Compare Moose: AI Chatbot & Live Chat vs Facebook Chat Box

Name: Facebook Chat Box - Chatbot
Brand: Shopify

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Moose: AI Chatbot & Live Chat

Advanced Helpdesk: FAQ builder, help center, support widget

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Rating

346 Reviews

9.4

505 Reviews

7.2

Pricing

Install App More info

Features

Faq builder
Help center templates
Support ticket management
Customizable help widget
Efficient helpdesk workflow
Insightful performance reports

Live chat
Order confirmation
Abandoned cart messages
Subscribe popup
Marketing campaign

Screenshots

Moose: AI Chatbot & Live Chat screenshot

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Pros

Exclusively built for Shopify merchants ensuring tailored features
Quick setup of FAQ page/Help center with appealing templates in just 5 minutes
All-in-one support helpdesk that manages tickets from various channels
Customizable help widget for efficient ticket reception
Advanced helpdesk features including scheduled send, ticket tagging, and customer notes
Insightful reporting features for team and real-time ticket performance
24/7 support availability, ensuring round-the-clock service
Intuitive user interface allowing for seamless integration into product pages
High-quality customer support, including one-to-one demo calls and tutorial sessions

Allows direct live chat with customers through Facebook Messenger
Helps store owners stay connected with customers uninterruptedly
Stores conversations for future marketing campaigns
Sends notifications for abandoned carts to encourage faster checkout
Provides a popup with discount codes to encourage customer sign-up
Automates marketing campaigns through Messenger
Sends detailed order confirmation messages

Cons

Missing information about pricing or possible limitations in the free version
Potential reliance on updates for promised features like the upcoming Chat feature

Dependent on Facebook Messenger platform which may not be preferred by all customers
Potential for notification overload leading to customer annoyance
May require continuous monitoring to respond promptly to customer inquiries
Relies heavily on user's Facebook engagement which can be limited based on demographic
Possible integration and technical issues with existing store infrastructure
Frequent updates and maintenance might be needed to stay compliant with Facebook's policies

Launched

Aug 21, 2023

Jun 12, 2018

Developer

Built by MOOSE INNOVATIONS INC.

Apps:

Average Rating:

2.5

Reviews:

346

Built by Shopify

Apps:

1722

Average Rating:

2.6

Reviews:

50,519

Make Your Choice

Install App More info View alternatives

Compare Moose: AI Chatbot & Live Chat vs Facebook Chat Box - Chatbot

Moose: AI Chatbot & Live Chat

Facebook Chat Box - Chatbot

Moose: AI Chatbot & Live Chat