Compare Chatra — Live Chat & Chatbot vs Commslayer ‑ Helpdesk & Chat

Name: Commslayer ‑ Helpdesk &amp; Chat
Brand: Actuals Oy

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Overview

What is Commslayer ‑ Helpdesk & Chat?

Commslayer is a helpdesk and chat app tailored for Shopify merchants, focusing on streamlined customer support with automation and ticketing features.

Key Strengths:

Customizable live chat widgets
Automated ticket routing
Built-in FAQ and knowledge base

Rating

303 Reviews

9.1

56 Reviews

9.1

Pricing

Install App More info

Features

Social media integration
Live chat
Chatbot automation
Real-time visitor tracking
Cross-device support
Shared inbox
Cart saver
Targeted chats
24/7 support

Ai-drafted replies
Real-time access
Auto-moderation
Macros automations
Advanced role management

Screenshots

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Pros

Boosts engagement and drives sales
Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
Allows cross-selling products to increase average order value
Proactively reaches out to customers stuck at checkout
Enables sending targeted chats and providing 24/7 automated customer support
Connects social and email channels to manage all conversations from one spot
Intuitive interface for seamless integration
Real-time insights into visitor activity on the website
Available on Windows, Mac, Android, and iOS

Free and powerful alternative to overpriced helpdesk solutions
Real-time access to order, shipping, and purchase history
AI-drafted replies for support tickets
Social media comment auto-moderation
Includes all essential features like macros, automations, and custom views
Advanced role management and reporting for support managers
Responsive support team and quick onboarding
Excellent value for money
Highly rated by users, especially for ease of use and functionality
Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

Instances of the app suddenly stopping to work after long-term use
Customer support perceived as ineffective
Potential disruptions could lead to hassle for both users and their customers

Limited user feedback on potential drawbacks or performance issues
Relatively new product, might lack long-term reliability or features seen in established competitors

Launched

Oct 28, 2015

Dec 31, 2023

Developer

Built by Roger Wilco LLC

Apps:

Average Rating:

4.8

Reviews:

303

Built by Actuals Oy

Apps:

Average Rating:

Reviews:

Make Your Choice

Install App More info View alternatives

Related blog

Top 12 Shopify Chat Apps in 2025

Compare Chatra — Live Chat & Chatbot vs Commslayer ‑ Helpdesk & Chat

Chatra — Live Chat & Chatbot

Commslayer ‑ Helpdesk & Chat

Chatra — Live Chat & Chatbot