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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,648)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Wild Wax Candle Company

Sep 17, 2024  on Shopify

Jasmine from Anivia was so helpful, knowledgeable, and quick. I spent 5 hours trying to use another customer review app - no help available. I cannot believe she took care of my needs in 20 minutes. I would use this company and representative any day of the week. Such GREAT customer service.

H R Store

Sep 17, 2024  on Shopify

Spoke with MIA she is really nice quick response. helped me to through the issue easily

Peace State

Sep 16, 2024  on Shopify

I like this app the best out of all the review apps I've tried. Pamela and the support team are super helpful and responsive too, which is hard to come by these days!

Keshcare

Sep 16, 2024  on Shopify

great customer support

Dahil Express

Sep 16, 2024  on Shopify

I really liked the app, especially the customer service, Audrey and Raymond thank you very much, it helped me with something that I wouldn't have been able to fix on my own.

Beauty Matters

Sep 16, 2024  on Shopify

Tiana helped preaty quick with app integration. Works smooth. Thanks a lot!

GymDevils

Sep 16, 2024  on Shopify

everything is good specially customer support it was an amazing experience. I would highly recommend everyone to use app it's features are best, loved it.

Tienda Valkyria

Sep 15, 2024  on Shopify

thanks for your attention Sonny

Christian's Store

Sep 15, 2024  on Shopify

Muy buena atención, excelente y rápida respuesta por parte de Damián, estoy muy agradecido y conforme con la aplicación.

SW Eiffel Store

Sep 15, 2024  on Shopify

I will Highly recommend this app. They have excellent customer support system. Hana, especially was very supportive and expert in addressing my problems.

Manmaker

Sep 15, 2024  on Shopify

Love this app, many features, good support team, Damian and Raymond helped me a lot

My Store

Sep 15, 2024  on Shopify

This app is incredible!! Is easy to use and is perfect !! The customer team really good and they find solution to anything!! Thank you a lot for this app !! Thank to Sonny !! Is doing a great work !!

My Grow And Glow

Sep 15, 2024  on Shopify

Excellent response, Hana is a very good agent. She guides me very well in a few minutes. Great job

Priecom Games

Sep 15, 2024  on Shopify

Very good customer service, very fast and efficient. I had a problem, and I contacted them via chat, and the advisor Lydia explained how to solve it and even guided me with pictures! I'm very grateful to her!!!!

EasyLifeTool

Sep 14, 2024  on Shopify

Here is the translation: "Support is really fast. I highly appreciate Mia. I greatly appreciate this application; with the free package, you can use most of the features you need. It's not just a review; it's an entire plugin ecosystem."

Livelylab

Sep 14, 2024  on Shopify

The support team is so good and replied to my requests instantly especially audrey, She not only helped me to understand their app but also helped me to import reviews from a dropshipper they dont currently support.

cocobear

Sep 14, 2024  on Shopify

Avada support (Kevin) is great. I had home page issues after updating Theme. He helps me to solve this problem easily. Thanks a lot.

Mein Shop

Sep 14, 2024  on Shopify

Very fast service thank you Pamela!!!

Integraudio Store

Sep 14, 2024  on Shopify

Great to work with, thanks Hana for help! Vil

Jamal Shanti

Sep 14, 2024  on Shopify

Amazing app to get reviews setup and testimonials for those who use it! Hana has been super helpful and amazing at setting up the app! Recommend!

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