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Customer reviews: Appointment Booking — Bookeasy

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Reviews (309)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Earth & Pure

Jul 04, 2024  on Shopify

Very good customer service! Highly recommend.

Robert & Sons Optical

Jun 30, 2024  on Shopify

Support was super quick and effective! I highly recommend.

Happy Art Studio

Jun 30, 2024  on Shopify

I love this app! It is easy to use and whenever I get stuck I can talk to a real person! Sudan was extremely helpful and solved my issue in 2 minutes. I love that we can make course schedules and multi day appointments!

iElder.Asia

Jun 28, 2024  on Shopify

I want to extend my heartfelt thanks to Rahul for his prompt and efficient assistance in editing the format to my exact specifications. His help was invaluable and truly appreciated. The app itself is superb and has proven to be incredibly useful. If you're looking for an app to manage event appointments and other similar needs, I highly recommend it. One of the standout features of the app is its excellent customer service. The team at Hulks is highly knowledgeable and responsive, ensuring that any issues are swiftly resolved. For instance, I recently encountered a problem with event registration. Thanks to Rahul and the expert team, the issue was quickly addressed and fixed, allowing me to proceed without any further delays. Overall, my experience with Hulks has been exceptional, and I am confident in recommending it to others who need a reliable and efficient event management solution. Thank you once again, Rahul, for your outstanding support and for making my experience with the app a positive one.

Inari Jewellery

Apr 24, 2024  on Shopify

I have to say, i'm absolutely blown away. Easiest app support process i've engaged with. The app works perfect for what i need, the support team Sudhan was amazingly quick and resolved all the issues i had all in such a short period of time. I have yet to try the app but i'm already loving it! Thank you so much team :)

Bright Scooters

Apr 23, 2024  on Shopify

AMAZING HELP IT COULDNT HAVE BEEN BETTER HELP THANK YOU

Vyral

Apr 23, 2024  on Shopify

Febin assisted me super quick with a zoom call to resolve a question and issue i had. great service

Pantheon Garage

Apr 22, 2024  on Shopify

Super reactive and knowledgeable. Thx for your fast support!

Weath Heritage

Apr 22, 2024  on Shopify

My Store

Apr 20, 2024  on Shopify

they answer quick and show pictures when u need help. the app is easy to do and is a great app in general

Expert Builder Q&A

Apr 18, 2024  on Shopify

So far so good! I was looking for a simple app to add appointment booking to my website so I can have multiple people sign up for a single time for trainings and Q&A sessions. This works great for where I'm at right now. Had a couple layout issues and a technical issue with my site, but Bookeasy support was great and helped me out quickly.

Drip or Drown Luxury Auto Detail

Apr 18, 2024  on Shopify

Bookeasy has the best customer service when it comes to live chats and if you don't understand something, you can book a Zoom meeting to better understand and they help you on the Zoom call to fix any issue you have. Sudhan helped me with my issue on my website regarding adding a booking button onto the site because I had a buy now pop up and he helped me understand how to do it and how to add it to my different products I highly recommend using this because I've had nothing but good customer service since installing it and the best part is You are always talking to a human instead of an AI like some of their competitors

Favourites Store

Apr 16, 2024  on Shopify

Fast and very helpful support!

KMJDUA

Apr 15, 2024  on Shopify

When there are problems with product use, customer service will respond promptly and actively

Roderer Shoe Center

Apr 11, 2024  on Shopify

Very helpful and does what I need it to do :)

Roses 1,2,3, Facial, Hair Spa

Apr 10, 2024  on Shopify

Excellent! The app is free and the customer service is exceptional with very quick responses. Thank you :)

Healing Hands Oasis

Apr 10, 2024  on Shopify

Rahul & Febin were very helpful in showing me how to successfully navigate the app for my business needs. I love how simple yet dynamic this app is.

Occultedge( Support Parters of Orion edutech India)

Apr 08, 2024  on Shopify

Rahul is a very good service specialist . God bless him . wonderful app !!

Good For The Soul Holistics

Apr 08, 2024  on Shopify

Febin was very help. He explained perfectly. He went slowly at my own pace. Offered a lot of further help after the call. Sign posted me to the help links

Kallisto

Apr 05, 2024  on Shopify

Great customer service and easy to use

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