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Customer reviews: Also Bought CBB

Reviews (797)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Also Bought CBB" app, appreciating its impact on sales and ease of use. The app has been particularly commended for its excellent customer support, which quickly resolves any issues and assists with setup. However, some merchants feel that the app's manual recommendation system could be improved for efficiency.

Key Strengths

  • Enhances store appearance in both web and mobile versions
  • Relatively easy installation and configuration
  • Increases average order values by suggesting complementary products
  • Responsive and proactive customer support team
  • Overall affordability and value for subscription fee

Common Concerns

  • Manual recommendation system lacks bulk-processing features
  • Limited control over recommended products on the cart page
  • Statistics feature doesn't specify which products sold helpfully
  • Tracking notes added to packing slips can be cumbersome to remove

Final Thoughts

"Also Bought CBB" is a valuable tool for increasing sales through effective product recommendations. While the app functions well and is backed by strong customer support, some improvements in its manual recommendation and tracking features could enhance its utility. Overall, it is a worthwhile investment for those looking to augment their e-commerce offerings.

Strobepro Studio Lighting

Feb 14, 2025  on Shopify

The app works well overall but has a major flaw. You cannot use it with any back in stock apps or pre-order apps. If your pre-order app has a product out of stock, the Also Bought app will still display which allows the customers to bypass the pre-order and add the out of stock item directly to their cart. This has caused major issues because the customer has no idea that the product was ever out of stock when they check out. I brought the issue to the developers attention but they are unwilling to implement the fix which is too bad. Otherwise it is a good app but for us it has become unusable.

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