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Customer reviews: BookX— Appointment Booking App

Develop by Shopify

Reviews (419)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Pantheon Garage

Apr 22, 2024  on Shopify

Super reactive and knowledgeable. Thx for your fast support!

Weath Heritage

Apr 22, 2024  on Shopify

My Store

Apr 20, 2024  on Shopify

they answer quick and show pictures when u need help. the app is easy to do and is a great app in general

Expert Builder Q&A

Apr 18, 2024  on Shopify

So far so good! I was looking for a simple app to add appointment booking to my website so I can have multiple people sign up for a single time for trainings and Q&A sessions. This works great for where I'm at right now. Had a couple layout issues and a technical issue with my site, but Bookeasy support was great and helped me out quickly.

Drip or Drown Luxury Auto Detail

Apr 18, 2024  on Shopify

Bookeasy has the best customer service when it comes to live chats and if you don't understand something, you can book a Zoom meeting to better understand and they help you on the Zoom call to fix any issue you have. Sudhan helped me with my issue on my website regarding adding a booking button onto the site because I had a buy now pop up and he helped me understand how to do it and how to add it to my different products I highly recommend using this because I've had nothing but good customer service since installing it and the best part is You are always talking to a human instead of an AI like some of their competitors

Favourites Store

Apr 16, 2024  on Shopify

Fast and very helpful support!

KMJDUA

Apr 15, 2024  on Shopify

When there are problems with product use, customer service will respond promptly and actively

Roderer Shoe Center

Apr 11, 2024  on Shopify

Very helpful and does what I need it to do :)

Roses 1,2,3, Facial, Hair Spa

Apr 10, 2024  on Shopify

Excellent! The app is free and the customer service is exceptional with very quick responses. Thank you :)

Healing Hands Oasis

Apr 10, 2024  on Shopify

Rahul & Febin were very helpful in showing me how to successfully navigate the app for my business needs. I love how simple yet dynamic this app is.

Occultedge( Support Parters of Orion edutech India)

Apr 08, 2024  on Shopify

Rahul is a very good service specialist . God bless him . wonderful app !!

Good For The Soul Holistics

Apr 08, 2024  on Shopify

Febin was very help. He explained perfectly. He went slowly at my own pace. Offered a lot of further help after the call. Sign posted me to the help links

Kallisto

Apr 05, 2024  on Shopify

Great customer service and easy to use

spiritualoracle

Apr 04, 2024  on Shopify

I recently had the opportunity to use the Bookeasy app on my Shopify store. The app is an exceptional tool that seamlessly combines the functionalities of Calendly and Google Forms. It auto-generates Google Meet links, which are sent both to me and my clients, making virtual appointments hassle-free. Moreover, the app brilliantly organizes all the form data on an easily accessible dashboard. If needed, I can export all the data, which is a feature that adds tremendous value to my business operations. A special mention must be made of Kavishan, who provided outstanding assistance during my interaction with him. Also, this brilliant app is available absolutely free! Thank you to the creators of Bookeasy!

Lotjez

Apr 04, 2024  on Shopify

Nice help from Rahul for the setup in Shopify! Aangenaam en snel geholpen!. Thanks

AWS TradeShop

Apr 04, 2024  on Shopify

Straight forward scheduling and quite functional. Very helpful support staff!

Taos Wools Festival

Apr 02, 2024  on Shopify

The support person- Kavishan, was extremely helpful! I highly reccommend a Zoom chat with him if you have a questions and need help.

Psychi

Apr 02, 2024  on Shopify

This is a great app. Rahul was excellent in helping me set everything up.

HABITS Tarot

Apr 01, 2024  on Shopify

Siva was such a big help! I asked for assistance barely knew how to explain and he knew how help get me moving forward. I really appreciate him. He was there in seconds after I submitted my question to chat. Again, thank you! I really do like this service and the customer care made it even better.

CGA Coaching

Mar 31, 2024  on Shopify

Great app, allowed me to setup functionality for multi-day bookings for a football camp (so hard to find something that worked) The customer service team are also INCREDIBLE, have been able to solve every request I asked (Janani - thank you)

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