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Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (668)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Vape360

Jun 10, 2025  on Shopify

It's pretty straight forward with some useful features. It's a little convoluted with creating, activating, and then activating again inside the theme, but it works. The checkout options are nice. They could use some more customization and freedom when it comes to recommendations, but it's not bad at all. The biggest issue is features being activated that can't be deactivated because of their paywall. For example, when integrating the app, you follow the recommended steps provided by the app. Since it's your first time using it, you go by what the developer recommends. Part of that integration is selecting Aftersell in your post-purchase page. What you don't know is that the Post-Purchase Funnels are behind a paywall, so when you finish the trial and stick with just the checkout plan, you cannot access post-purchase funnels to turn them off. Now, I have orders that are set to "hold" before fulfillment because of a setting I can't turn off. Removing Aftersell from post-purchase page hopefully stops this, but is still injecting code into my theme that's not being used - creating code bloat. Even customer service can't deactivate them - they just tell you to remove it from post-purchase in checkout settings. Feels a little weird and sketchy that Aftersell themselves can't turn it off permanently without me paying. I'll probably move on to another checkout app. I've used a large amount of apps on Shopify and have never seen a reverse pay wall at the expense of the user.

AUSTMOTO GIVEAWAYS

Jun 09, 2025  on Shopify

These guys are next level! Their support is amazing fast, and it backs such an epic well designed product. Well done, highly recommended

SeasonTech

Jun 09, 2025  on Shopify

Changed the cost without notice. $9 > $34.99 It was a good app, but there are ones out there just as good, if not better.

Sunshine Caps Co.

Jun 09, 2025  on Shopify

Very happy with this app so far! I just installed it and chose the option to have them set it up for me. Hailey handled everything very quickly and was very thorough and friendly. Definitely appreciate it and look forward to seeing the results!

Secret Woods

Jun 03, 2025  on Shopify

Laura is an amazing customer service representative! She made me a personal video showing the best way to lay out the widgets, with a brief explanation of why each one goes where it does.

Lote Tree Healing

Jun 02, 2025  on Shopify

I was recommended this upsell app by a big brand on shopify. Someone called John was really helpful and set this all up for me as I struggle a lot with the technical side of things but he made it all so easy and stress free by setting the whole thing up for me so quickly. I’m looking forward to seeing how this goes and will definitely be leaving another review once we’ve been using the platform a for a bit. Thank you so much for your great customer service.

Fridja

May 29, 2025  on Shopify

This app is a no-brainer if you have multiple SKUs. On day 1 I got two upsells with very little effort on my half. I'm looking forward to utilising it properly with A/B testing etc. Shout out to their support too, they were really helpful.

Tide Hill

May 28, 2025  on Shopify

Great app. When I had an issue (user created, ie - by me), they were very quick to respond with clear and correct instructions and it was resolved.

LUCINN

May 27, 2025  on Shopify

Very very good customer support that not only answered my questions but also suggested alternatives in achieving the goal when the technical possibilities are limited. (Thanks Patti!) The app itself is intuitive and has been driving steady revenue for us which is awesome, looking forward to scaling further with aftersell giving use more margins to acquire new customers!

HiStrips

May 27, 2025  on Shopify

incredible guy, top. he really helped us. 10/10 recommend. Loom video and everything explaining process. Masterfull

Nuvé

May 25, 2025  on Shopify

Seamless integration, easy setup, and most importantly—it works. We saw an immediate boost in AOV without disrupting the customer experience. Highly recommended for any brand looking to maximize revenue.

Simufy

May 22, 2025  on Shopify

Great app and very helpful chat support. So far, we are using it to show checkout and product page upsells and it's been so easy to configure. Highly recommended app!

Empress Mimi

May 21, 2025  on Shopify

Brandon has been absolutely amazing — super helpful and really went above and beyond to support me with my concern! It made a big difference and I truly appreciate the care. The app has become an essential part of how we run our business, and we’re really glad to be using it. One thing that would make it even better is having more options to customize the design — I think that could be a fantastic addition in the future, and something that would give users even more flexibility. Thanks again for the great support and for building such a useful tool!

Skinny Coffee SuperBoost

May 21, 2025  on Shopify

Amazing customer service — always quick to resolve issues, and consistently kind and warm in their approach. I wish more apps offered this level of incredible support when problems arise. Also the app offers everything that we need right now for post purchase upsells and checkout customization in multiple languages.

SoGlowUp

May 19, 2025  on Shopify

Hailey heeft me uiteindelijk goed geholpen met alles.de klantenservice van aftersell zijn allemaal heel behulpzaam. Ik wil graag bedanken, Patty & Hailey!

beLIVELY

May 19, 2025  on Shopify

Best app to use to for upsell and after sell! Brandon is amazing and helped me with everything. Thanks again!

Oreylo

May 18, 2025  on Shopify

Aftersell is a fantastic app. It's easy to set up and user-friendly We've seen a noticeable boost in our RPV. Great support team as well, recommend for any store looking to increase post purchase revenue.

Blessed Is She

May 14, 2025  on Shopify

The support was awesome and that means a lot when you're trying to troubleshoot something so essential to your storefront.

KODGEM

May 11, 2025  on Shopify

Aftersell is a great product and John give us a quick and accurate onboarding. I think this is a must use product for all stores.

Pistols 'n Petticoats

May 08, 2025  on Shopify

Fantastic customer service so far, Hailey helped me create a sales funnel for my boutique. This was a massive relief that as a one woman show, I didn't have to figure out one more thing right now. Thank you so much for the help. I'm looking forward to increased order values!

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