Compare Willdesk: Live Chat&AI Chatbot vs Commslayer ‑ Helpdesk & Chat

Name: Commslayer ‑ Helpdesk &amp; Chat
Brand: Actuals Oy

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Willdesk: Live Chat&AI Chatbot

Drive sales with Facebook Instagram,WhatsApp,Email,Help Center

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Overview

What is Willdesk: Live Chat&AI Chatbot?

Willdesk Live Chat & AI Chatbot is a Shopify app that combines live chat support with AI-powered automation to improve customer engagement and streamline responses.

Key Strengths:

AI-driven chatbot for automated responses
Multi-channel support (email, social media, live chat)
Customizable chat widgets

What is Commslayer ‑ Helpdesk & Chat?

Commslayer is a helpdesk and chat app tailored for Shopify merchants, focusing on streamlined customer support with automation and ticketing features.

Key Strengths:

Customizable live chat widgets
Automated ticket routing
Built-in FAQ and knowledge base

Rating

393 Reviews

8.6

56 Reviews

9.1

Pricing

Install App More info

Features

Social media integration
Customizable interface
Mobile app support
Order tracking
Email marketing integration
Chatbot automation
Shopify flow integration
Faq integration
Help center support
Multi-channel communication
Ticket management
Multiple stores support
Parcel tracking
Dropship management
Branded widgets
Sales live chat
Efficiency tools
Multi-platform inbox
Customer analytics

Ai-drafted replies
Real-time access
Auto-moderation
Macros automations
Advanced role management

Screenshots

Willdesk: Live Chat&AI Chatbot screenshot

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Pros

Integration with multiple platforms (Facebook, Instagram, WhatsApp, Email, etc)
Comprehensive tool combining order tracking, FAQ page, Help center, and Chatbot
Ticketing system for managing inquiries from multiple social platforms and emails
Streamlines Shopify store operations and integrates with Shopify Flow
Branded self-service widget with Order Tracking, FAQs, and Contact form
Live chat feature to increase sales and efficiency
Multi-store integration with customization support (Fonts, FAQs, Style)
Integration with third-party marketing tools like Klaviyo, Mailchimp, Privy, and SMSBump
Positive feedback on customer support and ease of use
Helpful and competent support team

Free and powerful alternative to overpriced helpdesk solutions
Real-time access to order, shipping, and purchase history
AI-drafted replies for support tickets
Social media comment auto-moderation
Includes all essential features like macros, automations, and custom views
Advanced role management and reporting for support managers
Responsive support team and quick onboarding
Excellent value for money
Highly rated by users, especially for ease of use and functionality
Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

Limited user feedback available due to only two reviews provided
Initial setup and integration may require assistance from support

Limited user feedback on potential drawbacks or performance issues
Relatively new product, might lack long-term reliability or features seen in established competitors

Launched

Feb 21, 2021

Dec 31, 2023

Developer

Built by Channelwill

Apps:

Average Rating:

4.8

Reviews:

10,836

Built by Actuals Oy

Apps:

Average Rating:

Reviews:

Make Your Choice

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Compare Willdesk: Live Chat&AI Chatbot vs Commslayer ‑ Helpdesk & Chat

Willdesk: Live Chat&AI Chatbot

Commslayer ‑ Helpdesk & Chat

Willdesk: Live Chat&AI Chatbot