Compare Scout CRM (Shop Phone) vs Help Scout

Name: Help Scout
Brand: Help Scout

Scout CRM (Shop Phone)

Get alerted on Abandoned Checkouts, LTV, Low Inventory & more

Help Scout

A better way to talk with your customers

Scout CRM (Shop Phone)

Get alerted on Abandoned Checkouts, LTV, Low Inventory & more

Help Scout

A better way to talk with your customers

Rating

187 Reviews

7.7

23 Reviews

7.6

Pricing

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Features

Product notifications
Low inventory alerts
Abandoned checkouts alerts
Ltv notifications
Vip customer notifications
Repeat customer alerts
Automated thank you emails
Abandoned checkout emails

Order management
Unified inbox
Self-service faqs
Ai-assisted responses
Customer info integration

Screenshots

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Pros

Provides alerts for abandoned checkouts, VIP customers, repeat customers, and low inventory
Facilitates personal customer relationships by notifying store owners when to connect with customers
Automation of abandoned checkout and thank you emails
Helps in maintaining customer relationships by treating customers as assets rather than transactions

All-in-one customer support platform
Simple-yet-powerful features
Handles incoming requests efficiently
Easy to learn and use (can learn in less than an hour, become a power user in less than a day)
Fast, personalized service
Team collaboration on emails, live chat, and social conversations in one inbox
Self-service options for FAQs
AI assistance to help teams respond faster
Detailed customer and order information available alongside every conversation
Ability to process order refunds and cancellations directly within the app

Cons

May require manual effort to actually make the calls to customers; depends on the user's commitment
Could be perceived as intrusive by some customers if not managed carefully
Potential redundancy of features for users already having a CRM system in place
May have a steep learning curve for new users unfamiliar with customer management tools

May require integration with other tools for complete functionality
Could be an initial cost consideration for small businesses
AI responses might lack a personal touch at times
Potential learning curve for team members not familiar with modern support platforms
Depending on company size, may require scaling features which can become complex

Launched

Feb 14, 2017

Mar 30, 2014

Developer

Built by HMS Commerce

Apps:

Average Rating:

4.9

Reviews:

280

Built by Help Scout

Apps:

Average Rating:

4.6

Reviews:

Make Your Choice

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Compare Scout CRM (Shop Phone) vs Help Scout

Scout CRM (Shop Phone)

Help Scout

Scout CRM (Shop Phone)