Reviews: Attentive: SMS + MMS Marketing

Customer reviews: Attentive: SMS + MMS Marketing

Reviews (52)

Overall rating

4.2

5

21
4
3
2

1
1

4

What Merchants Think

The overall feedback from merchants using "Attentive: SMS + MMS Marketing" is largely positive. Users appreciate the platform's ease of use, robust features, and the valuable customer support they receive, which has significantly boosted engagement and sales. However, there are some concerns raised about issues with cancellation and billing transparency.

Key Strengths

User-friendly interface and seamless integration, especially with e-commerce platforms like Shopify.
Strong customer support, particularly the White Glove Service, which is praised frequently.
Powerful customization and automation capabilities, enhancing personalization and campaign efficiency.
Excellent data-driven insights allowing optimization of marketing strategies.
Effective for increasing engagement, retention, and ROI through targeted messaging.

Common Concerns

Difficulty and delays in processing account cancellation requests.
Lack of billing transparency and clarity regarding account costs.
Claims of being misled about services such as the promised White Glove Service.
Limited integration capabilities with certain platforms like Shopify Markets which can hinder specific operations.

Final Thoughts

"Attentive: SMS + MMS Marketing" is generally well-received and is a trusted partner in the SMS marketing realm, especially praised for its user-friendly nature and outstanding customer service. Despite some issues regarding cancellation processes and billing clarity, it remains a preferred choice for many businesses looking to enhance their SMS marketing strategies efficiently.

Beyond Polish

Feb 05, 2024 on Shopify

Our experience with Attentive has been highly positive. The team we work with is consistently helpful, insightful, and a pleasure to collaborate with. White glove is quick and easy to contact if we have questions. The user interface is user-friendly, and the company regularly introduces new product releases. We would highly recommend Attentive.

BonLook

Jan 30, 2024 on Shopify

We've been using Attentive for a few years. Their Shopify integration is easy and seamless. We can also always count on their White Glove support to help us if we have any questions or need help.

Naked Nutrition

Jan 22, 2024 on Shopify

We are an established brand and made the switch to Attentive over a year ago. Their onboarding team was organized and our reps (currently Marc) really add value to our SMS marketing. We've never had an issue with the platform and even the AI recommendations for text campaigns provide very good examples that we often use over our own planned copy.

Love Olive Co

Jan 19, 2024 on Shopify

Attentive has been a great partner to work with. They have helped our text program go from very slow and minimal, to a program that really does reach our customers and send them relevant texts. Their integration team was great to work with, and their continued support and partners have helped us many times. If you are looking for a partner to help with your text program then Attentive will be a great partner. Thank you!

Custom Gold Grillz

Jan 19, 2024 on Shopify

We've used Attentive for 3.5 years now, and they have continuously impressed us each year with their innovations in the SMS/email space. Their support team is top-notch and will make setup a breeze. Can't recommend them enough!

MOSH

Jan 16, 2024 on Shopify

Attentive is a terrific SMS marketing provider. Their white glove service is unmatched and has been critical for my lean marketing team. They are an internal part of our marketing communications and their employees have all been amazing to work with. They do a great job at providing you with helpful resources and tools!