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Customer reviews: CedCommerce Amazon Channel

Develop by Shopify

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (998)

Overall rating
4.6

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Designs By Joy

Dec 23, 2025  on Shopify

Its a great app but has some major flaws. What it does well: 1. easily create and push listings from Shopify to eBay. 2. Syncs inventory per sale. 3. Imports orders as it should. The bad 1. Templates are a bit of a pain to setup especially if you are working with say apparel with lots of variants. 2. When you set up the templates you have to keep going back and adding more details as you will get errors trying to list to Amazon. 3. Its a bunch of back and forth but once you get it right, it just works perfect The horrible Not sure how i feel about the billing practices. They advertise the ability to add more then one shopify store to Amazon but what they do not telly you is you get billed for ANY AND ALL orders that are FBM on Amazon. This is huge if you have a Amazon market place store that will not be syncing all inventory / orders to your shopify store. On the $19 plan you get 100 total orders then billed like 0.25 for each additional. So if you already have a successful Amazon store that gets 500 orders a month then you are going to be billed more money for those "failed" orders. Its capped at $30 additional on top of the current $19 but seems odd to bill for orders that they software are not linking to the shopify store. Over all, great app if you can get beyond the one major flaw.

Naot Footwear US

Dec 23, 2025  on Shopify

Working with the team was INCREDIBLE!! Very detailed oriented when it came to helping build out our Amazon product listing and product pages!

Starpharma Pty Ltd

Dec 22, 2025  on Shopify

We’ve been using CedCommerce for over a year, and their app has been outstanding for our Amazon integration needs. The functionalities work seamlessly, making the connection between Amazon and Shopify smooth and efficient. What truly stands out is their superb customer support. The team provides prompt, clear, and step-by-step guidance whenever we encounter issues—from connecting the store to accommodating ad hoc requests. Their responsiveness and professionalism have made the entire experience stress-free. I highly recommend CedCommerce to anyone looking for a reliable platform to connect Amazon with Shopify. The app automatically syncs inventory, orders, and shipments, saving you significant time and effort.

WJD Exclusives

Dec 19, 2025  on Shopify

Very weak support. No U.S. hours support. App is riddled with bugs and their team reluctant to jump right in to investigate when you clearly show them the bugs. They constantly try to find temp workarounds even if you insist to "lets catch the bug, document and get it patched". One thing they're always very focused on its their festivals.

Iron Sight Golf

Dec 19, 2025  on Shopify

I tried several integration apps for Amazon and was completely confused on how to get everything working. Upon installing this app, I requested the assistance from them and it was excellent as they helped me fully integrate my products. I would definitely recommend if you were having any problems doing this to request the assistance from them and it will truly make your life easier.

Salt and Grace Boutique

Dec 18, 2025  on Shopify

I am thoroughly impressed with the level of service provided by the team. Their communication has been exceptional, with prompt responses to all inquiries. Each question I posed was met with clear and comprehensive explanations, which greatly enhanced my understanding of the process. The professionalism and dedication exhibited by the team have significantly contributed to a positive experience. I highly recommend their services.

MacGear New Zealand

Dec 15, 2025  on Shopify

Yogesh was an amazing help! my issue was not only resolved but taken the time to explain the cause so we can better manage the problem in the future

ElevateSupplementsNI

Dec 15, 2025  on Shopify

I had a couple of issues syncing some FBM products over from amazon to link with my shopify products and Yogesh came on the chat and helped me every step of the way and did some magic in the backend. 5/5 Stars. Highly recommend!

Moon & Ember Co.

Dec 06, 2025  on Shopify

Not user friendly. No one responds to queries. Cannot create variants. I would give it 0 stars if it were possible.

Oasis of Life

Nov 30, 2025  on Shopify

The CedCommerce app has been a great experience so far. What stands out the most is the excellent support — fast, friendly, and genuinely helpful. Questions are answered quickly, and any issues are resolved with real attention and technical know-how. This made setup and integration smooth and hassle-free. Overall, I can confidently recommend CedCommerce for its reliable and professional support.

moinbello

Nov 30, 2025  on Shopify

Support is quick to respond, but then takes hours to “check.” I don't know what they do during that time, but basically they just rephrase and repeat what I asked. I get the impression that this is intentional, so that in combination with the overly complicated user interface, you end up paying their people to take care of everything.

Sleeper Sofas by Z Furniture

Nov 30, 2025  on Shopify

Yashi provided fantastic support and guidance, which finally enabled me to understand the basics of listing products on Amazon.

Halo’s London

Nov 28, 2025  on Shopify

the app is great and the support is really fast and helpful. i am very satisfied. my only issue that you cannot select which orders to import. you need to import all orders that are fbm even if only a fraction of them are going to be synched. this needs to be worked on. but apart from this its a very useful app. it makes dropshipping easier

Marine Chandlery

Nov 28, 2025  on Shopify

very quick and effecient helped me out a lot today. Speedy replies and just constant solutions to my questions, very good service

Nord London

Nov 27, 2025  on Shopify

This was my first time listing on Amazon so wanted to find an app that would integrate with my store so I could sync orders and stock. The support from Yashi at CED has been fantastic and the few teething problems I had initially sorting the variants out myself have soon been rectified by him. Thank you for your help.

RUGURA

Nov 25, 2025  on Shopify

I highly recommend CedCommerce to anyone wanting a hassle-free Amazon integration! The support team at CedCommerce Amazon Channel provided an outstanding experience from start to finish. They walked me through every step, clarified all my doubts, and made the whole setup process incredibly smooth. Their quick responses, deep knowledge, and genuine willingness to help really stood out. I’m truly impressed by their professionalism and customer-focused approach.

LAVISH JEWELS

Nov 25, 2025  on Shopify

We hired the CED Commerce team to assist us with migrating and listing our jewelry products on Amazon Australia. I am extremely impressed with the speed, efficiency, and quality of their work. Specifically, Mohammad was exceptional. He completed the entire process—including complex steps like securing the GTIN exemption and performing the full product listing—in a single day. The team successfully managed to list all 168 of our products, taking them from drafts to active listings quickly. We encountered a technical error (Error: 410001) during the process, but the team, led by Mohammad, handled the resolution perfectly by requesting the necessary permissions to create a case log and resolve the issue with Amazon support. If you are looking for a reliable, fast, and highly skilled team to handle your product listings and integration, I highly recommend CED Commerce and Mohammad. They truly delivered perfect service."

رفعة

Nov 24, 2025  on Shopify

تطبيق سيء وخدمة عملاء وموظفين سيء Because your employee was uncooperative, I told him I didn't know the technical aspects. He told me they would do it for me for $799. I said I wanted to try one product to understand how it worked, but he didn't help me. He said I could cancel the application. Bad behavior and a bad employee.

Blu Lotus Boutique

Nov 18, 2025  on Shopify

CedCommerce Amazon Channel support was incredibly helpful in assisting me with my setup. The team guided me step-by-step, answered all my questions with patience, and made the entire process easy to understand. They were prompt and knowledgeable and went above and beyond to ensure everything was configured correctly. I truly appreciate their professionalism and dedication. Highly recommend CedCommerce to anyone looking to streamline their Amazon integration!

Zebedee's Pet Products

Nov 18, 2025  on Shopify

These guys don't sleep don't rest don't stop. They seem to be on call to help 24/7. Any issues are resolved really helpful and always kind

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