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Customer reviews: BookX— Appointment Booking App

Develop by Logbase

Reviews (341)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

UnMoniteurCool

Oct 07, 2024  on Shopify

Thanks Veena for help and you are the best !!

Activity Kidz

Oct 04, 2024  on Shopify

I have been using this app for my store which almost functions like a services market place with 100s of different appointments. Despite the load and complexity, Bookeasy works like a charm! This is a simple yet amazing product. The whole team is also open to feedback and helps out if a new feature is required. All the best to Team Bookeasy.

【デモ】shigetaparis.jp-dev

Oct 01, 2024  on Shopify

Rahul, thank you for your help. I could set up perfectly. And it was really easy to ask help to help team

PizzaioloADomicilio®

Sep 29, 2024  on Shopify

Febin was very kind with the service, in 5 minutes he solved all my problems

WFSF

Sep 26, 2024  on Shopify

Febin was extremely helpful in helping me set up my shop! A+++

Kelle Rhiddo

Sep 26, 2024  on Shopify

Very user friendly and easy to navigate! I needed to check that my google calender was auto pulling my appointment through and he was super efficient.

Qustuna Nyande

Sep 26, 2024  on Shopify

Great app, user friendly and very responsive customer help!

Pilates & Beyond With Zaineb ali co

Sep 25, 2024  on Shopify

Rahul has given me a best support and assist for the bookeasy plugin.

Northcote Pottery Supplies

Sep 23, 2024  on Shopify

I got some issues with the app & had to schedule a consultation. Rahul was very helpful with helping me navigating & fixing the issues. The app is relatively easy to use and effective for my store.

新しい沖縄の観光

Sep 22, 2024  on Shopify

The operator supported me very kindly and I could solve the issue immediately.

Ben's Auto Decor

Sep 19, 2024  on Shopify

Customer service was quick to respond and extremely helpful

Archimede Insegna

Sep 19, 2024  on Shopify

Fabin was very professional and answered all the questions clearly. Excellent assistance.

ESIHA

Sep 18, 2024  on Shopify

I had a very specific request and reached out via chat to see if my booking feature could be embedded on a page rather than linked to a block on the landing page. Annie was able to help create what I was looking for making it convenient for me to share with only those that need the link to the page. Annie was so easy to work with and very thorough in understanding my vision and what our needs are as a non-profit Youth Hockey League. Very quick to respond and make things happen. The app is pretty easy and straight forward to use as well. Another PLUS!

Golf Park Hobart

Sep 18, 2024  on Shopify

Rahul was very helpful with my request and provided a very quick solution

Kaffeerösterei Lapuzia

Sep 17, 2024  on Shopify

Tolle App, guter Support. Die haben sofort reagiert und mir umgehend geholfen. Die App macht genau das was ich brauche. Empfehlung!

EVBits

Sep 15, 2024  on Shopify

This is a great app. Support are very quick and helpful

新しい沖縄の観光

Sep 15, 2024  on Shopify

Customer service operator helped me very quickly.

Traffic Control Licences

Sep 11, 2024  on Shopify

Annie was wonderful to deal with. I installed the app pretty seamlessly, though there were a few customisations that i wanted to take place on the store. After a call with Annie, she quickly opened a ticket for the tech team to action my requests and edit the booking flow to be as per my request. Really appreciate the effort the team went to :)

Relentless Fitness Gym PH

Sep 03, 2024  on Shopify

Thanks for the quick response and good customer service!

Hunter Candles

Sep 02, 2024  on Shopify

great service!

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