Reviews: Attentive: SMS + MMS Marketing

Customer reviews: Attentive: SMS + MMS Marketing

Reviews (52)

Overall rating

4.2

5

21
4
3
2

1
1

4

What Merchants Think

The overall feedback from merchants using "Attentive: SMS + MMS Marketing" is largely positive. Users appreciate the platform's ease of use, robust features, and the valuable customer support they receive, which has significantly boosted engagement and sales. However, there are some concerns raised about issues with cancellation and billing transparency.

Key Strengths

User-friendly interface and seamless integration, especially with e-commerce platforms like Shopify.
Strong customer support, particularly the White Glove Service, which is praised frequently.
Powerful customization and automation capabilities, enhancing personalization and campaign efficiency.
Excellent data-driven insights allowing optimization of marketing strategies.
Effective for increasing engagement, retention, and ROI through targeted messaging.

Common Concerns

Difficulty and delays in processing account cancellation requests.
Lack of billing transparency and clarity regarding account costs.
Claims of being misled about services such as the promised White Glove Service.
Limited integration capabilities with certain platforms like Shopify Markets which can hinder specific operations.

Final Thoughts

"Attentive: SMS + MMS Marketing" is generally well-received and is a trusted partner in the SMS marketing realm, especially praised for its user-friendly nature and outstanding customer service. Despite some issues regarding cancellation processes and billing clarity, it remains a preferred choice for many businesses looking to enhance their SMS marketing strategies efficiently.

My Girl in LA

Oct 07, 2024 on Shopify

BEWARE: My repeated requests for cancellation have gone either challenged or ignored for almost a year. Now, after my third request, I “haven’t given proper notice”. The thoughtless response is very frustrating. It appears that either no effort was put forth to look into my repeated requests to cancel my account OR their practices are predatory and shady. Either way, it’s unacceptable and I highly encourage you to choose Klaviyo, PostScripts or any other company that doesn’t require a contract or a meeting for every simple request.

Hipchik

Jul 24, 2024 on Shopify

"I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this." Same thing happened to me. Noone is ever in the same position . Employees keep leaving. I was also was told to sign 3 years and I neber sign more than one and I was promised by Christine that if I had any issues she would let me out of the contract. Also they suggest the texts to help you and when I did that my bill was $2500 a month when my bill was supposed to be under $500. Shame because th app is easy to use. BUT ZERO customer service and they dont provide what they offer

My Nature Book Adventures

Apr 24, 2024 on Shopify

I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this.

GRIP6

Apr 05, 2024 on Shopify

They deal terribly when you decide to go. They didn't release our list on time and porting the number takes weeks (unnecessarily). Their prices are higher than everyone else with almost no advantage (we didn't see any increase in numbers, etc). We've tried Emotive and Postscript as well, and I'd rate Attentive as the worst.