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Customer reviews: BookX— Appointment Booking App

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Reviews (293)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Blomens Online

Jan 28, 2025  on Shopify

Good and fast customer support (today with Rahul). I really like the app. Not everything is self-explanatory. But with the support team I always find a good way to solve the issues. By the way: we you use it for a rental business.

Poème

Jan 27, 2025  on Shopify

Febin has been very helpful and patient in helping me solve my problems with the application. Professional

Parguera Charter's

Jan 23, 2025  on Shopify

Excellent Service!

21stCenturyMarketing

Jan 23, 2025  on Shopify

Thanks Rahul for solving 90% of my troubles in just one call and looking forward to the next for the remaining 10% :-)!

Flip & Find

Jan 23, 2025  on Shopify

I have been searching for an app to accommodate my store's needs for a year. I found this app suggested on Reddit and it is absolutely perfect!! Everything is super customizable and easy to use. Febin, on the support team, was able to help me create a new product template that hides the "Add to Cart" button so that my customers are able to book the in-person services I offer. I also love that you are able to integrate Google calendar to easily view all of your bookings. I would highly recommend this app if your customers need to schedule appointments with your business.

eukari

Jan 21, 2025  on Shopify

App is not the easiest to set up, but customer support is great - really appreciate Sudhan Ravi's help.

Master Your Mahjong

Jan 20, 2025  on Shopify

I installed the app and needed help with a feature. The team was super quick and responsive in taking care of my request. I haven't yet used the app for bookings as I'm setting up my store, but so far so good!

Bangkok Darkroom Equipment Co.

Jan 18, 2025  on Shopify

The customer service is really great! One of the agents, Fabin responded promptly and helped us debugging the sections that we encountered errors right away.

zadbajopompe.pl

Jan 08, 2025  on Shopify

Febin help me so much. Thank you for your help!

Bord aan Tafel

Jan 08, 2025  on Shopify

Ze zijn erg vriendelijk en snel met helpen

Insideya Golf

Jan 07, 2025  on Shopify

App is easy to navigate and use. Super helpful and fast support team.

Lil Shop of Light & Love

Dec 30, 2024  on Shopify

This app is amazing, so easy, and the team is so responsive! I keep thinking it's too good to be true, but I think finding it was just good karma! Thank you BookEasy team!! :)

Shique Hair & Beauty

Dec 15, 2024  on Shopify

Rahul was very professional and provided me with a quick solution to my question about creating appointments. This was very helpful. Thank you!

Hair & Soul Wellness Hub

Dec 10, 2024  on Shopify

I wanted to take a moment to share my positive experience. It’s user-friendly and has made my tasks much easier! I also want to thank Annie for the exceptional service. She was attentive, professional, and truly went above and beyond to ensure everything was set up perfectly. Her support made the entire process seamless.

Virtual Heroes HQ

Dec 09, 2024  on Shopify

Easy to use and good customer service from ANNIE

Hope Bike Rental

Dec 02, 2024  on Shopify

Wonderful app and support from Rahul. Must have in Shopify.

CHOE

Nov 26, 2024  on Shopify

Amazing service!!!! So many options!

Flawless Beauty NY

Nov 20, 2024  on Shopify

Support is fast via chat. They really help on the backend.

Geneviève's

Nov 19, 2024  on Shopify

Sudhan ravi was absolutely amazing!!!! He is an incredible problem solver, patient, and very attentive to details. Will work with them again in the future.

E-Motion Tracks

Nov 19, 2024  on Shopify

Perfect support, it took 2 minutes and i got a support with all the solutions! Great company

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