Very helpfull customer service and usefull Chat Support. I highly recommend the CED Application, and the their Support. Thank you very much!

Ich kann einige der sehr negativen Bewertungen nur teilweise nachvollziehen. Ja, das Template-System ist kompliziert und hat aktuell noch Fehler, an denen laut Support gearbeitet wird. Das ist nicht ideal, aber bekannt. Meine Erfahrung ist insgesamt positiv: Wenn ich Produkte einzeln mit Varianten anlege und dabei Fehler auftreten, wird mir meist schnell geholfen. Manchmal muss man nachfragen, um den Lösungsweg erklärt zu bekommen, aber am Ende wird das Problem gelöst. Der Support war für mich zuverlässig. Alle Mitarbeiter sindhilfreich, meine Probleme werden schnell gelöst und mir wird geholfen, die Produkte live zu bringen – vielen Dank! Unterm Strich: Die App ist nicht perfekt, aber funktional, der Support ist gut und die Preise sind fair. Ich bin insgesamt zufrieden.

Raju was extremely helpful, quickly resolved my issues, and helped get my products live. Many thanks!

Yogesh was quick to look into my issue and get things sorted out right away. We had an order integration issue that just did not make sense, but they had the issue sorted in less than 10 minutes. Thanks Yogesh!

CedCommerce has been a great app for us. It’s easy to use, works reliably, and helps streamline product management and syncing without a lot of extra hassle. Support has also been responsive when we’ve needed help.

The app is not working, my products are not being synchronized with Amazon, support is of no help and only tries to sell consulting services

This app support really very bad i connect Divyam Gupta and she never help and just provide document and she said go with it DO NOT PAY TO THIS APP

I have been using this app for over a year and I have nothing but great things to say about their customer service. From using their chat/ticket system/google meet meetings they have been very patient and have worked hard on making sure that all of my integrations have been connected. Excited to use their Etsy and Tik tok App to list all of our products!

We paid this company’s staff to help upload our products. Never do this. They take your money and then tell you that your case is “special.” They keep saying they are trying, but that there are many obstacles on Amazon’s side. In reality, nothing gets uploaded. They only send messages saying they are working, but there are no results. They also refuse to refund money for work that was never completed. Do not ask them for help unless you want to lose both your money and your time.

Its a great app but has some major flaws. What it does well: 1. easily create and push listings from Shopify to eBay. 2. Syncs inventory per sale. 3. Imports orders as it should. The bad 1. Templates are a bit of a pain to setup especially if you are working with say apparel with lots of variants. 2. When you set up the templates you have to keep going back and adding more details as you will get errors trying to list to Amazon. 3. Its a bunch of back and forth but once you get it right, it just works perfect The horrible Not sure how i feel about the billing practices. They advertise the ability to add more then one shopify store to Amazon but what they do not telly you is you get billed for ANY AND ALL orders that are FBM on Amazon. This is huge if you have a Amazon market place store that will not be syncing all inventory / orders to your shopify store. On the $19 plan you get 100 total orders then billed like 0.25 for each additional. So if you already have a successful Amazon store that gets 500 orders a month then you are going to be billed more money for those "failed" orders. Its capped at $30 additional on top of the current $19 but seems odd to bill for orders that they software are not linking to the shopify store. Over all, great app if you can get beyond the one major flaw.

Working with the team was INCREDIBLE!! Very detailed oriented when it came to helping build out our Amazon product listing and product pages!

We’ve been using CedCommerce for over a year, and their app has been outstanding for our Amazon integration needs. The functionalities work seamlessly, making the connection between Amazon and Shopify smooth and efficient. What truly stands out is their superb customer support. The team provides prompt, clear, and step-by-step guidance whenever we encounter issues—from connecting the store to accommodating ad hoc requests. Their responsiveness and professionalism have made the entire experience stress-free. I highly recommend CedCommerce to anyone looking for a reliable platform to connect Amazon with Shopify. The app automatically syncs inventory, orders, and shipments, saving you significant time and effort.

Very weak support. No U.S. hours support. App is riddled with bugs and their team reluctant to jump right in to investigate when you clearly show them the bugs. They constantly try to find temp workarounds even if you insist to "lets catch the bug, document and get it patched". One thing they're always very focused on its their festivals.

I tried several integration apps for Amazon and was completely confused on how to get everything working. Upon installing this app, I requested the assistance from them and it was excellent as they helped me fully integrate my products. I would definitely recommend if you were having any problems doing this to request the assistance from them and it will truly make your life easier.

I am thoroughly impressed with the level of service provided by the team. Their communication has been exceptional, with prompt responses to all inquiries. Each question I posed was met with clear and comprehensive explanations, which greatly enhanced my understanding of the process. The professionalism and dedication exhibited by the team have significantly contributed to a positive experience. I highly recommend their services.

Yogesh was an amazing help! my issue was not only resolved but taken the time to explain the cause so we can better manage the problem in the future

I had a couple of issues syncing some FBM products over from amazon to link with my shopify products and Yogesh came on the chat and helped me every step of the way and did some magic in the backend. 5/5 Stars. Highly recommend!

Not user friendly. No one responds to queries. Cannot create variants. I would give it 0 stars if it were possible.

The CedCommerce app has been a great experience so far. What stands out the most is the excellent support — fast, friendly, and genuinely helpful. Questions are answered quickly, and any issues are resolved with real attention and technical know-how. This made setup and integration smooth and hassle-free. Overall, I can confidently recommend CedCommerce for its reliable and professional support.

Support is quick to respond, but then takes hours to “check.” I don't know what they do during that time, but basically they just rephrase and repeat what I asked. I get the impression that this is intentional, so that in combination with the overly complicated user interface, you end up paying their people to take care of everything.