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Customer reviews: BookX— Appointment Booking App

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Reviews (290)

Overall rating
4.9

What Merchants Think

Merchants generally find "Appointment Booking — Bookeasy" to be a useful and efficient tool for managing bookings and appointments through their e-commerce platforms. Many have praised its functionality and seamless integration with various systems like Google Calendar. The app is noted for being particularly beneficial to businesses that depend on scheduling services. Enthusiastic reviews often highlight exemplary customer service as a significant contributor to their positive experience.

Key Strengths

  • Exceptional customer service with quick responses and effective problem-solving.
  • User-friendly and easy to navigate interface.
  • Customizable features that cater to individual business needs.
  • Seamless integration with Google Calendar and other platforms.
  • Free to use, offering functionalities similar to paid competitors.

Common Concerns

  • Some merchants encountered issues with app stability and critical feature gaps for specific business models.
  • A few users reported challenges in setting up the application due to layout complexities.
  • Lack of live chat support in some instances, leading to delayed issue resolution through email.
  • Negative experiences with harassment after leaving critical reviews were mentioned.

Final Thoughts

Overall, "Appointment Booking — Bookeasy" receives positive feedback for its practical features and stellar customer service, making it a valuable tool for businesses requiring appointment scheduling capabilities. While excellent for many merchants, potential users should be aware of some reported limitations and occasional challenges with setup and support response times. With its broad functionality and free access, it stands as a competitive option in the market.

BMX RACE SUPPLY

May 27, 2025  on Shopify

works great and customer service is very quick and helpful! Thank you!

Mindful Living With Kate

May 22, 2025  on Shopify

So far so good. I had one glitch but I reached out to customer service and it was an easy fix!

Elisto Consulting

May 22, 2025  on Shopify

The app is great, needs a little thinking through, BUT it's really flexible and the live chat support with Jananee was truly excellent! I got it all running the way I needed it within minutes. This has been a huge step forward for our small company and exactly what we needed! :)

Soulalchemy5

May 22, 2025  on Shopify

I am so grateful that i got connected with BookX. It was a great experience with Nithish. He has great skills and so patiently he guided me to set up the booking of my sessions and courses. i am so grateful that i chose BookX, as they have highly skilled people working for them and guiding their clients. thank you so much.

petvesta

May 21, 2025  on Shopify

Good Work by the team , help and assistance is one click away

Felicitations

May 20, 2025  on Shopify

Fantastic app! It’s the first one I’ve used that doesn’t require creating a product, which makes the setup incredibly fast and hassle-free. Everything is intuitive and easy to customise. But what really sets it apart is the technical support — absolutely brilliant! Durkesh was responsive, efficient, and solved my issue in no time. Highly recommend!

GUDTINGZZHAIR

May 19, 2025  on Shopify

AMAZING! I HIGHLY RECOMMEND . ITS VERY EASY TO USE AND VERY CLEAR FUNCTIONED .THANKS TO AGENT THAT HELPED ME LINK APP TO THEME

Deep Ayurveda India

May 16, 2025  on Shopify

Reliable, efficient, and professional Team

the Sentimentalist

May 13, 2025  on Shopify

NOYAFA (HK) TECHNOLOGY CO., LIMITED

May 10, 2025  on Shopify

What I want to achieve is to be able to make an appointment without changing the product's add to cart button, and this software just meets my needs. By the way, I would like to thank team member Febin for his support. He helped solve some of the problems I encountered!

Lucano

May 08, 2025  on Shopify

Easy to set up and very helpful!

Ma diva

May 05, 2025  on Shopify

I'm so grateful with my appointment, Febin helps me with my issue on book easy . He even when all the way to help with my store issue. thank you again Febin.

Ontway

May 05, 2025  on Shopify

They are very patient for dealing with my problems.Especially,Febin. Very quickly solved

Crow Cyclery

May 05, 2025  on Shopify

Annie assisted me and they were very helpful and easy to talk too! Very quick response and very efficient help.

Melanin Minds

May 02, 2025  on Shopify

Febin was really helpful with setting up my appointment booking and making sure that everything was working correctly, answering all queries and following instructions on what I want to achieve. This is coming off the back of the online chat where I was told that I could create a booking system. Thank you Febin for your assistance on the zoom call.

VISIONMOOD

Apr 28, 2025  on Shopify

This app works perfectly for managing appointments! The support team is excellent — Siddharth, in particular, has been incredibly helpful and made sure all our appointment requirements were met flawlessly. Highly recommend!

My Store

Apr 20, 2025  on Shopify

Dhina did an excellent job guiding me through the BookEasy app. I'm thankful for Dhina's patience, knowledge, efficacy, and help.

Sage Valley Pottery

Apr 17, 2025  on Shopify

Sudhan Ravi helped me today with setting up our pottery workshop appointments. He was very patient as we walked through setup and went over settings. I'm hoping I can get it all to work well with our needs more efficiently. We've got a customized theme so hopefully all will work well together. Really appreciate the help and kindness from him! -Stephanie

Gazelle Activewear

Apr 17, 2025  on Shopify

Easy to use and works wonderfully. I had some problem with the alignment of the button and their customer service/tech support team were super helpful and got the problem fixed immediately. Highly recommended!

Be Vibrant

Apr 14, 2025  on Shopify

I love this app. Unlike most apps these days, is very well designed from the ground up to be highly configurable and not just push you through a singular process. At first I thought getting all the functionality I need was too good to be true for a free app. I had tried so many paid booking apps on free trial and they just didn't provide certain key requirements. I had an issue getting add to cart working fully and the support team responded very quickly and helpfully. You can even schedule a zoom call with them, but I didn't need to! I could not recommend more - especially for a freebie!! A wonderful addition to Shopify marketplace.

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