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Customer reviews: Also Bought CBB

Reviews (356)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Also Bought CBB" app, appreciating its impact on sales and ease of use. The app has been particularly commended for its excellent customer support, which quickly resolves any issues and assists with setup. However, some merchants feel that the app's manual recommendation system could be improved for efficiency.

Key Strengths

  • Enhances store appearance in both web and mobile versions
  • Relatively easy installation and configuration
  • Increases average order values by suggesting complementary products
  • Responsive and proactive customer support team
  • Overall affordability and value for subscription fee

Common Concerns

  • Manual recommendation system lacks bulk-processing features
  • Limited control over recommended products on the cart page
  • Statistics feature doesn't specify which products sold helpfully
  • Tracking notes added to packing slips can be cumbersome to remove

Final Thoughts

"Also Bought CBB" is a valuable tool for increasing sales through effective product recommendations. While the app functions well and is backed by strong customer support, some improvements in its manual recommendation and tracking features could enhance its utility. Overall, it is a worthwhile investment for those looking to augment their e-commerce offerings.

Hygiene Hero

Apr 16, 2025  on Shopify

Automatic recommendations do not work really well. We have products which are gifts ($0 value) not listed and should be added to the cart only under certain conditions, and the app recommends/lists those products on regular basis. There is no simple automatic way to exclude those products from recommendations ... there are a few manual ways, like tagging or manually adding them one by one etc. There should be a simple way to not recommend products $0 value

Liberty Orchards

Feb 07, 2025  on Shopify

What is good: - The Also Bought block looks nice in our store (both in web and mobile version). - Relatively easy to install and configure. - Support team is there to respond. What is not so good: - You can configure recommended products manually, but for 1 product at a time. There is no option to do that for a collection. And also you can't duplicate already created manual recommendation and assign it to another product, which would make the process faster. You can either do it for the whole list of your products (including cart) via global recommendations. Or for each product 1 by 1. If you a have lot of SKU in your store, then it's quite a lot of work. - Another thing is that we wanted to configure certain recommendations for the cart page. But it's not possible yet. - As mentioned by others, statistics shows the number of products sold via the app, but doesn't specify which ones. So it's kind of useless to be fare. You can enable tracking, but you will have a note in a packing slip which says "also bought clicked" and you will have to remove that note manually from each order. That's not an option for us. Overall, I would say it depends on your goal: if you fine with relying on automatic recommendations than you can try it. If you wanted more flexibility, I'm afraid it's not going to be very easy.

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