The "Zopi ‑ AliExpress Dropshipping" app is generally well-received among users due to its user-friendly interface and the extensive support from its customer service team. Many users appreciate the ease of finding products and the support available 24/7, making their dropshipping experience smooth despite some technical challenges.
Key Strengths
Exceptional customer support, frequently praised with mentions of specific support staff such as Ross, Scarlet, Vivian, and Minn.
Easy-to-use interface, making it friendly for beginners in dropshipping.
Comprehensive product selection available for dropshipping.
Efficient in resolving customer queries promptly and effectively.
Common Concerns
Inconsistent syncing with platforms like TikTok Shop, leading to frustrations.
Occasional order fulfillment issues, including problems with payment processing and vague error messages.
Language barriers, particularly poor translations for non-English users like German speakers.
High cost concerns and billing issues, such as charges during free trials or after uninstallation.
Final Thoughts
Overall, the "Zopi ‑ AliExpress Dropshipping" app holds a positive reputation among its users, mainly due to excellent customer support and a user-friendly environment. While there are some areas for improvement, particularly in technical synchronization and pricing transparency, its strengths in support and ease of use make it a valuable tool for many dropshipping businesses.
Source Solène
Jun 26, 2024
on
Shopify
dear team,
I would like to express my praise and recognition to you for your
persistence and commitment. Your consistent work and dedication have
contributed significantly to us being able to achieve our goals. Your
professionalism and reliability are outstanding and we have increased
our confidence in your abilities.
Thank you for your tireless efforts. Your achievements deserve the
highest recognition.
Kind regards, Ichem
Jianzi Sport
Jun 23, 2024
on
Shopify
Kundensupport war super! Pauline hat mir innerhalb von einer Minute super freundlich und gut geholfen! Danke
Maker's Emporium
Jun 20, 2024
on
Shopify
This should be the first app you download and the first team you go to with issue resolution. Best platform and help on Shopify. Second to none.
Clara and Vivian were astounding!
Seller World Mass
Jun 20, 2024
on
Shopify
KOPA SHOP
Jun 20, 2024
on
Shopify
Geweldig geholpen door een vakkundige ondersteuning van Karina.
BUTTERFLYCOMBSAU
Jun 19, 2024
on
Shopify
Vivian was a missive help, very friendly and great at communicating what i needed to do to fix every issue I have been having, it made me feel like i am more then getting my moneys worth with Zopi! Zopi is also really easy to use.
Taylor Ballard
Jun 19, 2024
on
Shopify
I I canceled this app way before the renewal date or trial was over and I was still charged. I would like my refund in full please back to the card on file. If you have any questions you can call me at 770-5474473..
Kawaii Snuggle Co.
Jun 17, 2024
on
Shopify
I was supported by Jennie, who guided me around the platform, advised me in how to complete an order process, we still have some issues but Jennie has reassured me the Dev team will advise further.
Thank you for your help.
NobodyNiche
Jun 17, 2024
on
Shopify
Vivian was a great help very prompt and very informative. I will recommend my friends to this app.
One Stop Shop
Jun 17, 2024
on
Shopify
Great App and amazing customer service I had a few issues and an agent by the name of Vivian assisted me very Clear and Easy to understand super fast response speed I appreciate Zopi and the team
My Store
Jun 17, 2024
on
Shopify
So Helpful and quick !
A Friend Told Me About It
Jun 17, 2024
on
Shopify
Customer Service/support from Ross was five-star excellent! Please me sure to reward his job well done!
Blitz schnell
Jun 17, 2024
on
Shopify
Ross has offered perfect help, from beginning till the end, very through help and was more than perfect
Royal Shopping Centre
Jun 16, 2024
on
Shopify
Ross was very helpful, very knowledgeable and show me been an older person, consideration and respect.
Xiaomi lover
Jun 15, 2024
on
Shopify
Wow.. This is my first time using such a service, and it's really convenient and super easy. It has an incredibly sophisticated user flow! Really great!!
My Store
Jun 13, 2024
on
Shopify
Minn was excellent. Helped with all my queries very efficiently.
Takumi Kitchen
Jun 13, 2024
on
Shopify
Fantastic tool and amazing support! Minn has been super nice and ready to answer all my questions and solve my problem!
I wish all the CS agent will be like her!
Seller sync
Jun 12, 2024
on
Shopify
The app is very easy to use. I had the privilege to chat with Minn this morning. She was AWESOME. Helpful, patient, knowledgeable and walked me through everything I needed know how to do. She should be a trainer if not already one. You are lucky to have someone as efficient as Minn.
Inspirational Blessings
Jun 11, 2024
on
Shopify
efore I contacted the Zopi support, I completely lost on what do and not to do. But after chatting with Clara, everything finally made sense and I was able to move with everything.