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Customer reviews: Aftersell Post Purchase Upsell

AfterSell is a Shopify app designed to help merchants increase revenue through post-purchase upsells, order bumps, and personalized offers. This review compiles verified user experiences, pros, cons, and pricing details to help you decide if it fits your store's needs.

Reviews (665)

Overall rating
4.8

What Merchants Think

"AfterSell Post Purchase Upsell" enjoys generally positive feedback from merchants. Many praise its intuitive interface, customization options, and seamless integration with Shopify, which significantly enhances average order value (AOV). However, some users have faced issues with app functionality or pricing. Overall, the app is highly recommended for boosting sales and improving customer experience post-purchase.

Key Strengths

  • Exceptional customer service with responsive and helpful support representatives like Patti, Jacinda, Dom, and Lillian.
  • Intuitive and easy-to-navigate user interface.
  • Effective at increasing revenue and boosting AOV through post-purchase upsell and cross-sell offers.
  • Extensive customization options that allow tailored upsell strategies.
  • Seamless integration with existing Shopify stores.
  • Useful resources and tutorials provided by support for easy setup and troubleshooting.

Common Concerns

  • Complaints about the app's pricing model, which charges based on total orders, not just orders with upsells.
  • Technical issues like updates requiring re-setup and potential bugs with payment integrations.
  • Communication challenges about app breaking due to new Shopify checkout changes and slow responses from customer service at times.
  • Frustration with the learning curve and the need for strategic thinking when setting up upsell funnels.

Final Thoughts

"AfterSell Post Purchase Upsell" is a robust tool for merchants looking to maximize their Shopify store's sales through effective upsell strategies. It is particularly lauded for its exceptional customer service and ease of use, making it a top choice for many. Despite some challenges related to pricing and occasional bugs, its strengths greatly outweigh its weaknesses, making it a valuable addition for enhancing post-purchase processes.

Fittys™ Eyewear

Sep 03, 2025  on Shopify

Aftersell is fantastic. My ROI was almost instant after adding it, and I'm not a big store. Also, their customer service team helped me during Labor Day weekend when my sales were taking off for the first time, often late at night. Big thanks to Dom, Jam, and Mark.

Laila and Me

Aug 28, 2025  on Shopify

It's disappointing the developer isnt flexible with their Australian customers to assist with a store demo/ help setting up the app, unless you want a time slot between 2am and 5am.

Let's Get Artsy

Aug 25, 2025  on Shopify

The customer service team has been super responive & helpful whenever questions come up. Hailey was great to work with.

ALP Pouches

Aug 14, 2025  on Shopify

Great app and excellent support! Walked us through setting up our funnels and has been working great since we got set up.

Aisle

Aug 12, 2025  on Shopify

Honestly, I downloaded the app 30 min ago and it's already up and running thanks mainly to the speedy and super helpful real human (i think - hard to tell these days) who hopped on immediately and walked me through any troubleshooting.

HillCo, LLC

Aug 12, 2025  on Shopify

This has boosted our sales with additional Revenue after the initial sell. Customers are attracted to additional items that may pair well with what they are already getting.

Bee Inspired

Aug 05, 2025  on Shopify

Aftersell is one of the few apps that we have invested in that actually has a return on investment. in addition to that, the customer support that I just experienced is the best I have ever had with almost instant response, trouble-shooting, and problem solved in less than an hour of discovering our mistake. I can't say enough good things about our experience with this app.

TraumaPet

Aug 04, 2025  on Shopify

The app is easy to set up and has some good functionalities. In the end we decided against it as it does not have a volume discount integrated. Hailey was very helpful in getting the refunds sorted immediately. Thank you!

Woofy Lab

Jul 21, 2025  on Shopify

I was charged 133.54 euros, even though I was no longer using the application. I wrote to ask for a refund and since 2 weeks I still have no news from you and no refund has been made. Thief or not? I don't recommend it, watch out for yourself and your future billing. Some one answer me and can i get my refund ???

PawIsle.com

Jul 08, 2025  on Shopify

I started using AfterSell to boost our average order value with post-purchase upsells, and it’s been a game changer.

Wolven Store

Jul 07, 2025  on Shopify

PERFEITA! A GARANTIA DE ROI SE PROVOU VERDADEIRA NA MINHA SITUAÇÃO! AGRADEÇO MUITO O APOIO DO BRANDON!

Showcase

Jul 03, 2025  on Shopify

The support team at AfterSell was excellent — quick to respond and even sent me a custom video that walked me through my exact issue.

CogniCup

Jun 26, 2025  on Shopify

Amazing support which is always crucial when dealing with e-com SaaS. You get free set up by somebody from the Aftersell team. I got Laura and couldn't be happier. Regarding revenue I will have to wait but I don't doubt that it will help a lot!

LUCA RENÉE

Jun 23, 2025  on Shopify

Fantastic experience so far with great support! The platform offers exactly what we are looking for to offer our customers a smooth experience and increase sales.

Style Heaven

Jun 19, 2025  on Shopify

laura was helping me really good!! she had even the time to make a loom video with explaining some things. the app works easy and smart.

AZZURRA

Jun 12, 2025  on Shopify

A+ customer support. Fast responses and easy solutions. Nothing but positives to say about using AfterSell

Vape360

Jun 10, 2025  on Shopify

It's pretty straight forward with some useful features. It's a little convoluted with creating, activating, and then activating again inside the theme, but it works. The checkout options are nice. They could use some more customization and freedom when it comes to recommendations, but it's not bad at all. The biggest issue is features being activated that can't be deactivated because of their paywall. For example, when integrating the app, you follow the recommended steps provided by the app. Since it's your first time using it, you go by what the developer recommends. Part of that integration is selecting Aftersell in your post-purchase page. What you don't know is that the Post-Purchase Funnels are behind a paywall, so when you finish the trial and stick with just the checkout plan, you cannot access post-purchase funnels to turn them off. Now, I have orders that are set to "hold" before fulfillment because of a setting I can't turn off. Removing Aftersell from post-purchase page hopefully stops this, but is still injecting code into my theme that's not being used - creating code bloat. Even customer service can't deactivate them - they just tell you to remove it from post-purchase in checkout settings. Feels a little weird and sketchy that Aftersell themselves can't turn it off permanently without me paying. I'll probably move on to another checkout app. I've used a large amount of apps on Shopify and have never seen a reverse pay wall at the expense of the user.

AUSTMOTO GIVEAWAYS

Jun 09, 2025  on Shopify

These guys are next level! Their support is amazing fast, and it backs such an epic well designed product. Well done, highly recommended

SeasonTech

Jun 09, 2025  on Shopify

Changed the cost without notice. $9 > $34.99 It was a good app, but there are ones out there just as good, if not better.

Sunshine Caps Co.

Jun 09, 2025  on Shopify

Very happy with this app so far! I just installed it and chose the option to have them set it up for me. Hailey handled everything very quickly and was very thorough and friendly. Definitely appreciate it and look forward to seeing the results!

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