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Gorgias: AI, Helpdesk & Chat

Support made simple and scalable.

Re:amaze AI Helpdesk & Chat

Convert more customers w/ AI powered helpdesk and live chat

Gorgias: AI, Helpdesk & Chat

Support made simple and scalable.

Re:amaze AI Helpdesk & Chat

Convert more customers w/ AI powered helpdesk and live chat

Rating

Rating

607 Reviews
7.1
176 Reviews
7.2

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
  • $29-$899 / Month
  • 14 Days Free Trial

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics
  • Push notifications
  • Automations
  • Order management
  • Ai chatbots
  • Content generation
  • Unified inbox
  • Ai-powered live chat
  • Satisfaction surveys
  • Status pages

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Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams
  • AI-powered helpdesk and live chat optimized for sales
  • Unified helpdesk inbox and CRM that maps conversations to orders, revenue, returns, and reviews
  • Ability to unify email, social, SMS, and voice conversations in a single inbox
  • Directly manage, modify, and create Shopify orders within customer support and chats
  • AI capabilities for creating replies, writing FAQ articles, building chatbots, and summarizing
  • Automation of common tasks and patterns with data and rules to save time
  • Contains features for satisfaction surveys, status pages, and push notifications to keep customers engaged

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
  • May require a learning curve to set up and optimize AI functionalities
  • Potential integration issues with non-Shopify platforms
  • Could be expensive for small businesses
  • Dependent on the reliability of AI algorithms which may need fine-tuning
  • Some users might find the unified inbox overwhelming if not managed properly

Launched

Launched

Feb 28, 2017
Mar 31, 2014

Developer

Developer

Apps:

1

Average Rating:

4.3

Reviews:

607

Apps:

16460

Average Rating:

2.4

Reviews:

529,604

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