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Customer reviews: Air Product Reviews App & UGC

Develop by Air Apps

Reviews (5,645)

Overall rating
5

What Merchants Think

Merchants generally have a positive view of the "Air Product Reviews App & UGC." They appreciate the ease of installation, user-friendly interface, and the ability to collect and showcase authentic customer reviews. The app is considered a game-changer for many stores seeking to enhance customer engagement and trust. While there are occasional technical challenges, the responsive and effective customer support is highly praised, making the overall experience satisfactory for users.

Key Strengths

  • User-friendly interface and easy installation process.
  • Comprehensive feature set, including review import and integration capabilities.
  • Highly effective and responsive customer support.
  • Engagement-boosting features such as photo and video reviews.
  • Seamless integration with Shopify and other platforms.
  • Free plan offers substantial functionality without many restrictions.

Common Concerns

  • Some merchants faced technical difficulties with integration.
  • Concerns about the app's ergonomics and user interface for some users.
  • Lack of direct integration with some marketplaces like eBay, Etsy, and TikTok.
  • Minor glitches with review displays that need support intervention.
  • Desire for more robust customization options in some cases.

Final Thoughts

The "Air Product Reviews App & UGC" is held in high regard by its users for its functionality, effectiveness in improving customer trust, and outstanding support team. While there are areas for improvement, particularly in integration and user interface, the app's strengths significantly outweigh the drawbacks. It is highly recommended for e-commerce businesses looking to enhance their review management and customer engagement.

Flawless Bodi

Dec 11, 2024  on Shopify

Audrey was a great help. She assisted me with making sure my reviews were showing up and was knowledgeable about the different plans with Shopify. Greatly appreciated.

BECAUSE OF AMBER

Dec 11, 2024  on Shopify

Love the visibility so far and the chat feature for troubleshooting. Everyone is very helpful and knowledgeable.

GSR Engineering

Dec 10, 2024  on Shopify

Possibly the best app I could find for reviews! Really well functioning and easy to set up. Support is also super responsive - once again, Hana, thank you for your help! :) Highly recommended app!

MICAZAZ

Dec 10, 2024  on Shopify

Great app and support from Hana :)

Dog House

Dec 10, 2024  on Shopify

Damian was very prompt with offering a solution. It didn't take long for Damian to understand and resolve my issue. Spot-on and very accurate.

Plume & Cocon

Dec 09, 2024  on Shopify

J'ai eu l'aide Sonny pour la plateforme Air: Product reviews App & UGC et je suis très satisfait il a pu résoudre mes problème rapidement je suis satisfaite

Bissutelia

Dec 09, 2024  on Shopify

Estupenda HANNA

Blinkshoppers

Dec 09, 2024  on Shopify

The help support is totally terrific, Abby helped me a lot for setting up my store. Thank you Abby and thank you Air Reviews

MartHome

Dec 09, 2024  on Shopify

Muito bom! Estou tendo um ótima experiência com App e o suporte deles.

Global-Cosmetics

Dec 09, 2024  on Shopify

best app, the support also very very good, helped me in seconds for my issue. this is currently the best reviews app on this market and the best service you can get.

Shovota shop

Dec 08, 2024  on Shopify

Quiero dar las gracias al equipo de soporte de Air Product Reviews App & UGC. Su atención y respuestas rápidas hicieron que mi experiencia fuera mucho más fácil y agradable. Agradeció tu disposición a ayudar y resolver mis dudas. ¡Gracias por su excelente servicio! Sonny fue muy amable y siempre estuvo atento para ayudarme con cada pregunta y proporcionar una solución inmediata

Elligium

Dec 08, 2024  on Shopify

I would like to take a moment to express my deepest gratitude to Jade for her outstanding support and invaluable contributions in setting up the Reviews App and implementing UGC strategies. From the very beginning, Jade demonstrated exceptional professionalism, in-depth knowledge, and a proactive approach that made the entire process seamless. Her ability to understand our specific needs and provide tailored solutions has significantly enhanced our platform. The clarity with which she explained complex concepts and her patience in addressing all our queries were truly commendable. Jade's dedication went beyond just completing tasks; she ensured every detail was perfect and that we felt confident at each step of the journey. Thanks to Jade's guidance, we now have a system in place that not only adds immense value to our customer experience but also helps us build trust and engagement with our audience. It’s rare to come across someone so committed and thorough in their work, and Jade has set a benchmark for what exceptional support should look like. Jade, your efforts have not gone unnoticed. Your hard work, positive attitude, and commitment have truly made a lasting impact. Thank you for being such an integral part of this project!

FreshArea

Dec 08, 2024  on Shopify

They helped me a lot in solving my problems, perfect

My Store

Dec 08, 2024  on Shopify

this app helps a lot. I want to say thanks to Audrey he helped me a lot to finish the setup

Shop Juancho

Dec 08, 2024  on Shopify

Aubrey Great Support

Arcadeboy™

Dec 08, 2024  on Shopify

Hashini Herath Music

Dec 08, 2024  on Shopify

House of Varada

Dec 08, 2024  on Shopify

Talked to Hana from support who was super helpful and answered all my questions. Very promising app too.

Morenax

Dec 07, 2024  on Shopify

The application is great, I recommend everyone who does this job to use it. The technical team is amazing and they take care of you in the best possible way. They solve all your problems.

Luvanio

Dec 07, 2024  on Shopify

It's a nice app that I use often. I like the support team more than the app. Thank you very much to Alyssa, Audrey and Andrew

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