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Customer reviews: BookX— Appointment Booking App

Develop by Logbase

Reviews (294)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

My Store

Nov 14, 2024  on Shopify

Janani was an excellent provider helping me figure out everything in quick time. She got me sorted in ten minutes sweetly. With her help, my Bookeasy setup is up and running flawlessly, and I am pretty confident with managing my bookings. Janani provided exemplary customer service; certainly a five-star rating from me. Highly recommend!

Major Kee's Collection

Nov 14, 2024  on Shopify

Got on a call with Sudhan Ravi to assist with setup for the Bookeasy application. Sudhan was super helpful and knowledgable of how to resolve my issue. I was able to get it resolved in a timely manner and also, was able to setup my appointments. Thank you for you help! I really appreciate it and look forward to using the app!

Ira Light

Nov 06, 2024  on Shopify

I love this Shopify tool! BookEasy has been a huge help for my business, seamlessly managing all my bookings. The customer service is exceptional—always so responsive and willing to help with adjustments and improvements to my settings. Special thanks to Rahul for his dedication and support! This app is super useful, and I couldn’t recommend it more. Thank you, BookEasy team!

Where Angels Whisper

Nov 05, 2024  on Shopify

The customer service experience was excellent when I asked about integration with Zoom. Very helpful and professional. Thank you.

Safetyonboard.ae

Nov 05, 2024  on Shopify

amazing service from rahul. very quick service and very helpful.

Art Of Mind and Body Flow

Nov 04, 2024  on Shopify

I was assisted today by Rahul and Vindhuja from Logbase, they showed me the fantastic feature of this booking system, they were super helpful and I will recommend both the App and the customer service. Andreina

Freya Lifestyle

Nov 04, 2024  on Shopify

Annie was great, she was very quick at helping me resolve my issue. Fantastic service!

קלרשת

Nov 03, 2024  on Shopify

Never seen a great app like this. And really great service!

Fourmis.bio

Nov 01, 2024  on Shopify

Great work with Febin ! He helped me to set up the app and it-s now working all perfectly. Many thanks !

Auswandern Beratung

Nov 01, 2024  on Shopify

Easy to use and setup, and quick responses from developers in case one has questions.

The Centre Rogue Valley

Oct 28, 2024  on Shopify

Great set up and support. Easy to use and Rahul was very helpful.

Laurent Gerbaud Chocolatier

Oct 28, 2024  on Shopify

Super quick to get a zoom appointment and Febin was really helpful for my request. Thank you!

Joey's Speedshop

Oct 23, 2024  on Shopify

Rahul was very helpful, sorted my issue out no problem.. top man!!

CoinMaison

Oct 20, 2024  on Shopify

Amazing app and customer service is out of this world!!!

My Store

Oct 20, 2024  on Shopify

Scheduled a zoom appointment for some additional help and the customer service was amazing. Annie was helping me out today and they were very kind and helpful. I was also new to the app and they guided me through a lot of the features bookeasy has to offer. They saved me a lot of time explaining everything in a short call session.

Fiesta Services

Oct 17, 2024  on Shopify

I Had opportunity to connect with Rahul with book easy. He had been very polite, patient and understood my problem well. his guidance was to point and of great help. I look forward for long term collaboration with the app and team. thanks.

Laurent Gerbaud Chocolatier

Oct 09, 2024  on Shopify

Super quick to get a zoom appointment and Annie was really helpful for my request. Thank you!

Civil Stoneware

Oct 08, 2024  on Shopify

Kavishan was very helpful! great App.

WFSF

Oct 08, 2024  on Shopify

Febin & Sudhan was extremely helpful in helping me set up my shop! A+++

UnMoniteurCool

Oct 07, 2024  on Shopify

Thanks Veena for help and you are the best !!

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