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Customer reviews: Aftersell Post Purchase Upsell

Develop by Shopify

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (748)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Tell Me Your Story Books

Jan 14, 2026  on Shopify

There's a lot of power behind Aftersell, giving Shopify store owners like me the tools I need to cross-sell and upsell to consumers who happily purchased my products. I was deeply impressed after I got stuck with a post-purchase funnel how-to issue and Hailey from the support team jumped into a chat window to help me with the matter. Not only did she assist me via chat, but she recorded a video showing me the step-by-step approach to solving the matter. Superb service (and it was almost 11 PM at night!).

Nordeco TW

Jan 07, 2026  on Shopify

I got charge a 54.99 USD usage fee for this app, i do not get any sales from it and not even enable the app, not sure why, asking for a refund now

Timeless Straps

Dec 30, 2025  on Shopify

scam installed, attempted to setup, didn't work, uninstalled within a day and got billed $36 at the end of the month.

Mercer Lane

Dec 30, 2025  on Shopify

Installed AfterSell and saw results the same day. Took less than 10 minutes to set up and it increased my AOV by around 20%.

Viveluxe

Dec 27, 2025  on Shopify

Recently switched to Aftersell and very satisfied with the features and the UI/UX. Lots of options for customization and incredible customer support. Michelle has been responding very quickly and adequate.

Testolite

Dec 21, 2025  on Shopify

Full of bugs. Couldn't access to a funnel step content because of a bug and they can't even fix it quickly

True Classic

Dec 19, 2025  on Shopify

Aftersell has been an outstanding partner for our team. The customer service and overall responsiveness are top-tier, and the team is always proactive and available to support us whenever needed. A special mention to Sharon, who has been an incredible Account Manager, always attentive, strategic, and genuinely invested in our success. Also, Justin deserves recognition for carefully listening to our requirements and consistently turning them into real, effective solutions. Highly recommended for any team looking for a reliable and supportive partner.

Maison Éliane

Dec 16, 2025  on Shopify

Their AI and human chat experience was excellent. I'm busy, they're busy but they gave me pertinent information to solve my problem and I could fix the issue on my own schedule. Excellent service everyone ending with Jose!

RaveFlow

Dec 12, 2025  on Shopify

I spent almost two hours troubleshooting my upsell setup, and there were a few frustrating moments, especially when a real customer order was modified during testing without my approval. That said, the support team (Mark and Dom) stayed with me the entire time and helped get everything fully resolved. They were patient, responsive, and made sure the final setup works smoothly. Great support overall, but I’d love to see more caution around live orders.

Licorice.com

Dec 12, 2025  on Shopify

BEST UPSELL APP! Aftersell's Post Purchase works wonders for our business. Allowing us to upsell easier than ever before. Great dashboard, amazing support, and works extremely well... Almost 2-3x the rev and conversion rate of our old Upsell app.

Primal Queen

Dec 12, 2025  on Shopify

Epic experience! Rokt and pay+ are game changers to squeeze more profit per session. Literally free money on the table. Post purchase offers do exactly what they are supposed to do.

Cookies.com

Dec 10, 2025  on Shopify

Best App! Aftersell's Post Purchase works wonders for our business. Allowing us to upsell easier than ever before. Almost 2-3x the rev and conversion rate of our old Upsell app.

Farmer's Fetch

Dec 04, 2025  on Shopify

Awesome app. My only regret is not finding and installing this a year ago! Fairly easy to setup and customize, it took me less than an hour and we had a few hundred dollars of incremental revenue within the first day. Highly recommend this to anyone on the fence.

eternoa

Dec 03, 2025  on Shopify

Super fast and helpful! I had an issue and it was solved really quickly. The team was on it right away. Great experience so far with AfterSell.

GLENARI

Nov 29, 2025  on Shopify

according to Shopify’s own documentation Post-purchase upsells don’t work with Apple Pay, Shop Pay, or Google Pay. It’s unbelievable that an upsell app can’t show upsells to customers using the most common payment methods. And while you’re left guessing which checkout option might actually trigger their widget, AfterSell keeps charging you full price anyway.

Moon Magic

Nov 29, 2025  on Shopify

Really happy with Aftersell so far. The setup was straightforward and the customization options make it easy to match our brand. We saw an instant uplift in revenue after adding the post-purchase offers. It’s a no-brainer for any Shopify store looking to increase AOV with minimal effort.

Coffydoor-Eu

Nov 18, 2025  on Shopify

Absolutely horrible customer service. The app itself does not work for some reasons and it's been two weeks now since their "engineering" team clearly understood the issue and promised to get back to us. The customer support reps give generic answers like ai bots. Will have to change post purchase app once again

QuickStick

Nov 15, 2025  on Shopify

The product page upsells have never allowed for me to make manual upsells. Only the automatic product selection works, which doesn't allow for me to pair specific products together for a product page upsell. The automatic upsells don't always make sense to offer, so having the ability to manually choose products to pair is important. I have reached out to support several times about this over the past several weeks and get strung along time after time with zero support. No urgency or care given to provide support and I have been using this app for months.

Silky Planet FI

Nov 12, 2025  on Shopify

Good app for setting up after-purchase flows really fast. The A/B testing feature is great since we test a lot!

Wellnesslifeclub74

Nov 09, 2025  on Shopify

This app works great with shopify store easy to work best bundles ever. The match off works well will boost your sales upon having traffic and conversion happens quickly.

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