"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.
Key Strengths
Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
Intuitive and easy-to-navigate user interface.
Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
Extensive customization options that allow tailored upsell strategies.
Seamless integration with existing Shopify stores.
Useful resources and tutorials provided by support for easy setup and troubleshooting.
Common Concerns
Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
Technical issues like updates requiring re-setup and potential bugs with payment integrations.
Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.
Final Thoughts
"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.
The OCD Plug
Feb 20, 2025
on
Shopify
Currently on the trial app but seems to be doing great so far and has lead to a few sales within 24hrs. I also reached out to support and they answered the few questions i had. I am excited to see our AOV in the next few months
Sense-ational You
Feb 18, 2025
on
Shopify
Great customer service! Jacinda was very quick to respond with a video of the exact steps I needed. Excited to see the results of my funnels!
Persia's Pantry
Feb 17, 2025
on
Shopify
Michelle was great, quickly effectively answered my questions and fixed the issue I was having with my aftersell widgets.
Folqs
Feb 17, 2025
on
Shopify
had a great experience with Lillian from support. She helped me to set up correct upsell flow and made sure I understood every detail. It was quick too!
NAOA Design
Feb 13, 2025
on
Shopify
Lillian was very helpful and quick to respond to my need. I would definitely recommend this app and the team behind it!
Jamo VFX
Feb 06, 2025
on
Shopify
This app is genuinely easy to use, I've used 10+ different shopify plug-ins for various reasons and they're always difficult to use with limited features, but the layout is actually useful and not annoying. Also great customer service.
Rockin Bettie
Feb 05, 2025
on
Shopify
Jacinda was amazing and helpful and took a lot of time with me and was very easy to understand
Thank you!
Sybotanica
Feb 04, 2025
on
Shopify
New review:
So they did act really quick in solving the issue's at hand and now we are back up and running pretty quickly. 10/10 for how quickly they reacted and we are happy to say the app is working properly again.
Old review:
No communication about the app literally being broken by the new Shopify checkout.
Lost revenue and now it doesn't even work.
Sybotanica
Jan 30, 2025
on
Shopify
No communication about the app literally being broken by the new Shopify checkout.
Lost revenue and now it doesn't even work.
BEACN
Jan 28, 2025
on
Shopify
Great app, easy to set up and use, solid customization options as well. Lillian was amazing and incredibly helpful with supporting us!
Savile Row Company
Jan 26, 2025
on
Shopify
I'm still using the free trial so jury is out on the product yet as we are only just setting it up but the customer service / help desk are amazing so leaving the review to compliment them on a job very well done.
So far the app looks good but only been using it for a couple of days so will give a more thorough review after a month
Little Sprouts Co
Jan 26, 2025
on
Shopify
AfterSell has been a fantastic addition to our Shopify store. It’s incredibly effective at increasing revenue by creating post-purchase upsell and cross-sell offers that are shown to customers after they complete their orders.
Neonoda
Jan 24, 2025
on
Shopify
I haven’t been using the app for very long, but right away, the customer service has been exceptional. That might not seem important to everyone, but when you're trying to get an upsell working on a Saturday night and no one is there to help until Monday, you realize how crucial good support is. My rep, Dom, resolved an issue I was having with a different upsell in less than 15 minutes. I’m giving it 5 stars for the outstanding service alone!
NailRENEW Corp
Jan 23, 2025
on
Shopify
I had a fantastic experience with AfterSell and their support team, especially Dom! I was setting up an upsell offer and ran into a couple of challenges regarding product images and replacing an existing order with an upgraded variant. Dom was incredibly responsive, knowledgeable, and patient, providing clear guidance and multiple solutions to help me get everything set up properly.
What really stands out about AfterSell is the sheer number of customizations available right out of the box. The platform is incredibly flexible, allowing for tailored upsell strategies that fit different business needs. On top of that, the support team provides helpful insights into how Shopify’s payment gateways work with post-purchase upsells, ensuring everything runs smoothly.
If you're looking for a powerful upsell solution with extensive customization options and an exceptional support team, I highly recommend AfterSell!
Aussie Troves
Jan 23, 2025
on
Shopify
I worked with Jacinda and she was a huge help. Walked me through all the set ups and gave me advice and tips. She even made little tutorial videos personalized for my needs. A tremendous help.
Essentialbag
Jan 23, 2025
on
Shopify
Just got the app, the support is exceptional. Can recommend for custom solutions. Thank you again for the help.
Dalebury
Jan 22, 2025
on
Shopify
Lillian at Aftersell was incredibly helpful in resolving our challenges with Shopify's restrictions. She patiently explained the limitations and provided a workable solution, complete with detailed videos and documentation. I appreciate her proactive support, clarity, and willingness to go the extra mile to ensure we found a way to make it work. Highly recommend her for exceptional customer service! Thank you, Lillian!
4Knines®
Jan 22, 2025
on
Shopify
Patti was AMAZING - so helpful and patient. She even sent quick step-by-step videos to help explain things. However, updating to a new version is tedious, time-consuming, and frustrating - it requires setting up all of the upsells again (triggers and products). The update should have the option to migrate settings to the new version.
Patriot Shave
Jan 18, 2025
on
Shopify
Dom was very cheerful, quick to help, and helpful with initial setup. thanks! So far so good with Upsell
Pusser's Rum
Jan 15, 2025
on
Shopify
The AfterSell app has been great for us! It’s boosted sales and worked exactly as we hoped. It’s easy to use, simple to customize, and the support team is responsive and helpful.