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Customer reviews: BookX— Appointment Booking App

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Reviews (293)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Hunter Candles

Sep 02, 2024  on Shopify

great service!

Grand Prix Dance

Aug 27, 2024  on Shopify

Brilliant support from Febin, who've helped us bring a better UX for our website and customers.

Daisy Magazine India

Aug 27, 2024  on Shopify

Exactly what we needed ... This is a gem of an application if you are adding a rental service in your store .. Furthermore , the customer service is sooo good..The agent Siddharth helped me whenever i needed solutions. Thumbs up!!

DOO.NAIL

Aug 27, 2024  on Shopify

Rahul is really helpful and resolved my problems with the scheduling button really fast. Would recommend anyone who wants to integrate a booking system into their website.

Manuel Gallardo

Aug 25, 2024  on Shopify

I have been using Bookeasy for 1 week, but the technical support has been wonderful. I was looking for an app that would allow me to use line item properties alongside bookings and this one has been everything I dreamed of. Shoutout to Rahul and Kavishan for being my best store collaborators.

Pink Cosmetics

Aug 25, 2024  on Shopify

This app has changed my life, so simple and I just get consultations booked effotlessly, I just check my diary the night before and its all done - Siva, was a great help, I needed to check that my google calender was auto pulling my appointment through and he was super efficient.

Health and Wealth Society

Aug 23, 2024  on Shopify

Very Helpful

Amouret Fine Jewelry

Aug 19, 2024  on Shopify

Sudhan was awesome helping me customize the app. Very quickly resolved the issues right on a zoom call!

Social Tours Cape Town

Aug 14, 2024  on Shopify

Fantastic service from a great team, timely help and they're super friendly and experts!!

Govinda Dean

Aug 13, 2024  on Shopify

Very easy to use and customer support excellent

Oopsy Daisy Sweets

Aug 11, 2024  on Shopify

I was looking for a calendar app that would work seamlessly with my website and be user-friendly. This app fits all the requirements and the customer service is amazing too! You will be satisfied with this app.

Stacks

Aug 11, 2024  on Shopify

Sudhan is a Whizzard

Sercy+Co

Aug 09, 2024  on Shopify

Siva thank you so much for your help!

Beachcombers Henna Supply

Aug 07, 2024  on Shopify

Great app. Intuitive. The service is very good. I had a couple of issues (my end) and they quickly and easily helped me solve them.

Bonsai-En

Aug 06, 2024  on Shopify

We have this app on 2 of our stores at the moment and it seems to be working well for what we need. Anytime i have needed assistance it has been quick and painless. i look forward to seeing more features added in the future such as automatic timezone conversions.

Lisha 里山 Vintage

Aug 01, 2024  on Shopify

had an issue with the page, after contacting the team, my problem was solved immediately

Poppy & Someday

Jul 30, 2024  on Shopify

I have been using Bookeasy for 6 months to manager appointments for a spa and service based boutique that uses Shopify for e-commerce and product management. I recently had an issue with a double booking and Sudhan was very helpful in finding a solution. I really appreciate that you can book time to chat live with a representative to help you with Bookeasy.

Apicem Media Marketing

Jul 25, 2024  on Shopify

Fabin was a fantastic help and was able to explain everything accordingly and do as I asked for our website. I will continue to use this app due to the amazing support.

Border Spirits & Botanicals

Jul 24, 2024  on Shopify

I am very new to websites and have had a few questions that have been quickly and easily solved. Febin has been a massive help, the 'live chat' is such a useful tool, thank you

maisonm3re

Jul 22, 2024  on Shopify

The helpers were real kind and helpful, i recommand it

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