Compare Tidio ‑ Live Chat & AI Chatbot vs Facebook Chat Box

Name: Facebook Chat Box - Chatbot
Brand: Shopify

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Rating

855 Reviews

505 Reviews

7.2

Pricing

Install App More info

Features

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

Live chat
Order confirmation
Abandoned cart messages
Subscribe popup
Marketing campaign

Screenshots

Tidio ‑ Live Chat & AI Chatbot screenshot

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Pros

Enables excellent customer service and turns passive visitors into active buyers
Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
Supports managing all customer messages in one place
Integration with Shopify is quick and straightforward
Live chat allows for quick problem-solving and proactive selling
Lyro AI bot can automatically solve customer questions
Features like previewing carts, checking order history, and recommending products directly in chat
Simple ticketing system for managing and resolving customer requests
App is highly rated by users for convenience, effectiveness, and customizable features
Dedicated mobile app allows communication with customers from anywhere

Allows direct live chat with customers through Facebook Messenger
Helps store owners stay connected with customers uninterruptedly
Stores conversations for future marketing campaigns
Sends notifications for abandoned carts to encourage faster checkout
Provides a popup with discount codes to encourage customer sign-up
Automates marketing campaigns through Messenger
Sends detailed order confirmation messages

Cons

Dependent on Facebook Messenger platform which may not be preferred by all customers
Potential for notification overload leading to customer annoyance
May require continuous monitoring to respond promptly to customer inquiries
Relies heavily on user's Facebook engagement which can be limited based on demographic
Possible integration and technical issues with existing store infrastructure
Frequent updates and maintenance might be needed to stay compliant with Facebook's policies

Launched

Jul 13, 2014

Jun 12, 2018

Developer

Built by TIDIO LLC

Apps:

Average Rating:

4.4

Reviews:

855

Built by Shopify

Apps:

1474

Average Rating:

2.9

Reviews:

42,861

Make Your Choice

Install App More info View alternatives

Compare Tidio ‑ Live Chat & AI Chatbot vs Facebook Chat Box - Chatbot

Tidio ‑ Live Chat & AI Chatbot

Facebook Chat Box - Chatbot

Tidio ‑ Live Chat & AI Chatbot