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Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Gobot ‑ AI Chatbot + Quiz logo

Gobot ‑ AI Chatbot + Quiz

Convert more & automate support with an AI chatbot & shop quiz

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Gobot ‑ AI Chatbot + Quiz logo

Gobot ‑ AI Chatbot + Quiz

Convert more & automate support with an AI chatbot & shop quiz

Overview

Overview

What is Gorgias: Helpdesk, Chat & FAQ?

Gorgias is a helpdesk and live chat app designed for eCommerce stores, offering seamless integration with Shopify. It centralizes customer inquiries from email, chat, and social media into one dashboard.

Key Strengths:

  • Automated responses and macros for efficiency
  • Multi-channel support (email, chat, social media)
  • Deep Shopify integration for order lookups

What is Gobot ‑ AI Chatbot + Quiz?

Gobot is an AI chatbot and quiz builder for Shopify, enabling personalized customer engagement through interactive quizzes and automated responses.

Key Strengths:

  • Quiz-based product recommendations
  • Easy-to-use drag-and-drop builder
  • Integration with Shopify for order tracking

Rating

Rating

559 Reviews
6
21 Reviews
9.1

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
Install App More info
  • Free App
  • Free Plan Available
Install App More info

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics
  • Customizable design
  • Product recommendations
  • Ai guided quizzes
  • Support automation
  • Opt-in collection
  • Klaviyo integration

Screenshots

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot
Gobot ‑ AI Chatbot + Quiz screenshot Gobot ‑ AI Chatbot + Quiz screenshot Gobot ‑ AI Chatbot + Quiz screenshot Gobot ‑ AI Chatbot + Quiz screenshot
+ 3 more
Gobot ‑ AI Chatbot + Quiz screenshot Gobot ‑ AI Chatbot + Quiz screenshot Gobot ‑ AI Chatbot + Quiz screenshot

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Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams
  • Helps Shopify stores convert more shoppers and reduce support burden
  • Utilizes guided selling quizzes to make spot-on recommendations
  • Personalizes shopping experience using AI
  • Automates repetitive support tasks with AI-powered chatbots
  • Improves customer satisfaction and reduces response times
  • Guides shoppers to the right products through AI Guided Shopping Quizzes
  • Robust product recommendation logic surpasses basic quizzes
  • Collects opt-ins and integrates quiz answer data with Klaviyo
  • Design is fully customizable, including the option to use custom CSS

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
  • Integration and customization might require technical skills or expertise
  • Depending on AI accuracy, recommendations and support could sometimes be off-target
  • Potential reliance on AI could reduce the human touch in customer interactions
  • Complexity of setup may be challenging for small businesses or those with limited resources
  • No mention of multilingual support, which could be a limitation for international stores

Categories

Categories

Launched

Launched

Feb 28, 2017
Aug 02, 2017

Developer

Developer

Built by Gorgias Inc.

Apps:

1

Average Rating:

4.2

Reviews:

559

Built by Gobot

Apps:

1

Average Rating:

3.3

Reviews:

21

Make Your Choice

Make Your Choice

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