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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (971)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Steelmonks

Jul 22, 2025  on Shopify

Mediocre app functionality. Terrible support when asked for help. We had 4 active subscriptions for different stores at one time. We will switch them all back to Sellbrite. Mainly for incompetent support. Tried to charge us 299€ for a fix that was not required. For something that should definitely be part of their service. Will move away and never come back. We do not recommend CedCommerce. Use a different App to sync to Amazon fellow store owners.

Toodle & Burbage LLC

Jul 21, 2025  on Shopify

Yogesh was so helpful! He was patient and professional throughout the entire chat. I was nervous and he walked me through the entire process. I so appreciate his excellence. Thank you CedCommerce for helping me navigate through this new journey! Best, Tara TB

Shrooly

Jul 11, 2025  on Shopify

Great customer support. I had a connection issue they always helped quickly and efficiently, the app is also working well.

Throttle Designs

Jul 09, 2025  on Shopify

I was pretty excited to try a new Amazon API app. This one seemed more robust and solid than other. However, with Amazon's new API Update, mapping meta fields is almost required for anything with a Variant. For examples I sell posters with a size. A typical Size options is 11" x 14", but this no longer works for Amazon and you have to map two separate fields for Length and Width. You either needs to pay $99 a month or a one time fee of $500 for a very basic option thats is now basically required.

Sparklab Glow

Jul 01, 2025  on Shopify

Smooth Integration and Excellent Support! I installed the CEDCommerce Amazon app to simplify syncing my Shopify store products to Amazon, and it has been a game-changer. The app makes it easy to list, update, and manage my products across both platforms, saving me so much time. The interface is user-friendly, and I appreciate how organized everything is. What really stands out is the customer support—responsive, knowledgeable, and ready to help every step of the way. If you're looking to expand your reach by selling on Amazon without the headache of manual uploads, this app is a must-have. Highly recommended!

BWOW Cosmetics

Jul 01, 2025  on Shopify

The customer service is excellent, I have always found for them to be helpful and willingness to resolve the issues immediately

Olympia Le-Tan® (OLT)

Jun 25, 2025  on Shopify

I’ve been using the CedCommerce Amazon Channel to connect my Shopify store with multiple Amazon marketplaces (UK, FR, ES, etc.). The app is powerful, gives you solid control over listings, and the sync options are well designed. Support has been very responsive and helpful, which really makes a difference when managing multiple markets.

Green Ladies

Jun 24, 2025  on Shopify

We’ve been using the CED Commerce app to connect our Shopify store to Amazon. It wasn’t smooth sailing at first due to Amazon’s new APIs, which caused quite a few technical hiccups. However, the CED Commerce support team has been incredibly helpful and responsive throughout the process. Thanks to their dedication and ongoing assistance, we finally got everything up and running. Great support makes all the difference!

CAPELIN CREW

Jun 09, 2025  on Shopify

I give one star only becasue I can't provide negative. I'm a shopify seller for 3 years and recently thinking about getting into Amazon and hence found this app. I sell apparesl and have around 60 styles. Each have around 5 sizes to 3-6 colors, in total I have around 1000 SKUs. 1). The customer service is great. I can always find help within a few minutes within their working hours. 2). The app shows errors to address for uploading product. Good, but they never show up at once. I fix a bug and click re-upload, it now shows another. I fix this and then another show up again. 3). Customer service keep pushing for their uploading service, which I don't need. If I have capacity to pay, I would have done this upload already without using this app. 4). Apparel has variation in size and color, which this app isn't capable of. In the end, I was able to upload a product but all listed under separate listing rather than one listing with variants becasue I also have GTIN exemption. This app isn't capable of doing so - apparel product with GTIn exemption. Tons of time wasted and non-result is made. I'm way better off just uploading via my link. Uninstalled.

AGT Industrial Inc.

Jun 04, 2025  on Shopify

Mannu has helped me with problems and patiently solved my problem one by one. Fantastic post purchase support.

Olympia Le-Tan® (OLT)

Jun 04, 2025  on Shopify

I’ve been using the CedCommerce Amazon Channel to connect my Shopify store with multiple Amazon marketplaces (UK, FR, ES, etc.). The app is powerful, gives you solid control over listings, and the sync options are well designed. Support has been very responsive and helpful, which really makes a difference when managing multiple markets. I’m giving it 4 stars for now, as I’m still in the process of completing the full synchronization. Once everything is running smoothly, I’ll gladly update to 5 ⭐!

Nickel Coffee Company

Jun 02, 2025  on Shopify

I was woking through an issue with my listing and had the pleasure of working with Mannu Singh and had a very positive experience. Very prompt and helpful interaction. Highly recommend

CROWN OF THORNS

May 22, 2025  on Shopify

this review is purely because of the amazing customer support given to me by Mannu Singh. If anyone needs help setting up anything he is the one to go to. I've had 2 meetings with him and he helped me so much, he deserves a raise.

Maintenance Solutions Unlimited

May 15, 2025  on Shopify

Amazing company, the service is unmatched compared to other companies. Very feature heavy ready to take on any time of bulk listings for your Amazon catalog.

Kermodee Inc.

May 15, 2025  on Shopify

My Shopify CED Amazon support was Yogesh Kumar Singh. Great detailed assistance via Google meet screen sharing. I had numerous failed attempts listing my first product and applying for GTIN exemption approval, which was obtained with his help in less than 24 hours and my first product was listed shortly afterwards. Very punctual with all scheduled meetings and the response is quick via Email and WhatsApp.

Saunamo

May 15, 2025  on Shopify

Raju Sah provided excellent customer service and was incredibly helpful during our onboarding phase. His support made the process smooth and easy to navigate.

Maison Brémond

May 14, 2025  on Shopify

I'm saying this with regret, but this has been a huge disappointment. I've been trying for two weeks, but the app keeps throwing errors — despite providing all required information correctly. Both the SKU and barcode are valid, and the system even says the product was uploaded, yet due to the error, it never appears on Amazon. However, when I enter the exact same product manually on Amazon, it works in two minutes without any issues. Unfortunately, your customer service is even worse than the app itself. They don’t provide real support, only superficial replies, and always blame Amazon without offering actual solutions. Among all the Shopify apps I've used, this one has by far the weakest customer service. As things stand, I’m not satisfied with the app at all and will be uploading my products directly to Amazon from now on.

Jooyz

May 08, 2025  on Shopify

I’ve been using CedCommerce Amazon Channel for a while now, and I have to say — the support team is incredible. I’ve asked them tons of questions via live chat, and they’ve always been patient, helpful, and willing to test things together with me. They waited while I checked things on my side, explained everything clearly, and made sure I understood how the app works. The more I learn to use the app, the more I love it! One suggestion: having an on/off button to temporarily pause and reactivate the auto synchronization would be super useful. Highly recommend this app and their amazing support team.

The Shop of Many Things

May 05, 2025  on Shopify

I was facing technical issues but the support team were super supportive and helpful. I definitely recommend.

Honey Island Studio

May 02, 2025  on Shopify

Updated review: the first thing they do when you click "chat with customer support" is ask for a review. Obviously a lot of people give 5 stars because they want to be helped. After 2 weeks, all the same issues are still there. Today I asked for help again, there was one warning about a product variation. They "fixed" now there are 8 errors.

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