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Customer reviews: AfterSell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (1,089)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

ANUVA

May 05, 2025  on Shopify

Great templates to use, easy to navigate and very responsive customer service. Just started out using the app but it's doing a great job so far!

Jersey Legacy

May 02, 2025  on Shopify

I had an outstanding experience working with Laura! She helped me with everything I needed on AfterSell—answered all my questions, set up my funnels, and even recorded the entire process so I can reference it in the future. What really separates AfterSell from platforms like Rebuy is the personal, step-by-step support. Other companies expect you to figure things out yourself, but Laura actually walks you through everything and does it with you. That kind of service is rare. Highly recommend

Turn Offroad

May 01, 2025  on Shopify

Great support! Got back to me right away, and the app is very easy to use especially compared to other Shopify apps. Got up and running very quickly.

Shock Surplus

Apr 30, 2025  on Shopify

our 8-figure store has checkout upsells and post-sale upsells live and running within 10 business hours. Support has been stellar!

Haka Life Nutrition

Apr 30, 2025  on Shopify

Love this - super flexible with almost every option you would need. Would love a little more design flexibility - but maybe it's a good thing to keep it in the box ;) Jacinda is awesome in support - she provided extra ideas and plenty of solutions - her idea already worked out of the gate! THANKS

Novelle-Paris

Apr 29, 2025  on Shopify

the app has everything you need. A top funnel opportunity to boost your cvr (in my last store every 5th purchase had an upsell) the app also has top support. After a short back and forth I was helped via video - which was very to the point. normally I don't write reviews, but I am very enthusiastic about the customer support! thank you very much

Timaru Boutique

Apr 29, 2025  on Shopify

I’m really happy with the service I received from Lillian at AfterSell. The responses were super quick and every explanation was clear and helpful. She made everything easy to understand and handled my questions with care and professionalism. Very good service, thank you, Lillian!

Icon Supply

Apr 27, 2025  on Shopify

I recently had the pleasure of interacting with Patti from the AfterSell support team, and I must say, she was absolutely wonderful! Patti is incredibly kind, patient, and always ready to help. She went above and beyond to assist me with my issue, ensuring everything was resolved quickly and efficiently. In addition, the AfterSell app has been a game-changer for our business. Thanks to its upsell features , we’ve been able to significantly increase our revenue and profit margins. The app makes it easy to offer additional products or upgrades to customers, which not only enhances their shopping experience but also boosts our sales performance. Highly recommend both Patti and the AfterSell app for their outstanding service and impactful tools! Thank you for helping us grow and improve our business.

Darker Apparel

Apr 26, 2025  on Shopify

Was super helpful setting up my funnels for me and giving me great recommendations. Excellent support and a super easy-to-use app. Would reccomend

In Season Jewelry

Apr 23, 2025  on Shopify

Jacinda was incredibly helpful and took the time to review the app with us in detail. She was knowledgeable, patient, and ensured that all our questions were answered. Her insights made a big difference, and we truly appreciate her support. Highly recommend working with her!

Presa Pan

Apr 22, 2025  on Shopify

Awesome expereince with Jacinda - quick easy and very professional level support. Highly detailed and great advice.

NineTwoFive

Apr 21, 2025  on Shopify

Easy to setup flows based on automation. And really quick support within 3 seconds I received a reply.

TheLittleMilkBar

Apr 17, 2025  on Shopify

Love the function of this app & the customer service has been great! This helps to increase conversions and AOV. Hailey was super helpful and sent me a video to refer back to with her suggestions to increase AOVs and conversions.

Joanne’s Journals

Apr 16, 2025  on Shopify

Just set the app up and all i can say is first impressions everything looks and sounds great hopefully this will excel the business .

Argeve

Apr 13, 2025  on Shopify

Very kind, professional and friendly, we worked togheter for 3 hours at least I never used the app before and she helped my so much on setting everything up. Thank you Patti.

Trentik

Apr 12, 2025  on Shopify

I would recommend this app to any Shopify store owner. The customer service representative, Laura answered all of my questions and made the process super easy! Definitely give aftersell a try!

DR-HO'S

Apr 11, 2025  on Shopify

Been using the post-purchase funnels for a month or so. It was easy to set up. Relatively good customization options. Support was reasonably quick. Already seeing positive results.

Etap

Apr 09, 2025  on Shopify

AfterSell is an amazing app to use. Super user friendly, and especially their support makes it great, so whenever you have a problem they are there to help!

Monavida

Apr 06, 2025  on Shopify

Patti was wonderful, helped me for 1,5 hours straight and found all the best solutions for my brand. A true modern day hero!

Back 2 Basics Golf

Apr 05, 2025  on Shopify

Excellent Customer Service! What really stood out was the excellent customer service — the team is responsive, knowledgeable, and genuinely wants to help you succeed. Highly recommend if you're looking to optimize your upsells and deliver a smoother customer journey!

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