OrderEditing.com vs Order Edit: Shopify App Comparison

Compare OrderEditing.com vs Order Edit Customer Service Shopify apps: features, support, pricing. Discover the best tool for your Shopify store!

Navigating the world of Shopify apps can be daunting, especially when it comes to order management tools. If you’re struggling to decide between OrderEditing.com and Order Edit & Customer Service, this insightful comparison will guide you through the key features, pricing, user experience, and support options each platform offers. Designed for Shopify store owners seeking to enhance their order processing efficiency, this comparison will help you make an informed decision aligned with your business goals. Whether you're focusing on streamlining customer service or optimizing order modifications, this guide is tailored to help you select the right app to boost your store’s productivity.

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OrderEditing.com

Let customers edit their order without contacting support.

Order Edit Customer Service

Let customers edit, cancel and reorder instantly

OrderEditing.com

Let customers edit their order without contacting support.

Order Edit Customer Service

Let customers edit, cancel and reorder instantly

Rating

169 Reviews

9.2

201 Reviews

9.1

Pricing

Install App More info

Features

Gift card refunds
Ai product recommendations
Increase order value
Self-service order edits
Embedable portal
Instant 3pl/wms sync
Pre-shipment changes
Carrier verified addresses
Add products pre-packing

Reorder items
Edit orders
Cancel orders

Screenshots

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Pros

Eliminates common support tickets by allowing customers to edit their orders themselves
Drives more sales by recommending AI-suggested products that can be added with one click
Easy to embed the self-service portal into any email or page with customizable branding
Instant synchronization with 3PL or WMS to avoid overselling
Increases average order value through product recommendations
Supports self-serve changes to address, variant, contact details, and products before shipment
Reduces lost orders with carrier-verified shipping address recommendations
Facilitates customers in adding more products before packing
Refund options include gift card or store credit for order downgrades
Positive customer service reviews indicating very responsive support team
Significantly reduces support tickets related to incorrect addresses and order changes

Customers can cancel orders on their own, providing them more control
Customers can edit their orders independently, reducing errors and improving satisfaction
Simplifies the process of reordering previous purchases, encouraging repeat customers
Enhances customer experience by providing self-service options
Decreases customer support costs as customers handle simple tasks themselves
Increases overall sales through improved customer satisfaction and convenience

Cons

Basic plans offer restricted features, limiting functionality without upgrading.
Users reported bugs that affect order modifications, causing occasional glitches.
Inability to edit multiple orders at once frustrates users with high-volume stores.

Order editing requires canceling the original order and reloading items in the shopping cart, which might cause confusion or inconvenience
Potential for increased order cancellations which might affect inventory management
Self-service cancellations may lead to loss of sales if not managed properly

Launched

Mar 28, 2025

Developer

Built by Order Editing

Apps:

Average Rating:

Reviews:

169

Built by Customer First focus

Apps:

Average Rating:

4.8

Reviews:

307

Make Your Choice

Install App More info View alternatives

OrderEditing.com vs Order Edit: Shopify App Comparison

OrderEditing.com

Order Edit Customer Service

OrderEditing.com