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Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (665)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Simufy

May 22, 2025  on Shopify

Great app and very helpful chat support. So far, we are using it to show checkout and product page upsells and it's been so easy to configure. Highly recommended app!

Empress Mimi

May 21, 2025  on Shopify

Brandon has been absolutely amazing — super helpful and really went above and beyond to support me with my concern! It made a big difference and I truly appreciate the care. The app has become an essential part of how we run our business, and we’re really glad to be using it. One thing that would make it even better is having more options to customize the design — I think that could be a fantastic addition in the future, and something that would give users even more flexibility. Thanks again for the great support and for building such a useful tool!

Skinny Coffee SuperBoost

May 21, 2025  on Shopify

Amazing customer service — always quick to resolve issues, and consistently kind and warm in their approach. I wish more apps offered this level of incredible support when problems arise. Also the app offers everything that we need right now for post purchase upsells and checkout customization in multiple languages.

SoGlowUp

May 19, 2025  on Shopify

Hailey heeft me uiteindelijk goed geholpen met alles.de klantenservice van aftersell zijn allemaal heel behulpzaam. Ik wil graag bedanken, Patty & Hailey!

beLIVELY

May 19, 2025  on Shopify

Best app to use to for upsell and after sell! Brandon is amazing and helped me with everything. Thanks again!

Oreylo

May 18, 2025  on Shopify

Aftersell is a fantastic app. It's easy to set up and user-friendly We've seen a noticeable boost in our RPV. Great support team as well, recommend for any store looking to increase post purchase revenue.

Blessed Is She

May 14, 2025  on Shopify

The support was awesome and that means a lot when you're trying to troubleshoot something so essential to your storefront.

KODGEM

May 11, 2025  on Shopify

Aftersell is a great product and John give us a quick and accurate onboarding. I think this is a must use product for all stores.

Pistols 'n Petticoats

May 08, 2025  on Shopify

Fantastic customer service so far, Hailey helped me create a sales funnel for my boutique. This was a massive relief that as a one woman show, I didn't have to figure out one more thing right now. Thank you so much for the help. I'm looking forward to increased order values!

Mous US

May 07, 2025  on Shopify

So far, Sharon and Lillian have been super helpful with set-up and my queries, helping us resolve them in a timely manner to launch.

ANUVA

May 05, 2025  on Shopify

Great templates to use, easy to navigate and very responsive customer service. Just started out using the app but it's doing a great job so far!

Jersey Legacy

May 02, 2025  on Shopify

I had an outstanding experience working with Laura! She helped me with everything I needed on AfterSell—answered all my questions, set up my funnels, and even recorded the entire process so I can reference it in the future. What really separates AfterSell from platforms like Rebuy is the personal, step-by-step support. Other companies expect you to figure things out yourself, but Laura actually walks you through everything and does it with you. That kind of service is rare. Highly recommend

Turn Offroad

May 01, 2025  on Shopify

Great support! Got back to me right away, and the app is very easy to use especially compared to other Shopify apps. Got up and running very quickly.

Shock Surplus

Apr 30, 2025  on Shopify

our 8-figure store has checkout upsells and post-sale upsells live and running within 10 business hours. Support has been stellar!

Haka Life Nutrition

Apr 30, 2025  on Shopify

Love this - super flexible with almost every option you would need. Would love a little more design flexibility - but maybe it's a good thing to keep it in the box ;) Jacinda is awesome in support - she provided extra ideas and plenty of solutions - her idea already worked out of the gate! THANKS

Novelle-Paris

Apr 29, 2025  on Shopify

the app has everything you need. A top funnel opportunity to boost your cvr (in my last store every 5th purchase had an upsell) the app also has top support. After a short back and forth I was helped via video - which was very to the point. normally I don't write reviews, but I am very enthusiastic about the customer support! thank you very much

Timaru Boutique

Apr 29, 2025  on Shopify

I’m really happy with the service I received from Lillian at AfterSell. The responses were super quick and every explanation was clear and helpful. She made everything easy to understand and handled my questions with care and professionalism. Very good service, thank you, Lillian!

Icon Supply

Apr 27, 2025  on Shopify

I recently had the pleasure of interacting with Patti from the AfterSell support team, and I must say, she was absolutely wonderful! Patti is incredibly kind, patient, and always ready to help. She went above and beyond to assist me with my issue, ensuring everything was resolved quickly and efficiently. In addition, the AfterSell app has been a game-changer for our business. Thanks to its upsell features , we’ve been able to significantly increase our revenue and profit margins. The app makes it easy to offer additional products or upgrades to customers, which not only enhances their shopping experience but also boosts our sales performance. Highly recommend both Patti and the AfterSell app for their outstanding service and impactful tools! Thank you for helping us grow and improve our business.

Darker Apparel

Apr 26, 2025  on Shopify

Was super helpful setting up my funnels for me and giving me great recommendations. Excellent support and a super easy-to-use app. Would reccomend

In Season Jewelry

Apr 23, 2025  on Shopify

Jacinda was incredibly helpful and took the time to review the app with us in detail. She was knowledgeable, patient, and ensured that all our questions were answered. Her insights made a big difference, and we truly appreciate her support. Highly recommend working with her!

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