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Customer reviews: Ali Reviews: Kudosi Reviews

Develop by FireApps

Reviews (14,839)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive view of the "Kudosi: Ali Reviews Importer" app. Many have found it user-friendly and essential for boosting store credibility through seamless importation and management of product reviews. The app’s integration capabilities and customization options are particularly appreciated for enhancing store branding. Additionally, the exemplary customer support provided by staff, often highlighting specific team members such as Rachel, Dawn, and Comei, receives frequent praise.

Key Strengths

  • Friendly and responsive customer support with specific mentions of agents like Rachel, Dawn, Comei, and Saiki.
  • Seamless importing of reviews from platforms like AliExpress.
  • Customization options that align well with various store designs and branding.
  • Features like review carousels and automated email solicitations contributing to increased conversion rates.
  • Ease of use for beginners, with budget-friendly pricing options.

Common Concerns

  • Issues with reviews containing incorrect images or videos for specific products.
  • Some merchants reported confusion during initial setup.
  • Challenges with specific tasks like importing reviews from certain platforms such as Amazon.
  • Complaints about non-intuitive navigation and a need for better self-explanatory resources within the app.

Final Thoughts

Overall, "Kudosi: Ali Reviews Importer" is well-regarded for its functionality and the immense value it offers Shopify merchants looking to build social proof and trust. The standout feature remains its exceptional customer service that effectively supports users to navigate any issues. While there are some areas for improvement, particularly in the accuracy of review media and ease of initial setup, the app's benefits clearly surpass its drawbacks for many users.

Glow Lamps

Apr 08, 2024  on Shopify

Firstly, I very rarely leave reviews on anything but Ali Reviews helped me so much I feel like I need to. It sped up the process of importing reviews, has great implementations to my store and builds trust with new site visitors. The pricing is exceptional, I love the $1 for the first month deal, it has allowed me to use the feature of the app on a budget. Thank you Ali Reviews!

Alodia Store

Apr 08, 2024  on Shopify

Their staff is kind, quick to act, very nice people and they are very professional when it comes to issues. I recommend this app for reviews of their products.

Kiddovia

Apr 08, 2024  on Shopify

Great support

PureEase Store

Apr 08, 2024  on Shopify

Nim de chez Ali Reviews a été d'une aide précieuse ! Son assistance rapide et professionnelle a résolu tous mes problèmes avec l'application. Sa gentillesse et son expertise ont rendu mon expérience utilisateur fluide et agréable.

IVONNE PREMIUM

Apr 07, 2024  on Shopify

Excelente, recomendable

Merly

Apr 07, 2024  on Shopify

Bastante buena atencion solucionan los problemas en muy poco tiempo, la mejor aplicaicon de reseñas sin duda alfguna

Elite Elements

Apr 06, 2024  on Shopify

This app is very useful.

Oliver Jones

Apr 05, 2024  on Shopify

I really like that app and Dawn from the customer service helped me a lot!!!

Asipu

Apr 05, 2024  on Shopify

they have a good service actually

Wapu

Apr 05, 2024  on Shopify

Comei is amazing! helped me really good and answered all my questions :)

Nuage Comfort

Apr 05, 2024  on Shopify

Good-looking display and fair deals. What I like best is the super responsive support (Yuri). Too bad I have to let go because my client wants to use another app. But personally, when it comes to Shopify reviews, Ali Reviews app is my top-of-mind.

Lavish Lights

Mar 28, 2024  on Shopify

Had an issue with reviews appearing two times and within 10 minutes after contacting the web support it was fixed thanks to Harwin. Awesome app would definitely recommend

Powerful Pawz

Jan 26, 2024  on Shopify

I had a problem with importing the reviews, but thanks to assistance it was solved quickly, Giselle, Polaris and Rose helped me with kindness. I leave this review for them. Thanks again to the team

XBODY UK

Jan 18, 2024  on Shopify

One of the worst companies and apps we have ever dealt with! After the initial 7 days free trial, we were placed on a plan costing $19.90/month where you can collect 1500 reviews per product (they claim we selected it, which is not true). We are a small company selling specialist garments that few people want to leave reviews for, so we have collected a total of 10 reviews in the 7 months we used Ali Reviews. When we realised that they had a cheaper option costing just $9.90/month, we asked why we were on the more expensive plan and asked them to refund the extra $10/month (a total of $70). They plainly refused to do so and gave a lot of excuses instead of being understanding and offering some good customer support. Their app also do NOT have an button for exporting your own reviews, like all other similar apps have. We had to contact them and ask if we could please download our own data collected on our own website by our own customers. They asked why we wanted to download this data, and then told us the request had to be forwarded to their technical departement and that it would take some time to complete! I'm not even sure this practice is allowed! Will never use this app or company again or recommend them to anyone.

Shoptery

Jan 08, 2024  on Shopify

As an online store owner, I've always understood the power of customer reviews, but it wasn't until I started using "Ali Reviews - Product Reviews" that I truly realized their full potential. This tool has been a complete game-changer for my business.

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