OrderEditing.com vs Order Edit Customer Service: Best Shopify Apps

Name: Orderify ‑ Order Edit Cancel
Brand: Customer First focus

Compare OrderEditing.com vs Order Edit Customer Service for Shopify: features, pricing, and ease of use. Choose the best order editing app for your store! Are you looking for the best Shopify app to manage order edits and customer service efficiently? This comparison of OrderEditing.com and Order Edit Customer Service will help you evaluate features, pricing, and usability to find the right fit for your business.

OrderEditing.com

Let customers edit their order without contacting support.

Orderify ‑ Order Edit Cancel

Let customers edit, cancel and reorder instantly

OrderEditing.com

Let customers edit their order without contacting support.

Orderify ‑ Order Edit Cancel

Let customers edit, cancel and reorder instantly

Overview

What is OrderEditing.com?

OrderEditing.com is a Shopify app designed to simplify order modifications post-purchase. It allows merchants to edit orders, adjust prices, add/remove items, and update customer details seamlessly.

Key Strengths:

Comprehensive order editing capabilities
User-friendly interface
Supports bulk order updates

What is Orderify ‑ Order Edit Cancel?

Order Edit Customer Service is a Shopify app focused on streamlining order adjustments and customer service workflows. It enables merchants to edit orders, issue refunds, and communicate changes to customers efficiently.

Key Strengths:

Quick order modifications
Built-in customer notifications
Affordable pricing plans

Rating

185 Reviews

9.3

76 Reviews

9.1

Pricing

Install App More info

Features

Gift card refunds
Ai product recommendations
Increase order value
Self-service order edits
Embedable portal
Instant 3pl/wms sync
Pre-shipment changes
Carrier verified addresses
Add products pre-packing

Reorder items
Edit orders
Cancel orders

Screenshots

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Pros

Eliminates common support tickets by allowing customers to edit their orders themselves
Drives more sales by recommending AI-suggested products that can be added with one click
Easy to embed the self-service portal into any email or page with customizable branding
Instant synchronization with 3PL or WMS to avoid overselling
Increases average order value through product recommendations
Supports self-serve changes to address, variant, contact details, and products before shipment
Reduces lost orders with carrier-verified shipping address recommendations
Facilitates customers in adding more products before packing
Refund options include gift card or store credit for order downgrades
Positive customer service reviews indicating very responsive support team
Significantly reduces support tickets related to incorrect addresses and order changes

Customers can cancel orders on their own, providing them more control
Customers can edit their orders independently, reducing errors and improving satisfaction
Simplifies the process of reordering previous purchases, encouraging repeat customers
Enhances customer experience by providing self-service options
Decreases customer support costs as customers handle simple tasks themselves
Increases overall sales through improved customer satisfaction and convenience

Cons

Basic plans offer restricted features, limiting functionality without upgrading.
Users reported bugs that affect order modifications, causing occasional glitches.
Inability to edit multiple orders at once frustrates users with high-volume stores.

Order editing requires canceling the original order and reloading items in the shopping cart, which might cause confusion or inconvenience
Potential for increased order cancellations which might affect inventory management
Self-service cancellations may lead to loss of sales if not managed properly

Launched

Apr 30, 2023

May 01, 2016

Developer

Built by Order Editing

Apps:

Average Rating:

Reviews:

185

Built by Customer First focus

Apps:

Average Rating:

4.7

Reviews:

119

Make Your Choice

Install App More info View alternatives

Frequently Asked Questions (FAQ)

Which app offers better order editing features?

OrderEditing.com provides more advanced editing options, while Order Edit Customer Service focuses on simplicity and speed.
Is there a free plan available for either app?

Order Edit Customer Service offers a free plan with basic features, while OrderEditing.com typically requires a paid subscription.
Can I edit multiple orders at once?

OrderEditing.com supports bulk order editing, whereas Order Edit Customer Service is designed for individual order adjustments.
Do these apps notify customers of order changes?

Yes, both apps can notify customers, but Order Edit Customer Service includes built-in automated notifications.
Which app is better for high-volume stores?

OrderEditing.com is better suited for high-volume stores due to its bulk editing capabilities and scalability.

OrderEditing.com vs Order Edit Customer Service: Best Shopify Apps

OrderEditing.com

Orderify ‑ Order Edit Cancel

OrderEditing.com