Tenchaty

Instant global support with AI chatbot: fast setup, 24/7 service.

One-click translation

24/7 automated support

Instant ai setup

Seamless handoff

Faq configuration

About Tenchaty

Launched Oct 01, 2025

Built by Tencent Cloud International Pte. Ltd.

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Description

Launch your AI chatbot in 3 minutes to deliver 24/7 multilingual customer support.

TenChaty helps merchants provide instant, global customer support with an AI chatbot that goes live in just three minutes. Offer 24/7 automated service, reduce workload for human agents, and boost response speed. The smart inbox enables seamless handoff to staff, with one-click translation and customer info preview. Configure FAQs, prompts, and knowledge base easily to ensure accurate, consistent answers.

24/7 AI customer support
Smart inbox with auto translation
Detailed customer insights

Pros

Instant global support setup in just three minutes.
24/7 automated service to ensure continuous customer support.
Reduces workload for human agents, allowing them to focus on more complex queries.
Boosts response speed for customer inquiries.
Smart inbox facilitates seamless handoff to staff.
One-click translation feature for handling global queries efficiently.
Customer information preview aids in providing personalized service.
Easily configurable FAQs, prompts, and knowledge base for accurate and consistent answers.
Provides detailed customer insights for better service and engagement.

Cons

Over-reliance on automation might miss nuances in customer inquiries.
Initial setup and configuration may not be intuitive for all users.
Dependencies on the AI's ability to correctly interpret and respond to diverse queries.
Potential language translation inaccuracies affecting customer communications.
While it boosts response speed, it might compromise on the quality of interaction for complex queries.