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Customer reviews: CedCommerce Amazon Channel

Develop by CedCommerce

The Shopify Amazon by CedCommerce app helps merchants sync their Shopify store with Amazon for streamlined selling. This review covers its features, benefits, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (961)

Overall rating
4.7

What Merchants Think

The overall feedback from merchants using the "CedCommerce Amazon Channel" app is largely positive, with many users appreciating the effectiveness of the app for integrating Shopify with Amazon. Merchants highly value the exceptional customer support provided by the CedCommerce team, often highlighting the team's professionalism, responsiveness, and helpfulness. Although some users encountered technical issues, the customer service team frequently receives praise for their problem-solving abilities and readiness to help.

Key Strengths

  • Outstanding customer support with responsive and knowledgeable staff.
  • Seamless integration between Shopify and Amazon, facilitating real-time inventory synchronization and product uploads.
  • Ease of use with intuitive interface for managing product listings and syncing orders.
  • Effective bulk upload feature which saves time and effort for merchants.
  • Personalized assistance with setup and troubleshooting through direct communication channels like chat and video calls.

Common Concerns

  • Occasional technical issues and synchronization errors between Shopify and Amazon.
  • Encountered complexities with Amazon's requirements, requiring frequent support intervention.
  • Some users had disappointing experiences with the service, questioning the reliability of the support.
  • Additional charges for features and unresolved issues despite payment, as reported by a few users.

Final Thoughts

CedCommerce Amazon Channel is generally well-received for its robust integration capabilities and exceptional customer support, making it a valuable tool for merchants aiming to streamline their Shopify to Amazon operations. While there are some areas of concern, particularly regarding technical issues and additional charges, the app's benefits and the support team's dedication to resolving problems contribute to its positive reputation and usefulness for many merchants.

Viral Shop

Aug 29, 2025  on Shopify

I have been using the CedCommerce app to manage my multi-channel sales, and it has been an absolute game-changer for my business. The app itself is powerful, reliable, and feature-rich, seamlessly syncing inventory, orders, and product information across all my sales channels. It has saved me countless hours of manual work and eliminated the risk of overselling. However, what truly sets CedCommerce apart is their world-class customer support. I recently had a complex issue that I just couldn't resolve on my own. I was connected with Raju, and I cannot speak highly enough of his assistance. He was incredibly patient, knowledgeable, and genuinely dedicated to solving my problem. Raju took the time to understand my unique setup, explained everything clearly, and followed up diligently until the issue was completely resolved. He is a true asset to your team. A huge thank you also to the entire support team at CedCommerce. Every interaction I've had has been professional, prompt, and effective. It's rare to find a company where the product and the people are both top-tier. If you are looking for a robust integration solution backed by a support team that actually cares, look no further. CedCommerce is worth every penny.

The Drive Clothing

Aug 28, 2025  on Shopify

We had a great experience. They were helpful and understood everything we are trying to accomplish. We look forward to this for our business.

FITScrubs® Inc

Aug 22, 2025  on Shopify

The dev team will do the bare minimum to support you. I opted for their set up service which was an additional fee with the expectation that they would set up my shopify store and migrate to amazon to get it up and live. It's been 2 months now and they still have not managed to get our products on amazon ready to purchase. Our products are on Amazon but there is no ability to purchase the items/add to cart. When questioned, Nupur informed me that "Amazon has to approve the products". Furthermore, there seems to be minimal effort on their end to help us get our store running. There seems to be an upsell for every step. All in all, the team is not supportive helping their clients go live on amazon. Seems counter intuitive as their pricing plan is based on orders through amazon but at this point there seems to be no initiative nor assistance from their team to get our products up to speed.

Moka Origins

Aug 22, 2025  on Shopify

EDIT: They asked to get on a call and pointed me to the product linking feature which is very helpful. All I was wanting to do was have Amazon orders show up in Shopify and this helped me do that. I do wish the Shopify to Amazon upload worked better but this is an okay work around. I'm not sure how it works for so many people honestly. I wish I was one of those people. It's actually the worst app I've used. Syncs nothing to Amazon except the product title. Customer support is extremely slow and unhelpful. Constantly spits out errors even though I've filled out all of the details correctly. They say syncing could take up to 48 hours but it actually just never works even after 2 weeks. Terrible app, don't waste your time.

