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Customer reviews: BookX— Appointment Booking App

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Reviews (341)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

Melanin Minds

May 02, 2025  on Shopify

Febin was really helpful with setting up my appointment booking and making sure that everything was working correctly, answering all queries and following instructions on what I want to achieve. This is coming off the back of the online chat where I was told that I could create a booking system. Thank you Febin for your assistance on the zoom call.

VISIONMOOD

Apr 28, 2025  on Shopify

This app works perfectly for managing appointments! The support team is excellent — Siddharth, in particular, has been incredibly helpful and made sure all our appointment requirements were met flawlessly. Highly recommend!

My Store

Apr 20, 2025  on Shopify

Dhina did an excellent job guiding me through the BookEasy app. I'm thankful for Dhina's patience, knowledge, efficacy, and help.

Sage Valley Pottery

Apr 17, 2025  on Shopify

Sudhan Ravi helped me today with setting up our pottery workshop appointments. He was very patient as we walked through setup and went over settings. I'm hoping I can get it all to work well with our needs more efficiently. We've got a customized theme so hopefully all will work well together. Really appreciate the help and kindness from him! -Stephanie

Gazelle Activewear

Apr 17, 2025  on Shopify

Easy to use and works wonderfully. I had some problem with the alignment of the button and their customer service/tech support team were super helpful and got the problem fixed immediately. Highly recommended!

Be Vibrant

Apr 14, 2025  on Shopify

I love this app. Unlike most apps these days, is very well designed from the ground up to be highly configurable and not just push you through a singular process. At first I thought getting all the functionality I need was too good to be true for a free app. I had tried so many paid booking apps on free trial and they just didn't provide certain key requirements. I had an issue getting add to cart working fully and the support team responded very quickly and helpfully. You can even schedule a zoom call with them, but I didn't need to! I could not recommend more - especially for a freebie!! A wonderful addition to Shopify marketplace.

Made to Measure Wooden Gates

Apr 08, 2025  on Shopify

Nidhisi was very helpful, Helped me with 2 apps and has my store running perfectly. Great customer support definitely recommend

My Secure Garden

Apr 01, 2025  on Shopify

I would highly recommend this app and have received excellent customer service and support from Nithish in getting the app set up. The app is simple to use and I am looking forward to using it to help me run my business.

éloène

Mar 24, 2025  on Shopify

Une application très complète qui permet beaucoup de choses. Le chat est très réactif et j'obtiens de l'aide très précieuse à chaque fois. Un pur bonheur ! Merci à Vinduja et Febin de m'avoir aidée à débloquer la situation. Vos êtes mes sauveurs . Franchement n'hésitez pas, cette application vaut le détour !

Agata Karwowska

Mar 21, 2025  on Shopify

Really clean and concise layout, easy to navigate and customise. Very professional and helpful support team, thank you!

Apothe-Queen

Mar 20, 2025  on Shopify

Febin was friendly, knowledgable, and got me what I needed to get back up and running! Thank you, Febin!

Sev7n OutDoors

Mar 19, 2025  on Shopify

Vindu Rahul Did a Great Job, so much help on setting my page up thanks so much

Nautik&Meehr

Mar 18, 2025  on Shopify

Super Mitarbeiter

SYER POWERSPORTS

Mar 14, 2025  on Shopify

Kavishan was very helpful. He explained each step to me and helped with a few cosmetic adjustments for our website. 5 Stars!

M&E Vending Machines

Mar 14, 2025  on Shopify

they are the best and Febin does a great job

Complex CN Shop

Mar 11, 2025  on Shopify

We Herbal | Honest Ayurveda

Mar 11, 2025  on Shopify

Bookeasy is a very good app and easy to install. And also Rahul help us a lot to integrate the theme. Thank you

Holl & Stone

Mar 05, 2025  on Shopify

Rahul was unbelievably helpful -- within minutes he showed me how to set up my appointments and address all of my concerns. One of the most helpful support individuals I have ever worked with - thank you!

The Shropshire Distillery

Mar 05, 2025  on Shopify

great app and great support - always on hand to assist and support any issues you have. offering guidance and advice. they even take on board your views and suggestions for updates and changes . We use this app for booking our experiences . simple and easy to use

Atelier O'Shea

Mar 05, 2025  on Shopify

The app works great, also excellent customer service with Rahul!

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