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Customer reviews: BookX— Appointment Booking App

Develop by Shopify

Reviews (419)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Wheely Pop

Nov 03, 2025  on Shopify

Great free plan and helpful staff. @nithish went over my service with great detail and helped me launch easy-to-use booking flows.

BRIDGE

Nov 03, 2025  on Shopify

Great easy to use app and good customer service. I tried a lot of different apps but this is the best because it allows you to just have a consultation without a fee or Shopify product.

WZRD TCG

Oct 29, 2025  on Shopify

Great support service from Nitish, highly recommend this app.

Kultivated Beauty

Oct 28, 2025  on Shopify

PRESSIE

Oct 27, 2025  on Shopify

Pragatheesh was super helpful with setup. I have just started using the app but so far so good!

Floria Teas

Oct 27, 2025  on Shopify

Pragatheesh as amazing. He went above and beyond to help me set up and troubleshoot. Thank you

Au Coeur du Manege - Sellerie

Oct 24, 2025  on Shopify

great and helpfull , thank you Nithish Kumar

H3CKE - Makerspace Rosenheim

Oct 23, 2025  on Shopify

I just installed this App 1 hour ago to create an easier process for our workshops. Since we are actually selling workshops as "products" on Shopify, I was searching for a better solution for myself, my colleagues and most importantly for my customers. I've read all the positive ratings and decided to give it a try... AND I'M SHOCKED! By mistake I did click on the "Get started with support"-button and I do not regret it. Pragatheesh (Support) was instantly there to help me. He did an amazing job, so that I could instantly run my first product via BookX! So happy now! Whoever is looking to upgrade his/her Shopify for bookable services, I can recommend you BookX by 1000%. Everything is working instantly, they have a great handbook and the support is just overwhelming. :)))

Wanderers Sport in the Community

Oct 23, 2025  on Shopify

Great guys and very fast support when something goes wrong.

My Store

Oct 23, 2025  on Shopify

Durkesh Kumar was very helpful and now the app is working perfectly, thank you again. Ben

Reserve and Root

Oct 22, 2025  on Shopify

wonderful

Inglass Nails

Oct 22, 2025  on Shopify

The Burleigh Cafe

Oct 17, 2025  on Shopify

This app is very good, very easy to use and customer support is fantastic they respond in few minutes I spoke to Dhina today he is very helpful. He helped me to setup this app. Thank you so much.

gs4k

Oct 16, 2025  on Shopify

Ich hab nach einer App gesucht, die keine Produktbezogenen Terminbuchungen macht, sondern einfach normale Beratungstermine. Das Setup war leicht verständlich und es funktioniert toll. Ein ganz großer Pluspunkt geht an den Kundensupport. Kavishan hat mir sofort geantwortet, ist mit mir alle offenen Punkte durchgegangen und hat mir überall weitergeholfen und alles umgesetzt. Das nenn ich Service! Vielen Dank!

Tekton LA

Oct 13, 2025  on Shopify

Ask for Kavishan he will take good care of you to launch properly

Astra Auto Detailing

Oct 10, 2025  on Shopify

Great app and easy to use with lots of futures which gave my website a great and easy booking system. Sudhan Ravi is one of the a super knowledgeable and helpful tech!

I'J Effect

Oct 08, 2025  on Shopify

I’m really impressed with the customer service. My problem was understood right away and solved efficiently. The staff were friendly, patient, and very helpful. This is how customer support should be!

Magga

Oct 06, 2025  on Shopify

Great support to customise the form and navigate through options.

26 INCHI

Oct 06, 2025  on Shopify

I received support from Nithish and my issue was resolved perfectly. Thanks!

SunShyne Express

Oct 06, 2025  on Shopify

Tonight, I was able to work with a wonderful and very knowledgeable gentleman by the name of Nithish. He walked me through the process of updating my plan. He also helped me with the settings so that I would have a better understanding of each feature and how it works for my customers and for myself. I truly appreciate the fact that your services are available so late at night for me. This is wonderful for entrepreneurs that work very odd hours in the day. Overall a very pleasant and painless experience.

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