sure to help me out despite my obvious irritation. Thank you for everything :)

The Coral Cartel

Nov 26, 2025  on Shopify

The application is really feature rich and pretty intuitive. There are quite a few support articles to provide that extra little bit of help. Their support is highly responsive. I received a ton of help and fantastic service from one of their technicians Sam. Great app. Great support.

Left Coast Bonsai

Nov 23, 2025  on Shopify

I had a concern about my auction and needed a custom configuration. Tansy was able to help me quickly and professionally. Thank you so much.

Parker Thatch

Nov 21, 2025  on Shopify

We needed to get an auction up right away. We picked this app in part because the reviews said the customer service was outstanding. We got stuck setting it up, and then we went to this customer support chat. Tansy helped us and saved the day. We were able to launch an auction in 10 minutes ahead of our YouTube live session. Very happy!

Curiosities from the 5th Corner

Nov 21, 2025  on Shopify

sam was very helpful in setting the auction up for me.

NEW PRESS VINYL

Nov 21, 2025  on Shopify

Great functionality. Truly responsive and adaptive team as well!

Hadley Pottery

Nov 20, 2025  on Shopify

great help!

The Swedish-American Chamber of Commerce, New York

Nov 18, 2025  on Shopify

Sam was of great help!

The Local: Wine & Beer

Nov 17, 2025  on Shopify

Awesome support!

James Voce

Nov 13, 2025  on Shopify

Amazing support. Sam sorted everything on my new install for me so quickly.

The Welsh Gift Shop

Nov 10, 2025  on Shopify

Incredible service - so fast and friendly. Sam understood the problem I had right away and was able to fix it very quickly. Then they went above and beyond and made my auction look very professional on my collection page. I'm ever so grateful - thanks again Sam!

IRMO.JP

Nov 05, 2025  on Shopify

Thanks to the very attentive support, I was able to install it without any problems. The development team seems to be working on updates, so I'm looking forward to future improvements. This is a recommended auction app.

openbox.ca

Nov 03, 2025  on Shopify

Great shopify app for auction/bidding.

Long Island Liquidation

Oct 28, 2025  on Shopify

Always fantastic and fast customer service. Solid auction app, simple to use.

AlpineOntario

Oct 21, 2025  on Shopify

Incredible. Helped me diagnose my issues, used custom videos to explain and ensured I was up and running!

John Calvin Fundraising

Oct 11, 2025  on Shopify

The customer support was very quick and efficient when I faced an issue.

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