Compare Re:amaze AI Chat Helpdesk vs FLY: AI Chat with Personality

Name: FLY: AI Chat with Personality
Brand: Flyweight GmbH

Re:amaze AI Chat Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

FLY: AI Chat with Personality

Boost Sales & Support with Authentic AI Conversations

Re:amaze AI Chat Helpdesk

Convert more customers w/ AI powered helpdesk and live chat

FLY: AI Chat with Personality

Boost Sales & Support with Authentic AI Conversations

Rating

184 Reviews

4.3

30 Reviews

8.9

Pricing

Install App More info

Features

Push notifications
Automations
Order management
Ai chatbots
Content generation
Unified inbox
Ai-powered live chat
Satisfaction surveys
Status pages

Customizable responses
One-click setup
Enhanced analytics
Personalized interactions
Gdpr-compliant
Dynamic personality
Uses shop data
Speaks 50 languages

Screenshots

+ 8 more

FLY: AI Chat with Personality screenshot

+ 1 more

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Pros

AI-powered helpdesk and live chat optimized for sales
Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
Ability to unify email, social, SMS, and voice conversations in a single inbox
Directly manage, modify, and create Shopify orders within customer support and chats
AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
Automation of common tasks and patterns with data and rules to save time
Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Boosts sales and enhances shopping experience
One-click setup for easy integration with Shopify stores
Utilizes latest shop data for personalized customer interactions
Speaks 50 languages fluently, ideal for international stores
Enhanced analytics for filtering and analyzing complaints, sales, and support interactions
GDPR-compliant, ensuring customer data privacy
Customizable chatbot responses for a tailored customer experience
Provides insights into customer questions for better business understanding

Cons

May require a learning curve to set up and optimize AI functionalities
Potential integration issues with non-Shopify platforms
Could be expensive for small businesses
Dependent on the reliability of AI algorithms which may need fine-tuning
Some users might find the unified inbox overwhelming if not managed properly

Dependency on store data may lead to inaccurate responses if data is outdated
Customization may require some technical knowledge to optimize effectively
Potential initial costs associated with setup and integration
May require continuous monitoring and updates to maintain high performance
User reviews about the app's performance and reliability are limited

Launched

Mar 31, 2014

Jul 22, 2024

Developer

Built by Reamaze

Apps:

Average Rating:

4.4

Reviews:

184

Built by Flyweight GmbH

Apps:

Average Rating:

4.9

Reviews:

Make Your Choice

Install App More info View alternatives

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Related blog

6 Best Shopify Phone Support Apps for 2025: Enhance Your Customer Service

Compare Re:amaze AI Chat Helpdesk vs FLY: AI Chat with Personality

Re:amaze AI Chat Helpdesk

FLY: AI Chat with Personality

Re:amaze AI Chat Helpdesk