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Tidio ‑ Live Chat & AI Chatbot
Live Chat boosted with Chatbots for the best customer support
Facebook Chat Box - Chatbot
Live chat with customers through Facebook Messenger.
Tidio ‑ Live Chat & AI Chatbot
Live Chat boosted with Chatbots for the best customer support
Facebook Chat Box - Chatbot
Live chat with customers through Facebook Messenger.
Rating
Rating
7
7.2
Pricing
Pricing
Features
Features
- Product recommendations
- Ai-powered chatbots
- Visitor engagement
- Live chat interaction
- Sales boosting chatbots
- Common questions resolving
- Unified messaging platform
- Dedicated shopify integration
- Simple ticketing system
- Live chat
- Order confirmation
- Abandoned cart messages
- Subscribe popup
- Marketing campaign
Pros
Pros
- Enables excellent customer service and turns passive visitors into active buyers
- Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
- Supports managing all customer messages in one place
- Integration with Shopify is quick and straightforward
- Live chat allows for quick problem-solving and proactive selling
- Lyro AI bot can automatically solve customer questions
- Features like previewing carts, checking order history, and recommending products directly in chat
- Simple ticketing system for managing and resolving customer requests
- App is highly rated by users for convenience, effectiveness, and customizable features
- Dedicated mobile app allows communication with customers from anywhere
- Allows direct live chat with customers through Facebook Messenger
- Helps store owners stay connected with customers uninterruptedly
- Stores conversations for future marketing campaigns
- Sends notifications for abandoned carts to encourage faster checkout
- Provides a popup with discount codes to encourage customer sign-up
- Automates marketing campaigns through Messenger
- Sends detailed order confirmation messages
Cons
Cons
- Dependent on Facebook Messenger platform which may not be preferred by all customers
- Potential for notification overload leading to customer annoyance
- May require continuous monitoring to respond promptly to customer inquiries
- Relies heavily on user's Facebook engagement which can be limited based on demographic
- Possible integration and technical issues with existing store infrastructure
- Frequent updates and maintenance might be needed to stay compliant with Facebook's policies
Categories
Categories
Launched
Launched
Jul 13, 2014
Jun 12, 2018
Developer
Developer
Apps:
1
Average Rating:4.4
Reviews:825
Apps:
1556
Average Rating:2.8
Reviews:46,392
