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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

Reviews (1,424)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Twink Candle Company

Feb 18, 2025  on Shopify

Got some of the best support ever from Mannu, After struggling trying to get set up he had me up un running with my products linked across in less than 30 mins. I can't fault the support from this app. A+++++

La Maison Cozy

Feb 16, 2025  on Shopify

I’ve been working with them on some products, and I’m really happy with the team. They are very responsive and always answer my questions. They don’t hesitate to guide me when I need help, and I’m looking forward to working with them in the future. Shoutout to Mohd Shadad for his support!

RunShop

Feb 16, 2025  on Shopify

J'ai été facturée hors je n'ai pas souscrit à un abonnement. Service client incapable d'aider ou de faire de geste commercial...

Hercules Supplements Aust

Feb 13, 2025  on Shopify

So far I've had a great experience. Nupur has been extremely communicative and helpful. They finished the project ahead of schedule which was great.

BUNKER 27

Feb 13, 2025  on Shopify

So far so good, just started using the app a few days ago and testing it out. Support with setting up the template to post t-shirt to amazon was helpful. However, there is an issue with the therhold inventory values not syncing to Amazon, that's a known issue. Hopefully that feature will get fixed soon but over all I like it better than using the previous app.

MapleARTUS

Feb 12, 2025  on Shopify

I've received outstanding service and assistance in trying to get my store integrated with CEDcommerce and Amazon. The service representative was extremely helpful.

Mutts-Bass and Boujee

Feb 11, 2025  on Shopify

I am very new to this format and the time and patience given to me by Vishal was awesome! Thank you for the service provided!

grupo-raga

Feb 07, 2025  on Shopify

Me parece una excelente APP, se necesita tener un conocimiento un poco avanzado, pero funciona de acuerdo al plan.

Cherry Moon

Jan 26, 2025  on Shopify

Very friendly, helpful and knowledgeable member of the team assisted me for a good hour. Best service. highly recommend.

Kriegger

Jan 23, 2025  on Shopify

Ayushi is very professional, kind and really takes the time to accompany you every step of the way. Thank you for your patience and efficiency.

SHANNON HOTEL SUPPLIES LTD

Jan 20, 2025  on Shopify

very helpful and diligent workers,A big task carried out professionally and excellent, i have alot of products on Shopify. they will actually help with product uploads and did everything i asked. top marks 5 stars

Matt Wise

Jan 15, 2025  on Shopify

Really helpful customer service. Online chat helped guide me to understand the system better (amazon) and how the services integrate and talk to each other.

SafeBeBag

Jan 12, 2025  on Shopify

The support is excellent. We had an issue with the currency settings, and they reprogrammed the app within minutes so we could input the correct character. They are quick and professional – I highly recommend them!

My Balance

Jan 09, 2025  on Shopify

I installed this app today and right away I got help with synchronizing my shopify store to my amazon account. so far, customer service has been very useful and helpful. looking forward to getting all my products synchronized this week! thank you Nupur for your valuable help!

111 & Co.

Jan 05, 2025  on Shopify

Ifat Siddiqui is the best hard working woman if you need help she went out of her way to help me up load 168 products to amazon while the other people earlier gave up. Ifat Siddiqui DESERVES A RAISE!! AND A PROMOTION FOR SUCH A HARD WORKING WOMAN SHE IS AMAZING! SHE WORKS HARDER THAN MY WIFE! I WANT TO REACH OUT SOMEDAY WHEN IM RICH AND REWARD HER!! Ifat Siddiqui thank you!!!!

Outside In Co.

Jan 03, 2025  on Shopify

I'm in the early days of setting up my store and so far have found it ery easy to use. I've reached out for helped and Nupur was very fast and informative! Thank you

Team Dog

Dec 19, 2024  on Shopify

Yogesh. Is extremely knowledgeable and was able to offer me fixes for problems that I didn't even have. I expected to have a return email in 24-72hours but he jumped on a video chat immediately. CedCommerce has made our Amazon sales improve 1000% and will be sticking with them in the future.

Lily's Bazar

Dec 16, 2024  on Shopify

Spoke to Mohd, who helped resolved all my questions as this is new to me! Appreciate his time & patience to walk me through step by step to upload my products into Amazon! Thank you! :)

Lil Sunshine Boutique

Dec 11, 2024  on Shopify

CedCommerce made uploading products to Amazon Seller an easy and straight forward process! I was able to bulk upload all my products quickly, whereas before I was stuck. The support team is incredible!! I always get help immediately. Shoutout to Nupur Sah for assisting me in such a kind and efficient manner!

Adults pleasures

Dec 09, 2024  on Shopify

Great App and support! The team is amazing and always available to help! The app works very smoothly in syncing of orders and inventory. I highly recommend them!

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