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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (1,469)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

De Cedro Shop

Apr 24, 2025  on Shopify

We've been using CedCommerce to connect our store with Amazon, and the experience has been very good. The support team is responsive and helpful – they've assisted us with every issue we've come across, always with patience and clear guidance. As a small business, it's great to have a partner that takes the time to help when things get a bit complicated. We can definitely recommend CedCommerce to other small sellers looking for a reliable integration tool.

Honey Island Studio

Apr 23, 2025  on Shopify

I am importing my Shopify products to Amazon, the customer support is very helpful and knowledgble. I will update this review when my amazon shop is up and running! Thanks.

PINKYPACT

Apr 21, 2025  on Shopify

Der Support ist super nur werden die Chats sehr schnell geschlossen und vorherige Chats werden zwar per Mail geschickt aber verschwinden aus dem Chat Verlauf was sehr nervig ist.

Bali Balance

Apr 14, 2025  on Shopify

Excellent support from Nupur Sah. He helped us resolve a product uploading issue with our Amazon store. As new users of this plugin, we’re impressed — it’s a great addition to Shopify!

PaulaMax Jewelry

Mar 28, 2025  on Shopify

"Free 50 orders/month; $0.2/order" This is false. There's absolutely nothing free about this app. You can't access ANY pages of the app or view the settings available without paying for a plan.

Made2Motivate Therapy Supplies

Mar 25, 2025  on Shopify

Thus far the customer service has been great! I am still setting up the app... but I'm finding the interface to be self explanatory so far. Will leave another review when completed

Norvine

Mar 24, 2025  on Shopify

I had trouble getting my products live, and the support team was super friendly and helped me via a meeting to solve all my issues. Initially, I was using the Shopify Marketplace app and couldn’t make any progress there.

Art Prints Gallery

Mar 24, 2025  on Shopify

Mohd Shadab was a great help. Very easy to fix the problems wee had and now have help through WhatsApp.

Tote3D

Mar 20, 2025  on Shopify

The process is very easy and great customer support. There are readily available to fix any issues. Nupur Shah is very helpful

Rosie Assoulin

Mar 14, 2025  on Shopify

Incredible customer support, they were able to fix the SKU and variant issues. good quality service and friendly and professional team.

Broadway Limited Imports

Mar 07, 2025  on Shopify

This app really saves a lot of time. Had a question and it was answered thoroughly and quickly! Great app and customer support!

Salt of the Earth Natural Deodorants

Mar 04, 2025  on Shopify

Excellent support from Mohd. Shadab Khan to resolve an ongoing product link issue with our Amazon store. He worked with me for over an hour to resolve this and get all our products live again.

Artesanías Flor de Piña

Mar 04, 2025  on Shopify

I got so far two calls with the support team and they were able to help me link existing Amazon products to Shopify, however, I still unable to upload Shopify products to Amazon Handmade. I don't know what else I should do, I'm still waiting for support, but not sure how to proceed, or if this call is the right app to cover my needs, apparently, is not. Thanks

Panda Hobby

Feb 28, 2025  on Shopify

Support is very responsive and helpful. They were able to help me through a few issues on the support chat, so we were resolving the issue in real-time. Everything about this app seems very promising so far.

Artesanías Flor de Piña

Feb 27, 2025  on Shopify

I got so far two calls with the support team and they were able to help me link existing Amazon products to Shopify as well as upload Shopify products to Amazon. Amaizing suppor team!! Thanks

Bijouterie Jamil

Feb 25, 2025  on Shopify

The best software to help sync the products with Amazon and Shopify and their support team is top notch, they do their best to assist you to the end. Thanks

Twink Candle Company

Feb 18, 2025  on Shopify

Got some of the best support ever from Mannu, After struggling trying to get set up he had me up un running with my products linked across in less than 30 mins. I can't fault the support from this app. A+++++

La Maison Cozy

Feb 16, 2025  on Shopify

I’ve been working with them on some products, and I’m really happy with the team. They are very responsive and always answer my questions. They don’t hesitate to guide me when I need help, and I’m looking forward to working with them in the future. Shoutout to Mohd Shadad for his support!

RunShop

Feb 16, 2025  on Shopify

J'ai été facturée hors je n'ai pas souscrit à un abonnement. Service client incapable d'aider ou de faire de geste commercial...

Hercules Supplements Aust

Feb 13, 2025  on Shopify

So far I've had a great experience. Nupur has been extremely communicative and helpful. They finished the project ahead of schedule which was great.

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