Asklayer vs Commslayer: Best Shopify Apps Comparison

Name: Commslayer ‑ Helpdesk &amp; Chat
Brand: Commslayer, Inc.

Are you considering enhancing your e-commerce strategy with Shopify and trying to determine whether AskLayer or CommsLayer is the right tool for your business? In this comprehensive comparison, we'll delve into the features, benefits, and drawbacks of AskLayer's survey and NPS capabilities versus CommsLayer's helpdesk and chat functionalities. Designed specifically for Shopify users, this guide will help you decide which app best meets your needs for customer feedback and service management, empowering you to optimize your store's performance and customer satisfaction. Whether you're a small business owner or a larger enterprise, this analysis will guide you in choosing the ideal app to bolster your online store's success.

Asklayer Survey & NPS for pros

Highly customizable & low-friction surveys get more answers

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Asklayer Survey & NPS for pros

Highly customizable & low-friction surveys get more answers

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Rating

127 Reviews

9.3

41 Reviews

9.2

Pricing

Install App More info

Features

Unlimited surveys
Advanced targeting
On-site surveys
Tag users
Coupon generation
Deep integrations
Per-question reporting
In-app charts
Export raw data
15+ question types
Skip logic
Question randomization
Nps and csat
Cross tabs analysis
Automatic email followup

Ai-drafted replies
Real-time access
Auto-moderation
Macros automations
Advanced role management

Screenshots

Asklayer Survey & NPS for pros screenshot

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Pros

Highly customizable surveys
Low-friction survey experience increases response rates
Clear actionable feedback assists in making good business decisions
Per-question reporting with in-app charts
Ability to export raw data for custom analysis
Unlimited surveys and question pages
15+ question types available
Advanced features such as targeting rules, skip logic, question randomization, and coupon generation
Post-purchase surveys and NPS, CSAT capabilities
Integration with Shopify and webhooks
Automatic email follow-up surveys
On-site surveys with advanced per-page, per-product, and user-based targeting
Tag users based on answers to enhance marketing efforts

Free and powerful alternative to overpriced helpdesk solutions
Real-time access to order, shipping, and purchase history
AI-drafted replies for support tickets
Social media comment auto-moderation
Includes all essential features like macros, automations, and custom views
Advanced role management and reporting for support managers
Responsive support team and quick onboarding
Excellent value for money
Highly rated by users, especially for ease of use and functionality
Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

Limited user feedback on potential drawbacks or performance issues
Relatively new product, might lack long-term reliability or features seen in established competitors

Launched

Apr 18, 2025

Developer

Built by PEAKDIGITAL

Apps:

Average Rating:

Reviews:

239

Built by Commslayer, Inc.

Apps:

Average Rating:

Reviews:

Make Your Choice

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Asklayer vs Commslayer: Best Shopify Apps Comparison

Asklayer Survey & NPS for pros

Commslayer ‑ Helpdesk & Chat

Asklayer Survey & NPS for pros