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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (944)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Manta Mart

Aug 12, 2025  on Shopify

The Amazon Sales Channel app is excellent for managing Amazon Business. The overall experience with the app has been smooth, and the team is knowledgeable, responsive, and always ready to help.

Heartfelt Bright

Aug 12, 2025  on Shopify

Vishal Kumar Tyagi was very helpful to resolve my concerns with cedcommerce connection-shopify to amazon. apparently just needed to let the program update. reduced my fustration.

SNUSIO

Aug 11, 2025  on Shopify

So far working good! Customer service helps out great and quick. 100 times better than the Amazon UI aswell.

Brands Democracy

Aug 08, 2025  on Shopify

It's a very powerful tool, a little difficult to use, but the support is very good and they help you maintain your catalog on Amazon and automate orders, which is very efficient.

Valiant Paris

Aug 04, 2025  on Shopify

We're currently using CedCommerce for our Amazon listings, and it's been working really well for us. The standout feature is their immediate live chat support - it’s incredibly responsive and helpful, which makes a big difference. Highly recommended.

The Fishing Outlet

Aug 02, 2025  on Shopify

Always on hand when needed. Great user interface and easy to use. Would recommend for selling on multiple channels.

Zig and Star

Jul 28, 2025  on Shopify

I had a query about syncing with Amazon and they helped within minutes, something that would have taken me hours to work out. Quick response and really helpful in optimising our product set up, thank you

Steelmonks

Jul 22, 2025  on Shopify

Mediocre app functionality. Terrible support when asked for help. We had 4 active subscriptions for different stores at one time. We will switch them all back to Sellbrite. Mainly for incompetent support. Tried to charge us 299€ for a fix that was not required. For something that should definitely be part of their service. Will move away and never come back. We do not recommend CedCommerce. Use a different App to sync to Amazon fellow store owners.

Toodle & Burbage LLC

Jul 21, 2025  on Shopify

Yogesh was so helpful! He was patient and professional throughout the entire chat. I was nervous and he walked me through the entire process. I so appreciate his excellence. Thank you CedCommerce for helping me navigate through this new journey! Best, Tara TB

Shrooly

Jul 11, 2025  on Shopify

Great customer support. I had a connection issue they always helped quickly and efficiently, the app is also working well.

Throttle Designs

Jul 09, 2025  on Shopify

I was pretty excited to try a new Amazon API app. This one seemed more robust and solid than other. However, with Amazon's new API Update, mapping meta fields is almost required for anything with a Variant. For examples I sell posters with a size. A typical Size options is 11" x 14", but this no longer works for Amazon and you have to map two separate fields for Length and Width. You either needs to pay $99 a month or a one time fee of $500 for a very basic option thats is now basically required.

Sparklab Glow

Jul 01, 2025  on Shopify

Smooth Integration and Excellent Support! I installed the CEDCommerce Amazon app to simplify syncing my Shopify store products to Amazon, and it has been a game-changer. The app makes it easy to list, update, and manage my products across both platforms, saving me so much time. The interface is user-friendly, and I appreciate how organized everything is. What really stands out is the customer support—responsive, knowledgeable, and ready to help every step of the way. If you're looking to expand your reach by selling on Amazon without the headache of manual uploads, this app is a must-have. Highly recommended!

BWOW Cosmetics

Jul 01, 2025  on Shopify

The customer service is excellent, I have always found for them to be helpful and willingness to resolve the issues immediately

Olympia Le-Tan® (OLT)

Jun 25, 2025  on Shopify

I’ve been using the CedCommerce Amazon Channel to connect my Shopify store with multiple Amazon marketplaces (UK, FR, ES, etc.). The app is powerful, gives you solid control over listings, and the sync options are well designed. Support has been very responsive and helpful, which really makes a difference when managing multiple markets.

Green Ladies

Jun 24, 2025  on Shopify

We’ve been using the CED Commerce app to connect our Shopify store to Amazon. It wasn’t smooth sailing at first due to Amazon’s new APIs, which caused quite a few technical hiccups. However, the CED Commerce support team has been incredibly helpful and responsive throughout the process. Thanks to their dedication and ongoing assistance, we finally got everything up and running. Great support makes all the difference!

CAPELIN CREW

Jun 09, 2025  on Shopify

I give one star only becasue I can't provide negative. I'm a shopify seller for 3 years and recently thinking about getting into Amazon and hence found this app. I sell apparesl and have around 60 styles. Each have around 5 sizes to 3-6 colors, in total I have around 1000 SKUs. 1). The customer service is great. I can always find help within a few minutes within their working hours. 2). The app shows errors to address for uploading product. Good, but they never show up at once. I fix a bug and click re-upload, it now shows another. I fix this and then another show up again. 3). Customer service keep pushing for their uploading service, which I don't need. If I have capacity to pay, I would have done this upload already without using this app. 4). Apparel has variation in size and color, which this app isn't capable of. In the end, I was able to upload a product but all listed under separate listing rather than one listing with variants becasue I also have GTIN exemption. This app isn't capable of doing so - apparel product with GTIn exemption. Tons of time wasted and non-result is made. I'm way better off just uploading via my link. Uninstalled.

AGT Industrial Inc.

Jun 04, 2025  on Shopify

Mannu has helped me with problems and patiently solved my problem one by one. Fantastic post purchase support.

Olympia Le-Tan® (OLT)

Jun 04, 2025  on Shopify

I’ve been using the CedCommerce Amazon Channel to connect my Shopify store with multiple Amazon marketplaces (UK, FR, ES, etc.). The app is powerful, gives you solid control over listings, and the sync options are well designed. Support has been very responsive and helpful, which really makes a difference when managing multiple markets. I’m giving it 4 stars for now, as I’m still in the process of completing the full synchronization. Once everything is running smoothly, I’ll gladly update to 5 ⭐!

Nickel Coffee Company

Jun 02, 2025  on Shopify

I was woking through an issue with my listing and had the pleasure of working with Mannu Singh and had a very positive experience. Very prompt and helpful interaction. Highly recommend

CROWN OF THORNS

May 22, 2025  on Shopify

this review is purely because of the amazing customer support given to me by Mannu Singh. If anyone needs help setting up anything he is the one to go to. I've had 2 meetings with him and he helped me so much, he deserves a raise.

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