Pflanzfix24.de

Aug 22, 2025  on Shopify

Working with CedCommerce has been an excellent experience. Their team is highly professional, responsive, and knowledgeable. They guided me through every step of the process, implemented solutions quickly, and ensured everything worked smoothly. I especially appreciate their clear communication and willingness to go the extra mile to meet my requirements. I can fully recommend CedCommerce to anyone looking for reliable e-commerce solutions and top-notch customer support

Omnya Store

Aug 22, 2025  on Shopify

Very helpful assistance. We have some trouble with Shopify to connect to our amazon store, and the assitance was very helpful. Also they teach some steps to how use the app. Great

Swarav Handicraft USA

Aug 21, 2025  on Shopify

Great app and great customer service, just like always. I have used their services before as well while I was setting up my website for the first time . I must admit that, I am technically challenged when it comes to navigating the multi step instruction/processes. But their team never made me feel that way. Extremely accommodating in nature.

Let's Farbreng!

Aug 20, 2025  on Shopify

I was having some difficulty understanding how to list my product on Amazon. When I reached out to customer service they were super responsive, helpful and a pleasure to deal with. They were super generous in helping me list my product and were there for everything I needed. Would highly recommend using this program.

OCIBEL

Aug 20, 2025  on Shopify

The CED Commerce Amazon Channel app is amazing, very efficient and easy to use. Whenever I faced an issue, the support team was always there—responsive, patient, and professional. Every problem was solved quickly thanks to their help. Excellent service, keep it up.

GAMESTAND

Aug 20, 2025  on Shopify

Easy setup, intuitive interface, and impeccable customer service if you ever need help. The app makes syncing with Amazon seamless, saves me tons of time managing orders and inventory, and the support team is always quick and knowledgeable. Highly recommend it to anyone thinking of expanding their business onto Amazon.

billyinthetree

Aug 19, 2025  on Shopify

Thank you CedCommerce. They have seamlessly synced my Amazon selling channel with Shopify and everything is working smoothly. I had a video chat with a very helpful team and within hours I was all set up. I had a few inventory items that did not sync through at first but as soon as I emailed it was sorted immediately, even late at the weekend. CedCommerce were recommended to me by another local business and I would highly recommend CedCommerce too, particularly as they have a very helpful customer service team. A particular shoutout to Divyam who was there to guide me through the set up and has helped me more recently. I feel that they have a real interest in my brand and wanting our business to succeed.

Collections for Her

Aug 18, 2025  on Shopify

This app is great, first of all is free for the first 100 items so you get the feel of how to use it before committing to a paid version. Secondly the customer service is top notch. The helped me on every step of the way. I give this app 100 stars

Classy Cases

Aug 18, 2025  on Shopify

The app is very useful, you can basically export all your shopify products to Amazon using templates that are very accurate. In case you get fed up by Amazon's overly specific expectations and regulations, they also have a support team that can help you comply with their terms.

Swell Scenes

Aug 15, 2025  on Shopify

Very powerful app for listing products on Amazon. It's complicated, but that's just a symptom of Amazon's listing process. The CedCommerce support team is awesome, and can help walk you through the steps, or even do the work for you.

Manta Mart

Aug 12, 2025  on Shopify

The Amazon Sales Channel app is excellent for managing Amazon Business. The overall experience with the app has been smooth, and the team is knowledgeable, responsive, and always ready to help.

Heartfelt Bright

Aug 12, 2025  on Shopify

Vishal Kumar Tyagi was very helpful to resolve my concerns with cedcommerce connection-shopify to amazon. apparently just needed to let the program update. reduced my fustration.

SNUSIO

Aug 11, 2025  on Shopify

So far working good! Customer service helps out great and quick. 100 times better than the Amazon UI aswell.

Brands Democracy

Aug 08, 2025  on Shopify

It's a very powerful tool, a little difficult to use, but the support is very good and they help you maintain your catalog on Amazon and automate orders, which is very efficient.

Debital Design

Aug 05, 2025  on Shopify

Excellent service and understanding too my particular situation and needs. I was gratfull for the instructions and the help that I received and would highly recommend.

Valiant Paris

Aug 04, 2025  on Shopify

We're currently using CedCommerce for our Amazon listings, and it's been working really well for us. The standout feature is their immediate live chat support - it’s incredibly responsive and helpful, which makes a big difference. Highly recommended.

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