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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

My Store

Nov 12, 2024  on Shopify

"Shout-out to Audrey for her amazing help with setting up my reviews on the Air Product Reviews app! Importing product reviews was a smooth process thanks to her guidance. I couldn't have done it without her. Really appreciate the support, Audrey!"

Cardiac Attack Coffee Co.

Nov 12, 2024  on Shopify

Hana was great and thorough. Great help and super efficient

naestyon

Nov 12, 2024  on Shopify

Abby is one hell of an employee. She came to my rescue and provided me with complete and clear guidance. I could set up everything effortlessly thanks to her professionalism and knowledge. Honestly glad to have chose Air Product Reviews for my business.

Pioneer Clothing

Nov 12, 2024  on Shopify

Highly recommend this app, it really has made such a difference to the overall customer experience. Hana in customer services helped us to integrate the app to our store. Thank you! :)

Amelia

Nov 12, 2024  on Shopify

Thank you Hana for supporting me. Excellent communication and helping skill.

Useful4me

Nov 12, 2024  on Shopify

i was helped by a customer service named Audrey she was very helpful , friendly and fast with the responds i will recommend this apps to her my friends

FULL-Y

Nov 12, 2024  on Shopify

I am truly grateful for the outstanding support provided by Sonny and Alyssa from the Air Product Reviews App & UGC Help Center. Both of them went above and beyond to address my concerns with speed and expertise, making my experience seamless and stress-free. Sonny, as a technician, demonstrated exceptional technical skills and efficiency. He tackled my concerns quickly, resolving issues with a level of expertise and precision that was impressive. His proactive approach and thorough explanations made me feel completely supported throughout the process. Sonny’s dedication to resolving my concerns swiftly yet effectively was a testament to his professionalism, and I couldn’t have asked for better assistance. Alyssa was equally phenomenal in her support. She responded promptly to every question, handling each detail with care and making sure I felt prioritized. Her friendly, professional attitude and commitment to finding solutions left a lasting impression. Alyssa’s support made me feel valued and assured that my concerns were in the best hands. Together, Sonny and Alyssa have set an exceptionally high standard for customer service. Their combined expertise, attentiveness, and commitment to helping customers are invaluable. I am incredibly thankful to have received their support, and I wholeheartedly commend their dedication and hard work!

Gravyr Store

Nov 11, 2024  on Shopify

I just have to say they go above and beyond I'm still shocked at how fast they are and solve stuff, I asked for help less than 2 minutes the coding for the theme and some other stuff went as fast as anything really recommend. So helpful and knowledgeable staff but best of all they are nice and helpful

VeroBreeze

Nov 11, 2024  on Shopify

This is really amazing and such good support and thanks to Charles was able to help with what i needed!

Eclimia

Nov 11, 2024  on Shopify

Hanaa ,i am happy for your work

Banthan Chali

Nov 11, 2024  on Shopify

love how Hana assisted me

Mağazam

Nov 11, 2024  on Shopify

The application is really easy and the customer service is doing a very good job I am very satisfied and damian is very kind person

Pink

Nov 10, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Absolutely Amazing Experience with Hana! Hana has truly been a delight to work with! From start to finish, her dedication, kindness, and expertise have made all the difference. She went above and beyond to ensure I had everything I needed, answering my questions with patience and genuine warmth. Not only is she incredibly knowledgeable, but her positive energy makes every interaction a joy. It’s clear she cares deeply about her clients and their success. Thank you, Hana, for making this experience so smooth and enjoyable! You’re truly one of a kind, and I feel so lucky to have had your support. Highly recommend her to anyone looking for top-notch service!

Retrify

Nov 10, 2024  on Shopify

Bellarte Enchanté

Nov 10, 2024  on Shopify

hana war sofort zur stelle und hat mich durch die app gefuehrt ,besser gesagt sie hat alles alleine gemacht, nun funktioniert alles perfect danke hana ich kann die app nur weiter empfehlen toller servive

Richesse accesorios

Nov 10, 2024  on Shopify

First time asking a setup question ‍♀️. First of all, they have many languages to choose from, which is very user-friendly for me! Also, a big thank you to Hana for her kind and patient help in setting up the programs I needed for my store . This has been a huge help to me! Thanks again to Hana for her patience.

JingleShine

Nov 09, 2024  on Shopify

I found this app very helpful as It's essential to have reviews in your online store, Air Product Reviews gives chance to everyone from beginners to advance professionals, has amazing support team, my special thanks goes to Audrey ❤️!

DronBits

Nov 09, 2024  on Shopify

Thank you for the solution provided, apart from the fact that I do not have the premium option, they treated me as such, HANA.

DrainBrain

Nov 08, 2024  on Shopify

Great service and quick response, professional and friendly staff, the program works very well and is efficient, I recommend this service

NoirLuxxe

Nov 08, 2024  on Shopify

Thank you abby for helping, so helpful!! thank you

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