Reviews: AddressHero Address Validation

Customer reviews: Address Validator AddressHero

Reviews (208)

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What Merchants Think

Merchants generally perceive "AddressHero Address Validation" as an essential tool for streamlining their operations by minimizing address-related issues. The app is praised for its efficient performance, ease of use, and the noticeable reduction in incorrect deliveries. Many users highlight the significant impact on their customer service efficiency and operational costs, making it a highly recommended solution for e-commerce businesses.

Key Strengths

Automatic correction of incomplete or incorrect delivery addresses.
Easy and intuitive setup, running seamlessly in the background.
Reduces time, costs, and customer service workload related to address errors.
Effective in minimizing return shipments and wrong deliveries.
Excellent customer support and responsiveness to feature requests.

Common Concerns

Validation occurs only after an order is placed, missing the input stage.
Warning messages for incorrect addresses can be overlooked by customers.
Needs to integrate better with ERP systems to manage address updates post-order.
Some difficulty in use reported by a few customers.

Final Thoughts

"AddressHero Address Validation" is a well-regarded solution for addressing the common issue of incorrect delivery addresses in e-commerce. While lauded for its strengths in reducing operational mishaps and enhancing customer service efficiencies, a few areas such as pre-order validation and customer interaction with alerts could be improved. Overall, it remains a valuable investment for businesses seeking to streamline their order processes and improve customer satisfaction.

stagingYUYU

Mar 06, 2024 on Shopify

This app only validates addresses AFTER the order is placed, totally missing the key moment when people enter their address. Also I did a test where I put the postcode in address line 1 as well as in the postcode (and the street address in address line 2) and while it correctly picked up an invalid address, its suggestion was to change it to just the name of the recipient, with no address! Which would have been worse. The setup is easy so at least I didn't spend too much time on this.

Lockcard

Mar 01, 2024 on Shopify

Die App ist nach meinem Wissen die beste und einfachste Lösung, für ein Problem, welches viele E-Commerce-Unternehmen haben. Daher für uns aktuell absolute 5 Sterne! Ich kann nur jedem Empfehlen die App einfach mal auszuprobieren.

Bio Spielzeug

Jan 25, 2024 on Shopify

Everything is working as it should, but customers aren't reacting as expected. A major issue is that when a wrong address is entered, a yellow warning box appears, but many customers seem to ignore it and just continue clicking. As a result, I'm still receiving orders with incorrect address details. A possible solution could be to make the warning box for a wrong address into a noticeable popup window. This popup should be immediately eye-catching and ideally include a correct address suggestion to make it easier for customers to correct. Additionally, there's a problem with using an ERP system: addresses are taken from the system right after an order is placed. This caused difficulties when customers corrected their addresses later. I solved this problem by adjusting the address capture to happen five minutes after the order is placed.

ahead® | The Better for You Company

Nov 23, 2023 on Shopify

Die App funktioniert einwandfrei! Super zum pro-aktiven Vermeiden von falschen Sendungen. Schnelle automatische Einrichtiung und klasse Support falls man offene Fragen hat. Kann ich jedem zum reduzieren fehlerhafter Sendungen nur empfehlen!

GOT BAG

Nov 21, 2023 on Shopify

Wirklich sehr gute App! Gibt bisher keine vergleichbare App, die Funktionsweise ist sehr gut durchdacht. Man unterschätzt echt, wie viele Personen ihre Lieferadresse nicht korrekt angeben, diese Quote konnten wir dank der App enorm reduzieren. Die Jungs machen auch einen super Support und gehen auf Feature Requests ein! 5/5